Join us at Data Summit 2015 in NYC, May 12th and 13th, and see how big data can impact your enterprise.
Thursday, May 31, 2012

Sponsored by: Consona

Coming June 05, 2012

KM Unplugged: Classifying the Five Types of KM Software for Service and Support

Knowledge management, done right, can deliver tremendous value to customer service and support. It can help agents deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, at scale, 24/7, through self-service. And it can provide the voice of the customer insights needed to improve products, services, and loyalty. Join KMWorld's Andy Moore and Consona's Dave Morfas as they clarify the many different software categories identified as "knowledge management," and help business buyers identify which might be right for them.

This is a FREE E-Broadcast event!    Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Science is the father of knowledge, but opinion breeds ignorance. — Hippocrates
  Breaking News

Strongly social Web content management

DotNetNuke releases DNN 6.2

DotNetNuke (DNN) has unveiled Version 6.2 of its Web content management system, which features new social collaboration and community tools for customers, partners and employees.

The company highlights the following new...

Continue Here: http://www.kmworld.com/Articles/News/News/Strongly-social-Web-content-management-82906.aspx

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Lavastorm upgrades its analytics platform

New Workgroup Server version and analytics packs

Lavastorm Analytics has added to its platform new analytics library packs and a Workgroup Server edition of the Lavastorm Analytics Engine, which is designed to power continuous process improvement...

Continue Here: http://www.kmworld.com/Articles/News/News/Lavastorm-upgrades-its-analytics-platform-82851.aspx

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BA Insight connects with MuseGlobal for content sources

Enhancing TotalView applications for SharePoint

BA Insight has formed an alliance with MuseGlobal whereby it will add MuseGlobal’s library of connectors to its own library of connectors to more than 40 enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-connects-with-MuseGlobal-for-content-sources-82833.aspx

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  Inside KMWorld

Adaptive case management—A new approach for achieving goals

Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker's management...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-A-new-approach-for-achieving-goals-82059.aspx

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  KM In Practice

Analyzing social customer conversations in real time

EMC chose technology from Attensity to provide real-time social media analytics during its recent conference, EMC World 2012, in Las Vegas. Attensity Command Center screens were stationed...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analyzing-social-customer-conversations-in-real-time-82910.aspx

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Using KM to Leverage and Develop Experts

Anyone reading the headlines is aware of the current expertise shortages in science, technology, engineering and math (STEM). While many companies are pouring money into recruitment initiatives to buy their way out of the problem, APQC has opted to look at the issue through a different lens. Namely, how can firms better leverage the experts they have while, at the same time, accelerating the rate of learning for new hires and mid-career professionals?

In researching this topic, our goal was to understand the expertise gaps faced by scientific, technical and engineering organizations and the urgency associated with closing those gaps. . . .

Read more of the Best Practices in Knowledge Management White Paper. Click here .

KMWorld Web Events
Coming June 16, 2015
Pay-As-You-Go Cloud Services
The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

Coming June 30, 2015
Big Data
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

Coming July 28, 2015
The Impact of Mobile
It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

KMWorld White Paper Series

***Coming in June 2015***

Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:
 
Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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May 11, 2015 - May 13, 2015
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May 18, 2015 - May 20, 2015
The Westin Hotel, Chicago, IL
May 18, 2015 - May 20, 2015
Gaylord Texan, Grapevine, TX (Dallas area)
Jun 01, 2015 - Jun 03, 2015
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Jun 08, 2015 - Jun 11, 2015

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