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Verint Systems Inc.

Verint Systems Inc.

175 Broadhollow Rd., Suite 100
Melville, NY 11747
Phone: 1-800-4VERINT (1-800-483-7468)
Email: info@verint.com
Web:

Products

Verint Employee Desktop provides staff with unified access to the applications and information they need to respond effectively to customers across different channels. This solution combines knowledge management and case management technologies within a single platform, delivering increased employee productivity and providing a personalized customer service.
Verint Email Management can help organizations meet the demand for smart, efficient email management. It fully automates the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails and secure messages, helping you respond to your customers faster and more consistently, with less agent training.
Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time.
Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption.
Verint Web Self-Service brings together knowledge management, case management, process management, and channel escalation into a single solution for providing unique, personalized web self-service experiences. It can help your organization differentiate its brand and stand out from the crowd.
Verint Workforce Optimization provides unified software and services for capturing interactions and managing the performance of employees across the enterprise or in targeted areas of your business, including back-office operations, branch operations, contact centers, and financial trading rooms.
Verint Enterprise Feedback Management can help you engage your customers and employees to capture, analyze, track, and act on their feedback in a closed-loop process across the organization.
Verint Intelligent Messaging is a patented digital engagement solution offering consumers convenience and continuity when they need assistance, whether they use a smartphone, tablet, or computer. It can enable you to deliver seamless experiences across channels and devices that reflect the preferences of digital consumers.
Verint Social Engagement is a holistic social customer engagement solution that can enable your organization to monitor social media and manage the disparate social engagement needs of multiple departments, including customer service, marketing, sales, and human resources.
Verint Interaction Analytics solutions include speech, text, and social analytics to help identify trends, themes, and the root causes driving customer behavior. Our solutions can automatically categorize, identify trends, and perform root cause analysis on voice and text-based communications—including call recordings, survey verbatims, social media posts, email, and customer service chat sessions.

Verint Systems Inc. profile

Verint® is The Customer Engagement Company™.   We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and operational efficiency, and reduce risk. Learn more about how you can start simplifying, modernizing and automating your customer experiences by visiting www.verint.com.



Verint Systems Inc. is mentioned in the following articles

Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

Searching for Intelligent Search

Intelligent search can help by finding patterns and relationships among siloed data sources; indentifying experts within the organization that employees can consult; presenting a holistic, unified view of relevant information from a variety of sources; and discovering new insights from existing enterprise data.

The Keys to Intelligent Search: Simplify, Modernize, Automate

In today's busy world, information is critical. Customers and employees rely on immediate access to the right information at the right time. However, the abundance of data within an organization means that finding this needle in the haystack is no easy task. Here are three tips to help ensure your approach to search provides the intelligence needed to keep up with the demands of your users.

Powering Your Organization with Flexible, Smart Collaboration

A recent KMWorld webcast looked at the smart collaboration tools and policies that can help make organizations more successful by enhancing knowledge sharing, fostering teamwork, and connecting people with information

Verint Adds New Intelligence Capabilities to Help Organizations Anticipate, Identify and Mitigate Risk

Enhancements to Verint Situational Awareness Platform and Enterprise VMS include new analytics layers and advanced integrations

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