Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, April 17, 2018

April 25 Webinar AI-Powered Search in the Cloud

What if you could dramatically reduce the time it takes to deliver advanced search and insight apps? Cloud-based enterprise search makes this possible.

Learn how to accelerate time-to-value with search in our 30-minute webinar, Cognitive Search: A Perfect Fit for the Cloud, hosted by Attivio. Joe Lichtman, our VP of Managed Services, will explain the advantages of deploying search in the cloud, considerations for a cloud-enabled search provider, and the practical steps to get started.

  Table of Contents
Breaking News Inside KMWorld
  • RPA meets cognitive capture
    RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.
KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Oracle AI Advances Customer Experience Management

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video

Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers’ changing expectations.

The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-AI-Advances-Customer-Experience-Management-124370.aspx

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Gainsight Enhances Platform and Framework for Customer Success

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale

Gainsight has introduced data analytics capabilities in its Customer Success platform that offer data-driven insights and proactive suggestions to better manage and service customers. In addition, Gainsight launched a new framework...

Continue Here: http://www.kmworld.com/Articles/News/News/Gainsight-Enhances-Platform-and-Framework-for-Customer-Success-124368.aspx

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TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience

TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, has announced its integration partnership with CallMiner, a provider of speech and...

Continue Here: http://www.kmworld.com/Articles/News/News/TCN-Enhances-Cloud-Based-Contact-Center-Platform-with-Speech-Analytics-124335.aspx

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  Inside KMWorld

RPA meets cognitive capture

RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.

Robotic process automation (RPA) has been getting a lot of attention from CEOs and investors recently. For example, Blue Prism, a leader in that arena, is listed on the...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/RPA-meets-cognitive-capture-123356.aspx

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  KM In Practice

UCB chooses cloud-based BPM to standardize processes and protocols

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users.

To provide business process information to its team in a way that is easy to follow and improve, the University of California Berkeley has implemented a cloud-based business process management...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/UCB-chooses-cloud-based-BPM-to-standardize-processes-and-protocols-124413.aspx

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AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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