KM for life sciences

ePeople has released CTmail, an e-mail and site management solution designed to accelerate the end-to-end clinical trial process. Created for clinical researchers in pharmaceutical, medical devices, research centers and contract research organizations, CTmail captures knowledge that is embedded in e-mail and maintains a central knowledgebase, reports ePeople. CTmail also manages expertise and provides a collaborative work space for coordinating efforts across multiple disciplines to expedite issue resolution, the company says.

ePeople says CTmail can be deployed to hundreds of sites and accessed with any messaging device. The company adds that the offering starts with the inbox and that knowledge formerly “trapped” in personal folders or archived in e-mail threads is classified and published to a central knowledgebase, available online for the study team. As critical e-mails are received, issues are segregated and prioritized in an online work space. Further, ePeople says, available experts, determined from the context of the issue, are identified and invited to help based on their relevant expertise. They can collaborate online to address and resolve the issue--whether it is related to a site start-up, subject drop-out rates, an adverse effect or non-compliance with trial SOPs and/or good clinical practice guidelines. The company says knowledge created during the resolution is posted to the knowledgebase to improve response to similar issues and simplify knowledge transfer between study phases.