SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Workflow

Buyers' Guide

AI-powered Document Capture Tracking enhances the information audit trail Posted November 09, 2018

If employees are the heart of the business, company policies should reflect that, said Rebecca Rodgers, principal consultant, Step Two, during her KMWorld 2018 session Posted November 08, 2018

Geoff Ables, managing partner, C5 Insight, offered his best tips at KMWorld 2018 Posted November 08, 2018

With the proliferation of "always on" culture, workers are stressed more than ever before, leading to 77% of employees being distracted at work Posted November 07, 2018

Two KM veterans shared their insights at KMWorld 2018 Posted November 06, 2018

When datasets are too large and decision nodes are many, AI can help make the best decisions Posted November 06, 2018

Daniel W. Rasmus, founder & principal analyst, serious insights and Bellevue College, Faith and AI, discussed the future of KM and AI at KMWorld 2018 Posted November 06, 2018

Experts discussed how they classified one of the largest job listing databases Posted November 05, 2018

At Taxonomy Boot Camp 2018, Daniel Hooker, senior item taxonomy analyst, Target Corp., described how to measure Taxonomy effectiveness Posted November 05, 2018

Taxonomy is becoming increasingly important as data continues to grow according to a series of use cases presented at Taxonomy Boot Camp 2018 Posted November 05, 2018

If a KM program historically has not played well with others, now is a good time to change the approach. And even if there are already strong collaborative relationships, strengthening those ties—and forging new ones with less obvious partners—can help prepare for the people, process, and technology changes taking shape as part of digital transformation. Posted October 31, 2018

Regardless of the variations, the fundamental message is clear: Collaboration is a growth industry. Most solutions offer enterprise-grade features that allow even the largest enterprises to share information securely within and outside of the organization. Posted October 31, 2018

Calabrio ONE includes a variety of updates to allow users to provide a single view of the customer for an improved experience Posted October 30, 2018

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

get2Clouds secures intellectual property and offers protected messaging Posted October 19, 2018

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management Posted October 12, 2018

Intelligent automation extends to every aspect of the Tangoe Atlas Platform and its managed services including touch-free processing of invoices, integration, reporting and analytics, and optimization Posted October 08, 2018

Wrike Integrate allows users to automate complex workflows at scale across people and teams Posted October 03, 2018

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs Posted October 02, 2018

SearchStax Cloud Solr allows support for Solr in the Google Cloud Platform Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

The partnership will help ZaiLab grow in the cloud-based contact center industry Posted September 26, 2018

The integration allows IT to identify active user accounts Posted September 26, 2018

Provides complete and concurrent clinical data for faster insights and execution Posted September 25, 2018

The solution provides applications and users access to unstructured data Posted September 25, 2018

The platform gives researchers real-time feedback from customers Posted September 25, 2018

With the iRODS rule engine framework, users can completely automate an organization's data management policy Posted September 24, 2018

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies Posted September 18, 2018

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. Posted September 14, 2018

PhantomPDF will allow Mac users to edit PDFs Posted September 10, 2018

A process called technology-assisted review (TAR) is applying machine learning to the review of electronically stored information, with the potential to save clients time and money by avoiding the review of documents that are not relevant. Most of the largest law firms and many U.S. government agencies including the Department of Justice are deploying TAR or have recognized its value. Yet many attorneys and judges are still unfamiliar with TAR and unsure how to apply it. Posted September 10, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

Idea Lab integrates search within content creation Posted August 30, 2018

The acquisition will enhance Serviceware's ESM platform Posted August 17, 2018

The joint offering will allow customers to use all types of data and secure it across the enterprise Posted August 17, 2018

ID.me can help government and healthcare entities keep sensitive information secure Posted August 17, 2018

This gives companies transparency when it comes to GDPR and other security requirements Posted August 16, 2018

M-Bridge is an integration platform that allows teams to integrate key apps for better collaboration and document sharing Posted August 14, 2018

The text by Rosette boosts NICE's ability to gain insights from customer conversations Posted August 09, 2018

Programmable Conversations will connect interactions across a variety of platforms Posted August 08, 2018

Onboarding Solution Accelerator enables companies to bring together processes and workflows across the organization Posted August 07, 2018

Before Looker, Five Guys JV's reporting was a time-consuming process that required input from the development team Posted August 06, 2018

The Rapid Commerce solution increases business value for e-commerce Posted August 03, 2018

The acquisition adds legal cloud platform to Netgain's suite of products Posted August 02, 2018

The Agreements Network's legal reference layer is a novel tool for tracking important information like chain of custody for assets, but also supports creation of new products that will transform legal contracting Posted August 01, 2018

iManage Cloud provides a set of application and operational security features to monitor and protect all data from malicious or unwanted access, according to iManage. Posted July 31, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

Alfresco Governance Services delivers a scalable repository to manage content and records Posted July 17, 2018
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