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eGain

eGain

1252 Borregas Avenue
Sunnyvale, CA 94089
Phone: (408) 636-4500
Email: info@egain.com
Web:

eGain profile

eGain customer engagement solutions power digital transformation for leading brands. Based on a unified omnichannel platform for AI, knowledge, and analytics, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints.



eGain is mentioned in the following articles

Driving Toward Cognitive Computing Breakthroughs

Making good decisions is central to successful businesses. For customer service, this means moving away from rigid scripting and rule-based systems into a more intelligent understanding of the problems customers face.

AI-Powered Customer Service: Use-Cases and Real-World Examples

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process.

KMWorld Trend-Setting Products of 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers.

The General improves the digital experience for customers

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology


Visit eGain at the following conferences

- November 6 - 8, 2018 at Booth Number 206

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