Putting customers first

Speakeasy, a large broadband services company, has chosen a customer interaction management system to improve customer service.

Speakeasy has deployed Talisma Knowledgebase because of such features as scalability, ease of deployment, efficiency and reporting tools, Talisma reports in a recent press release.

"Our customer base has expanded rapidly during the last few years, and we knew that our challenge was to not lose sight of our customer focus and high level of customer communication," says Bruce Chatterley, Speakeasy CEO. "We were looking for an affordable, feature-rich solution that would improve our ability to quickly share knowledge among our employees, agents and customers."

By using the solution, Speakeasy's agents will have ready access to the information they need to address customers' needs. Talisma adds that its solution will give Speakeasy insight into their customers through the reporting and metric tracking capabilities.