SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, April 17, 2018

April 25 Webinar AI-Powered Search in the Cloud

What if you could dramatically reduce the time it takes to deliver advanced search and insight apps? Cloud-based enterprise search makes this possible.

Learn how to accelerate time-to-value with search in our 30-minute webinar, Cognitive Search: A Perfect Fit for the Cloud, hosted by Attivio. Joe Lichtman, our VP of Managed Services, will explain the advantages of deploying search in the cloud, considerations for a cloud-enabled search provider, and the practical steps to get started.

  Table of Contents
Breaking News Inside KMWorld
  • RPA meets cognitive capture
    RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.
KM In Practice
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Oracle AI Advances Customer Experience Management

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video

Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers’ changing expectations.

The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-AI-Advances-Customer-Experience-Management-124370.aspx

Return to Contents


Gainsight Enhances Platform and Framework for Customer Success

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale

Gainsight has introduced data analytics capabilities in its Customer Success platform that offer data-driven insights and proactive suggestions to better manage and service customers. In addition, Gainsight launched a new framework...

Continue Here: http://www.kmworld.com/Articles/News/News/Gainsight-Enhances-Platform-and-Framework-for-Customer-Success-124368.aspx

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TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience

TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, has announced its integration partnership with CallMiner, a provider of speech and...

Continue Here: http://www.kmworld.com/Articles/News/News/TCN-Enhances-Cloud-Based-Contact-Center-Platform-with-Speech-Analytics-124335.aspx

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  Inside KMWorld

RPA meets cognitive capture

RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.

Robotic process automation (RPA) has been getting a lot of attention from CEOs and investors recently. For example, Blue Prism, a leader in that arena, is listed on the...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/RPA-meets-cognitive-capture-123356.aspx

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  KM In Practice

UCB chooses cloud-based BPM to standardize processes and protocols

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users.

To provide business process information to its team in a way that is easy to follow and improve, the University of California Berkeley has implemented a cloud-based business process management...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/UCB-chooses-cloud-based-BPM-to-standardize-processes-and-protocols-124413.aspx

Return to Contents


Garbage In, Garbage Out: Priming Organizations for Success at the Dawn of Automation

The value you can extract from automation technologies is limited by the quality of upstream data captured as part of the document management process.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 17, 2019 - Jun 20, 2019
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

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