Customer interaction software provider eGain announces its Service Suite, which includes knowledge chatbot, chat, cobrowse and social applications, is now an SAP-endorsed business solution. Available on premise or in the cloud, the eGain Service Suite integrates with and enhances the SAP Customer Relationship Management (SAP CRM) application. The integrated solutions are said to enable personalized customer experiences across interaction channels, including Web self-service.
The companies explain that solutions endorsed by SAP AG are complementary to SAP software offerings, are developed in accordance with SAP development guidelines and provide additional choices and flexibility for businesses running SAP applications. As part of the agreement between eGain and SAP, both companies will share technology and product roadmaps.