More people than ever are active on social platforms, either at work or at home. There is an increasing maturity in their use as more people use the tools to work things out and increase their understanding of things that matter. We see opinion formers, from politicians to celebrities, taking to social platforms, cutting out the media middlemen, and talking directly to followers. With the advent of enterprise social platforms we are likely to see this trend moving inside our organizations, and this will affect communications professionals as well as managers. These platforms thrive on thoughtful exchange in a practice becoming known as "working out loud." Sharing ideas and perspectives in new ways allows us to work things out together or cast our nets wider for support. Increasingly, personal profile and influence depends on getting good at this. As we look at new flexible and agile digital workplaces and workspaces, as well as different generational working styles, working out loud will have an organizational impact. Semple explores the opportunities and challenges of working out loud and offers practical advice for how to get better at it.

Our speakers have a deep experience in enterprise search, including commercial public search, large-scale intranet search, and intensive knowledge-centered government search applications. Their interactive workshop takes participants on a journey through the evolving landscape of search, with a particular focus on the considerations for designing and evaluating the user experience. The journey starts with understanding the types of mental models that users form around their information-seeking experience. It then search sites and tools that illustrate the varieties of experiences users have today. User experiences are "deconstructed" with the different sites in order to understand how the tools work and what aspects affect user experience-both positively and negatively. The workshop looks at current trends in search as well as broadly federated information-seeking, mobile "just in time" and high-context seeking, proactive search, mental models and their influence on requirements, exploring an array of search sites, behaviors of different search technologies, relevance ranking and modeling, design options and opportunities for search interfaces, and more. Designing for experienced knowledge workers and the intelligent questions they ask must be at the forefront of effective search applications to help make sense of multiple search capabilities: data search, semantic search, mobile search, federated search, and embedded search within websites and applications. This workshop enables you to think through the end-to-end needs for enterprise search, interactively explore search examples and discuss their implications, and look at how to make decisions about the capabilities you need.

Knowledge work is basically invisible-which makes it really hard to manage it effectively. What if there was a way for a team-or even an entire organization-to make their knowledge work visible? That way people could see who was working on what, where it was at, what needed to happen next, and how to improve the process the next time? And what if that approach was easy to adopt and cost little to implement? You can make the invisible manageable to drive efficiency and effectiveness. Led by a 15-year KM veteran and thought-leader, this interactive workshop helps you learn about "kanban" and how knowledge-intensive organizations can make their work visible and take their performance to the next level.

Organizations have been shifting how work is done, moving from working in documents and email to collaboration/social/systems of engagement platforms that are part of their digital transformation. This shift not only improves efficiency in workflows but improves knowledge capture for reuse. Organizations have many options and variations, and making sense of them without a guide is challenging. This workshop provides a tool, the foundational social lenses, to see the problems and issues better in order to understand an organization's needs as well as to see the paths forward far more clearly. Those who have gone through this workshop have stated they wish they had this understanding and ability to see their needs and way forward many years back. Vendors have found value in these lenses to better understand gaps and areas that could use improvement with clarity to better design and develop solutions. Join this workshop and grab a wonderful tool to find the way forward and improve knowledge flows.

This workshop provides attendees with a step-by-step methodology for defining a KM maturity model for their organization. Presented by a team of corporate practitioners, academic faculty, and students who have successfully implemented the methodology in organizations, it is grounded in good practices drawn from the literature, adapted and fine-tuned to produce value for different kinds of organizations, and designed for long-term use. The agenda covers distinctions and clarifications of knowledge audits and maturity assessments; aligning maturity models with knowledge strategies; aligning knowledge strategies with business capabilities; establishing enterprise-level maturity models; identifying initiatives to achieve new maturity levels; assessing initiatives; and gauging the impact on enterprise targets. The workshop comes with a workbook for participants.

"If you build it, they will come" is a poor mantra for knowledge management programs. KM matters only if knowledge is shared in ways that build organizational value. Too many KM initiatives struggle because they focus on technical implementation but neglect the realities of organizational behaviors and beliefs. This is true of almost any enterprise program, such as ERP, but KM is especially susceptible because knowledge sharing can only be voluntary. In this practical, interactive workshop, see why proactive "change management" makes such a difference in user adoption and ROI; learn the basic components of any successful change management program; practice how to assess and address challenges and opportunities in your organization; and engage in a forward-looking discussion about the latest thinking in organizational change.

We have about 100 years of looking at social at scale through the eyes of social science. How people interact at various scales in cities and towns in the world around us has strong correlation to how people interact with each other in digital environments. Sociology, cultural anthropology, cultural psychology, communication, urban planning, and economics are just some of the social sciences that provide insight and understanding. This workshop focuses on key insights from these disciplines and how these insights can help attendees improve their social platforms so that those platforms work the way humans work, not how technology dictates. Specifically, attendees analyze areas in which common KM practices either ignore or poorly implement established scientific research regarding human behavior; see how this research could be used to create more productive social platforms; understand how to look at the environment to understand why social interactions are not going as expected; and learn how the social sciences could be used to improve engagement and knowledge sharing within the organization.

This fast-paced workshop shares customer research from noted analyst firm Real Story Group on significant digital workplace technology and provides a framework for buyers to assess technology choices based on their particular needs. Specifically, it provides a methodology for mapping business needs to technology alternatives, as well as a road map for evaluating technology vendors. It clarifies your architectural choices in an increasingly confusing marketplace where standards remain more promise than reality. Our analysts share what they're hearing from customers, what is working, what is not, and what the prognosis is for technology buyers under pressure.

For nine years, the Intranet Innovation Awards have uncovered remarkable intranet ideas from around the globe. The fundamental purpose of these awards has been to share solutions that would otherwise remain hidden within organizations, for the benefit of the wider intranet community. This screenshot-packed workshop, presented by the global thought-leader in the intranet space, shares countless ideas to inspire and inform. Structured around the five purposes of intranets (content, communication, collaboration, culture and activity), there is also plenty of time for questions and discussions.

Elasticsearch and LucidWorks, two leaders in open source-based search, have created buzz with tools such as Kibana, Banana, and Silk to deliver search result visualization. These tools produce stunning interactive options to view search results and enable conventional search in ways that deliver meaning and encourage interactive discovery. See how others are using these tools. Bring your own laptop to install and use these tools and learn to build custom visualization plug-ins.