Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, April 17, 2018

April 25 Webinar AI-Powered Search in the Cloud

What if you could dramatically reduce the time it takes to deliver advanced search and insight apps? Cloud-based enterprise search makes this possible.

Learn how to accelerate time-to-value with search in our 30-minute webinar, Cognitive Search: A Perfect Fit for the Cloud, hosted by Attivio. Joe Lichtman, our VP of Managed Services, will explain the advantages of deploying search in the cloud, considerations for a cloud-enabled search provider, and the practical steps to get started.

  Table of Contents
Breaking News Inside KMWorld
  • RPA meets cognitive capture
    RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.
KM In Practice
Quote of the Week
Reading furnishes the mind only with materials of knowledge; it is thinking that makes what we read ours. — John Locke
  Breaking News

Oracle AI Advances Customer Experience Management

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video

Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers’ changing expectations.

The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-AI-Advances-Customer-Experience-Management-124370.aspx

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Gainsight Enhances Platform and Framework for Customer Success

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale

Gainsight has introduced data analytics capabilities in its Customer Success platform that offer data-driven insights and proactive suggestions to better manage and service customers. In addition, Gainsight launched a new framework...

Continue Here: http://www.kmworld.com/Articles/News/News/Gainsight-Enhances-Platform-and-Framework-for-Customer-Success-124368.aspx

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TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience

TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, has announced its integration partnership with CallMiner, a provider of speech and...

Continue Here: http://www.kmworld.com/Articles/News/News/TCN-Enhances-Cloud-Based-Contact-Center-Platform-with-Speech-Analytics-124335.aspx

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  Inside KMWorld

RPA meets cognitive capture

RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.

Robotic process automation (RPA) has been getting a lot of attention from CEOs and investors recently. For example, Blue Prism, a leader in that arena, is listed on the...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/RPA-meets-cognitive-capture-123356.aspx

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  KM In Practice

UCB chooses cloud-based BPM to standardize processes and protocols

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users.

To provide business process information to its team in a way that is easy to follow and improve, the University of California Berkeley has implemented a cloud-based business process management...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/UCB-chooses-cloud-based-BPM-to-standardize-processes-and-protocols-124413.aspx

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Who To See @ KMWorld 2019
KMWorld is an international gathering place targeted at experts and practitioners in knowledge and information management who seek to make their organizations more effective, collaborative, and innovative through knowledge sharing. Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world.

 Who To See @ KMWorld 2019
, Click Here.
KMWorld Web Events
Coming September 24, 2019
Operate with Agility: The Value of Content in the Modern Digital Organization
Today, people want to create engagement, consume information and add value to content-centric processes, independent of the content’s format or physical location – especially as the volume of content across today’s enterprises continues to explode. Join ASG and Zia Consulting as we share the top 3 best practices in developing cloud strategy.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 15, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Text Analytics and Natural Language Processing

Information Governance and Security

Intelligent Search

Document Management

Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington, DC
Nov 06, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 06, 2019 - Nov 07, 2019

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