Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, July 16, 2019

BA Insight
Access All Your Enterprise Content from ServiceNow

BA Insight for ServiceNow  lets your employees access the information they need without ever leaving ServiceNow.  Your business works even better by enabling access to critical information directly within the ServiceNow app.

Capabilities include:

  • AI-driven search features such as Natural Language Query, Machine Learning, and Bots
  • Single unified index for one view into information from over 70 enterprise systems
  • Automatic metadata creation means users find exactly what they are looking for, with zero manual intervention
  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
There could be no honor in a sure success, but much might be wrested from a sure defeat. — T. E. Lawrence
  Breaking News

Coveo acquires Tooso, combining AI with ecommerce

The acquisition enhances critical AI capabilities to transform shopping experiences and boost conversions

Coveo, an AI-powered business solutions company, is acquiring Tooso, an AI-based digital commerce engines company, to accelerate and expand its capabilities for the digital commerce market.

Tooso’s AI capabilities will enhance Coveo...

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Sinequa raises $23 million to expand AI-powered search and analytics

Additional capital will be used to enrich the platform, grow the business, and scale global operations

Sinequa, a provider of AI-powered search and analytics software, has added a $23 million Series B funding round led by Jolt Capital and supported by Troismer BVBA, an existing investor.

With this...

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Zendesk releases connector for Amazon EventBridge to collect customer experience data

Native connector for Amazon EventBridge allows easy access to customer experience data across the organization

Zendesk is releasing the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge, allowing companies to  quickly and easily connect customer experience data to the AWS...

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  Inside KMWorld

How to search Instagram

Instagram itself has the barest of search capabilities, but there is a solution

With more than 1 billion users, Instagram now contains extensive information of interest to analysts, reporters, investigators, and other researchers who closely follow current events. (Marketers tracking “brands” have also become...

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8 Benefits of AI-Based File-Save Assistance (Video)

In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for File-Save applications.

Learn more at KMWorld 2019, coming to Washington, DC, Nov. 5-7.

Watch the complete video of this presentation in the KMWorld Conference 2018 Video Portal. 

In his presentation at KMWorld...

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Search Technology: Greater power, but increasingly simple to use

In the future, expect greater use of conversational interfaces, and search functions that are fully integrated with other applications and highly context-sensitive, with help readily available.

The new generation of search technology is characterized by the use of AI and machine learning, natural language processing capabilities, and much greater analytical power than has been previously seen. In...

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  KM In Practice

AdhereHealth leverages Paxata’s Adaptive Information Platform

Healthcare technology company improves medication adherence solution implementations through adaptive data preparation technologies

AdhereHealth, a healthcare technology company focused on medication adherence, is using the Paxata Adaptive Information Platform to help its managed care and self-insured employer partners to improve speed of quality data...

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Best Practices for Intelligent Search
Sinequa provides an AI-powered search & analytics platform that enables organizations to become information-driven. This means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Our platform consists of packaged technology that allows this to happen quickly and without sacrificing context or quality as typically happens with "lossy" approaches involving data migration.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.
KMWorld Web Events
Coming September 10, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate

Stephen Faig

Adam Shepherd

Intelligent Search

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 06, 2019 - Nov 07, 2019

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