Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, July 10, 2012

Sponsored by KMWorld Roundtable

Coming July 17, 2012

How Capture Improves Business Performance in the New Business Age

Moderated by KMWorld publisher Andy Moore, this expert panel will discuss the many challenges and opportunities information and document capture represents, such as: From paper to electronic information, how can you automatically classify, extract and validate what you need to drive your business? How can you capture and manage information automatically and securely? How do you enable mobile device users to initiate business processes at the earliest point in the process? How can you make captured information available for collaboration across your enterprise?

This is a FREE E-Broadcast event!         Register Today

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Integrating KM and intelligent search

Concept Searching and Triune Group collaborate

Concept Searching and Triune Group have joined forces to deliver an integrated intelligent search and classification capability. Triune Group has integrated its extensive knowledge management expertise and...

Continue Here: http://www.kmworld.com/Articles/News/News/Integrating-KM-and-intelligent-search-83670.aspx

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Virtual desktop solutions from IBM

Any device access to workplace applications

IBM has unveiled new solutions designed to create an effective environment that allows employees to use any device to access workplace applications anytime and anyplace.

IBM SmartCloud Desktop Infrastructure solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Virtual-desktop-solutions-from-IBM-83668.aspx

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Dell to acquire Quest Software for $2.4 billion

Will become part of newly formed Dell Software Group

Dell has announced a definitive agreement to acquire Quest Software, which will become part of the new Dell Software Group.

Dell reports Quest’s technologies are strongly aligned with...

Continue Here: http://www.kmworld.com/Articles/News/News/Dell-to-acquire-Quest-Software-for-%242.4-billion-83667.aspx

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  Inside KMWorld

Knowledge management energizes green initiatives

"The system helps a great deal with knowledge retention, because the outcomes are stored in a central location that everyone can access."...

Knowledge management can be "green" on many fronts, through converting paper-based processes and content to digital form, improving operational efficiencies and ensuring compliance with environmental regulations. Technologies that support IT such...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Knowledge-management--energizes---green-initiatives-83492.aspx

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  KM In Practice

Zulahoo selects cloud-based solution

Zulahoo, an Internet community commerce portal, has chosen ViaWest to provide on-demand cloud computing services.

After considering a number of vendors, Zulahoo chose ViaWest’s KINECTed Cloud platform, and...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Zulahoo-selects-cloud-based-solution-83666.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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