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Tuesday, July 30, 2019

BA Insight
AI-Driven Search Directly Within ServiceNew

BA Insight for ServiceNow  lets your employees access the information they need without ever leaving ServiceNow.  Your business works even better by enabling access to critical information directly within the ServiceNow app.

Capabilities include:

  • AI-driven search features such as Natural Language Query, Machine Learning, and Bots
  • Single unified index for one view into information from over 70 enterprise systems
  • Automatic metadata creation means users find exactly what they are looking for, with zero manual intervention
  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
There could be no honor in a sure success, but much might be wrested from a sure defeat. — T. E. Lawrence
  Breaking News

QOMPLX receives $78.6 million to fuel growth

Latest investment will boost technology solutions for making better business decisions

QOMPLX, an intelligent decision platform provider, is closing its Series A financing totaling $78.6 million, allowing the company to expand and accelerate growth.

This round was led by Cannae Holdings, Inc. and...

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Expert System supports media organizations with the MovieLabs Creative Works Ontology

Creative Works Ontology available as a Cogito module

AI company Expert System has announced the availability in its Cogito AI platform of the Creative Works Ontology developed by MovieLabs.

MovieLabs (Motion Picture Laboratories, Inc.) is a non-profit technology research lab...

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Glassbox partners with Microsoft

Enterprises will be able to use Azure's machine learning technology to enrich Glassbox insights

Glassbox, provider of an enterprise digital customer experience solution, has formed a strategic partnership with Microsoft. Glassbox will work with Microsoft and its sales and marketing teams to sell its customer...

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  Inside KMWorld

How to search Twitter

The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment"

Among the things that one may think of regarding Twitter is the immense volume of “data” found there. Effective use of Twitter’s search features can help one easily get past the...

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Understanding the wave before it hits: Converging digital and physical CX with edge computing

The blending of the digital and physical experiences is as inexorable as this phenomenon is horizontal. Edge computing is the gateway for this confluence in which each respective experience enhances the other for increased customer satisfaction and data-driven profits.

The premier challenge in retail is painstakingly familiar in most data-driven industries. Organizations are struggling to optimize the customer experience in the digital realm with that in traditional physical locations, relying...

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Search Benefits of an Enterprise Information Model (Video)

In this era of programmatic and automated marketing, having a stable enterprise information model is essential not just for success, but even to be able to operate.

At Enterprise Search & Discovery 2018, co-located with KMWorld 2018, Melinda Geist, Intel enterprise taxonomy strategist, and Bram Wessel, Factor principal, discussed the value of an enterprise information model as a...

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  KM In Practice

Dental equipment manufacturer selects eGain for AI-powered customer support

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints

A-dec, a dental equipment manufacturer, has selected eGain AI knowledge for contact center support and digital self-service.

A-dec manufactures a complete portfolio of dental operatory products, including chairs, stools, delivery systems, lights,...

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Best Practices for Intelligent Search
Sinequa provides an AI-powered search & analytics platform that enables organizations to become information-driven. This means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Our platform consists of packaged technology that allows this to happen quickly and without sacrificing context or quality as typically happens with "lossy" approaches involving data migration.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.
KMWorld Web Events
Coming September 10, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate

Stephen Faig

Adam Shepherd

Intelligent Search

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 06, 2019 - Nov 07, 2019

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