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eGain

eGain

1252 Borregas Avenue
Sunnyvale, CA 94089
Phone: (408) 636-4500
Email: info@egain.com
Web:

eGain profile

eGain customer engagement solutions power digital transformation for leading brands. Based on a unified omnichannel platform for AI, knowledge, and analytics, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints.



eGain is mentioned in the following articles

Empowering front-line agents with answers

Credit union specialists will use the solution to answer member questions about their accounts, including checking and savings, mortgages, debit/credit cards and loan products.

KMWorld 100 Companies That Matter in Knowledge Management 2018

The companies we have chosen this year have proven their stuff.

Knowledge-infused, AI-guided customer service

Firm is deploying omnichannel customer service technology to help boost client satisfaction and drive operational efficiency.

Cognitive Computing: Film at Eleven

On a recent, very long plane trip, I watched a fellow passenger scroll through a number of movies on her mobile device. She would watch a few minutes of a film, then switch to another one. After she repeated this pattern for several films, she sighed and shook her head. It turns out her brother had recommended movies for her "watching pleasure" while flying over the Atlantic Ocean…


Visit eGain at the following conferences

- November 6 - 8, 2018 at Booth Number 206

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