Transversal and Civica partner for the public sector

Cloud-based knowledge solution provider Transversal and Civica, which offers specialist systems and business process services, have partnered to provide solutions to assist public sector organizations to deliver improved citizen interaction and encourage channel shift to digital services where appropriate.

The companies say public sector organizations are regularly looking for ways to serve the needs of citizens more effectively and responsively while simultaneously struggling with budgetary constraints. Additionally, citizens are increasingly getting their information and completing transactions online or via mobile devices, and expect the superior self-service experiences that they find in the private sector.