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SOA Solutions: KANA

This article appears in the issue February 2006 [Volume 15, Issue 2]

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One of the greatest values of SOA is that it reduces the need for re-writing specific functionality. Once developed, an object can be re-used across the enterprise. SOA also makes it easy to connect a component on the server or client side, facilitating communication with SOA providers from the user and low-level application interfaces. KANA has been at the forefront of this technology from more than eight years with its open-standards architecture. KANA objects are easily linked to external SOA providers, allowing additional functionality to be seamlessly integrated into KANA solutions. On the client side, SOA functionality can be plugged into KANA Web portals to configure and customize the users experience.


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