KANA releases significant new version of its enterprise solution

KANA Software has launched a major new release of KANA Enterprise, which the company reports now delivers new multinational knowledge management and additional functionality designed to speed global customer service administration and reduce the overall cost to serve.

KANA Enterprise’s multilingual KM capabilities are designed to help agents provide the same level of support to customers worldwide through appropriate translations, language switching and multilanguage searching. Additionally, an enhanced reporting infrastructure enables easier, faster queries and out-of-the-box reports, permitting organizations to assess the state of individual and overall customer service initiatives and identify opportunities for performance improvements.

The company explains the release offers new functionality to address the needs of business and technical administrators who are responsible for managing customer support strategies, as well as for achieving substantial return on technology investments, says KANA. Now, administrators and authors can easily repurpose content in multiple documents to cost-effectively ensure consistent knowledge sharing. An enhanced administration interface supports easier and faster implementations, and simple design tools give users more power to modify business objects and advance workflow as needed.

The latest release of KANA Enterprise is immediately available and offered in a variety of licensing and deployment environments, including cloud, on-premise and hybrid models.