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  Table of Contents
Breaking News Inside KMWorld
  • Three rules to build your digital experience strategy
    It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules.
KM In Practice
Quote of the Week
Intelligence is the ability to adapt to change. — Stephen Hawking
  Breaking News

Platform-based syncing from Alfresco

Gives organizations control inside and outside firewall

Alfresco has introduced sync technology said to extend information life cycle beyond the firewall. The company reports the new capabilities facilitate quick deployment of extranets, permit customer collaboration and...

Continue Here: http://www.kmworld.com/Articles/News/News/Platform-based-syncing-from-Alfresco-85044.aspx

Return to Contents


Salesforce.com unleashes Marketing Cloud

Full social marketing suite

Salesforce.com has launched Marketing Cloud, which is said to be first suite to bring together social listening, content, engagement, advertising, workflow, automation and measurement.

Components include:

  Inside KMWorld

Three rules to build your digital experience strategy

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules.

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator.

Increasingly, customers' experiences with brands happen...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Three-rules-to-build-your-digital-experience-strategy-84539.aspx

Return to Contents


  KM In Practice

U.K. university opts for Ektron WCM

Oxford Brookes University in Oxford, United Kingdom, looked at about 30 proposals before choosing a new Web content management system, based on its usability and performance, among other criteria....

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/U.K.-university-opts-for-Ektron-WCM-85059.aspx

Return to Contents


Is Customer Experience Only the Tip of the Iceberg ?

We're often told that the best way to create advocacy and brand loyalty through business websites is by providing a vibrant, engaging customer experience. The benefits of creating compelling content and making it available on multiple devices and platforms have been well documented. But is content creation and delivery only the tip of the iceberg when it comes to producing dynamic, customer-facing digital experiences?. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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