SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Verint Systems Inc.

Verint Systems Inc.

175 Broadhollow Rd., Suite 100
Melville, NY 11747
Phone: 1-800-4VERINT (1-800-483-7468)
Email: info@verint.com
Web:

Products

Verint Employee Desktop provides staff with unified access to the applications and information they need to respond effectively to customers across different channels. This solution combines knowledge management and case management technologies within a single platform, delivering increased employee productivity and providing a personalized customer service.
Verint Email Management can help organizations meet the demand for smart, efficient email management. It fully automates the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails and secure messages, helping you respond to your customers faster and more consistently, with less agent training.
Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time.
Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption.
Verint Web Self-Service brings together knowledge management, case management, process management, and channel escalation into a single solution for providing unique, personalized web self-service experiences. It can help your organization differentiate its brand and stand out from the crowd.
Verint Workforce Optimization provides unified software and services for capturing interactions and managing the performance of employees across the enterprise or in targeted areas of your business, including back-office operations, branch operations, contact centers, and financial trading rooms.
Verint Enterprise Feedback Management can help you engage your customers and employees to capture, analyze, track, and act on their feedback in a closed-loop process across the organization.
Verint Intelligent Messaging is a patented digital engagement solution offering consumers convenience and continuity when they need assistance, whether they use a smartphone, tablet, or computer. It can enable you to deliver seamless experiences across channels and devices that reflect the preferences of digital consumers.
Verint Social Engagement is a holistic social customer engagement solution that can enable your organization to monitor social media and manage the disparate social engagement needs of multiple departments, including customer service, marketing, sales, and human resources.
Verint Interaction Analytics solutions include speech, text, and social analytics to help identify trends, themes, and the root causes driving customer behavior. Our solutions can automatically categorize, identify trends, and perform root cause analysis on voice and text-based communications—including call recordings, survey verbatims, social media posts, email, and customer service chat sessions.

Verint Systems Inc. profile

Verint® is The Customer Engagement Company™.   We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and operational efficiency, and reduce risk. Learn more about how you can start simplifying, modernizing and automating your customer experiences by visiting www.verint.com.



Verint Systems Inc. is mentioned in the following articles

UCB and Verint Release Digital Health Assistant App

The app utilizes a conversational, virtual health assistant powered by Verint's Intelligent Virtual Assistant (IVA) solution

Killer Apps, Sweet Spots, and Silver Bullets for KM

As customers increasingly crave self-service via their mobile devices, lengthy, convoluted answers are unhelpful. Instead, concentrate on focused content that is clear and short. You want information that can be quickly found and easily read on a mobile device.

Finding the Knowledge “Sweet Spot” for Self-Service

Channel-focused KM drives self-service value. Self-service takes place when customers feel empowered to define and receive the answers to their questions, on any channel, quickly and intuitively. The degree to which each channel clearly and consistently delivers knowledge appropriate to those expectations determines the effectiveness of that channel.

Breakthrough Technologies in Knowledge Management

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management

KMWorld Trend-Setting Products of 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers.

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