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eGain

eGain

1252 Borregas Avenue
Sunnyvale, CA 94089
Phone: (408) 636-4500
Email: info@egain.com
Web:

eGain profile

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit http://www.egain.com



eGain is mentioned in the following articles

Artificial Intelligence Done Right

Artificial intelligence (AI) has captured the imagination of a wide variety of businesses. I have this image of CEOs in boardrooms around the globe declaring, "We must have AI! Our competitors use AI! We can't be left behind!" There might be some table-pounding associated with this scenario. There will certainly be corporate minions scurrying around to fulfill the AI dreams of their CEO.

AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

Dental equipment manufacturer selects eGain for AI-powered customer support

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints

AI in customer and employee engagement - KMW webcasts KMWorld Live

Strategic goals and objectives while integrating AI should include creating an effortless experience for customers; enabling those closest to the customer; supporting collaboration; and allowing a consultative support approach.

New trends in customer engagement: Q&A with eGain’s Anand Subramaniam

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning

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