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E-mail management for SMBs


Zenprise has announced Zenprise SMB, e-mail management software for small to medium-sized businesses. The company explains the software continually analyzes a customer's Exchange e-mail infrastructure to pinpoint the underlying causes of performance, reliability and availability issues. It then provides administrators with detailed resolution instructions to remediate problems.

Four key components to Zenprise SMB provide e-mail administrators with the ability to automatically find and fix complex e-mail problems in minutes. They include:

Correlation, causation and correction. Zenprise SMB deploys proprietary algorithms that pinpoint the underlying cause of application and performance problems from anywhere in the Exchange environment. It correlates symptoms from any system or application, matches them to potential causes and then automatically provides administrators with detailed resolution instructions.

Updated symptom database. Developed by acknowledged Exchange experts, the database feeds the causation and correction algorithms for accurate diagnosis and resolution. The database is dynamically updated every time new Exchange-related problems are discovered.

Step-by-step resolution. Zenprise SMB both pinpoints the cause of problems and provides administrators with detailed resolution instructions specific to each customer's environment.

Predictive analysis. The software creates a performance baseline based on application, system and user usage levels over time and uses predictive analysis to resolve impending problems using the existing monitoring solution.


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