Event Calendar

As the premier gathering for senior IT and business executives across IT security and risk management, this year's summit offers five role-based programs that take a deep dive into the entire spectrum of role evolution in information security and risk, including: network and infrastructure security, identity and access management, compliance, privacy, fraud, business continuity management and resilience.
 
KMWorld members save $300 on the standard registration rate with priority code GARTKMW

The E2 Conference Boston, June 17-19, provides comprehensive coverage, content and education in the realm of enterprise technologies, applications, software & strategy. Join us for three days of 40+ conference sessions and workshops across eight tracks and discover the latest insights on enterprise social software, big data & analytics, mobility, cloud, social & collaboration, UX, and people, process & engagement. Learn how to harness these tools to improve internal business processes and create operational efficiencies in your enterprise as you connect with some of the brightest minds in the industry. Register with code WEKMWORLD and save $200 off the price of Full Event passes, $100 off Conference or a FREE Expo Pass.

Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels-which includes social media and mobile devices. It's clear that the much-anticipated multichannel customer service environment is here.

However, technology alone is not enough to improve the customer service experience-rather, it is just one component of an overall strategy that also encompasses process optimization and process re-engineering. The best customer service experience strategies are aligned with customer needs and require enterprises to develop and maintain a clear line of sight to their customers across various touch points.

To shed more light on the many moving parts needed for a successful customer service and support strategy, we've created the Customer Service Experience conference. The event will provide attendees with the following:

• the latest trends in the customer service market and the broader customer experience industry
• exposure to a greater breadth and depth of customer service and support topics, professionals, and solutions
• enterprise best practices in building and managing complex multichannel operations
• perspective into enterprise rollouts and success criteria for new interaction channels, such as mobile and social customer service
• ways to leverage data to evolve a multichannel operation into a cross-channel strategy

Register today for conference Combo pass which includes CRM Evolution! 

CRM Evolution 2013 offers an incredible amount of practical and strategic solutions that make a visit to the event worthwhile. Session topics include discussions on how to build the required components to give the customers the kind of experience(s) they are looking for; the value of analytics; case studies from the practitioners; multichannel strategies that work in an era in which a social customer demands so much more of a company; and metrics that a business can use to measure all of this. Plus, this is the event to attend to understand the latest relevant customer trends.

The World’s Most Important Gathering of CIOs and Senior IT Executives, Gartner Symposium/ITxpo delivers the strategies and tactics essential for advancing your enterprise and professional goals. Join 8,500 senior IT executives for five days of actionable insight, objective advice and executive-level skill-building. Visit gartner.com/us/symposium for agenda and speaker details.

KMWorld members can save $500 off the standard registration rate using priority code GARTKMW. To learn more and register, visit gartner.com/us/symposium. 

KMWorld offers a wide-ranging program especially focused to meet the needs of executives and strategic business and technology decision makers. This is a must-attend for those concerned with improving their organization's bottom line, business processes and productivity, as well as streamlining operations and accelerating development and innovation in their evolving enterprises.