BancOne goes paperless with ACS
BancOne, one of the nation's largest bank holding companies, is revamping its information management infrastructure with the help of Affiliated Computer Services (ACS). The company built and designed the system using a FileNet image platform. As part of the deal, ACS will convert over 15 million signature cards, retail account records, performance bonds, corporate resolutions and related documents. The previous system used a combination of paper, microfilm, microfiche and electronic image formats. Images will be indexed and then written to 12-inch, 12 GB optical discs. One set of discs will be maintained in ACS' storage and retrieval system in Dallas, and the other at a second ACS site. Authorized BancOne personnel will be able to request documents by telephone through an interactive voice response unit, and document images are faxed to the person making the request. ACS executive VP Tim Connor expects the backfile conversion to be completed in six months. The new system will equip the bank "to improve customer service and improve personnel efficiency by speeding retrieval of needed documents," said Tommy Kracher, VP and Division Manager for BancOne's National Deposit Operations. "We believe this BancOne system will serve as a prototype for other large organizations to use in the future."