SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

eGain

eGain

1252 Borregas Avenue
Sunnyvale, CA 94089
Phone: (408) 636-4500
Email: info@egain.com
Web:

eGain profile

eGain customer engagement solutions power digital transformation for leading brands. Based on a unified omnichannel platform for AI, knowledge, and analytics, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints.



eGain is mentioned in the following articles

H&R Block chooses eGain for AI-powered customer engagement

Tax preparation expert is using eGain Virtual Assistant for on-demand help

Anand Subramanian, SVP Marketing, eGain Corporation on how Adoption Of AI Knowledge will Accelerate in 2019

A I-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge.

Pairing Artificial Intelligence With Knowledge Management

"Not only does AI knowledge improve accuracy, it also speeds up the process, lowers employee turnover, lessens the number of hostile customer interactions, and results in a vastly better experience for both customers and agents."

AI and Knowledge: Bread and Butter for Digital Experience Transformation

It is evident that AI knowledge is fundamental to transforming all aspects of DX. Perhaps, they are not just bread and butter to DX transformation but also kale and walnuts, for even better health and transformation!

Killer Apps, Sweet Spots, and Silver Bullets for KM

As customers increasingly crave self-service via their mobile devices, lengthy, convoluted answers are unhelpful. Instead, concentrate on focused content that is clear and short. You want information that can be quickly found and easily read on a mobile device.

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