Thursday, May 31, 2012

Sponsored by: Consona

Coming June 05, 2012

KM Unplugged: Classifying the Five Types of KM Software for Service and Support

Knowledge management, done right, can deliver tremendous value to customer service and support. It can help agents deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, at scale, 24/7, through self-service. And it can provide the voice of the customer insights needed to improve products, services, and loyalty. Join KMWorld's Andy Moore and Consona's Dave Morfas as they clarify the many different software categories identified as "knowledge management," and help business buyers identify which might be right for them.

This is a FREE E-Broadcast event!    Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
An investment in knowledge pays the best interest. — Benjamin Franklin
  Breaking News

Strongly social Web content management

DotNetNuke releases DNN 6.2

DotNetNuke (DNN) has unveiled Version 6.2 of its Web content management system, which features new social collaboration and community tools for customers, partners and employees.

The company highlights the following new...

Continue Here: http://www.kmworld.com/Articles/News/News/Strongly-social-Web-content-management-82906.aspx

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Lavastorm upgrades its analytics platform

New Workgroup Server version and analytics packs

Lavastorm Analytics has added to its platform new analytics library packs and a Workgroup Server edition of the Lavastorm Analytics Engine, which is designed to power continuous process improvement...

Continue Here: http://www.kmworld.com/Articles/News/News/Lavastorm-upgrades-its-analytics-platform-82851.aspx

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BA Insight connects with MuseGlobal for content sources

Enhancing TotalView applications for SharePoint

BA Insight has formed an alliance with MuseGlobal whereby it will add MuseGlobal’s library of connectors to its own library of connectors to more than 40 enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-connects-with-MuseGlobal-for-content-sources-82833.aspx

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  Inside KMWorld

Adaptive case management—A new approach for achieving goals

Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker's management...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-A-new-approach-for-achieving-goals-82059.aspx

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  KM In Practice

Analyzing social customer conversations in real time

EMC chose technology from Attensity to provide real-time social media analytics during its recent conference, EMC World 2012, in Las Vegas. Attensity Command Center screens were stationed...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analyzing-social-customer-conversations-in-real-time-82910.aspx

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Visualization: The New E-Discovery Paradigm

Before the "e" was in e-discovery, legal teams manually separated and clustered relevant documents together to understand the relevant facts. 

A lot has changed since then. We've moved to online software that provides functionality to do the e-discovery process faster, but not necessarily better . . . .

To read more of this Best Practices for E-Discovery White Paper article, Click Here.

KMWorld Web Events
Coming July 28, 2015
From Big Data to Total Data Let the Migration Begin
The challenge for today's enterprise is not only just big data, it's adopting a "total data" landscape. We'll be explaining this in our next KMWorld Webcast on Tuesday July 28, 2015. We'll look at integrating various database platforms into consistent models, including Hadoop and MongoDB, and include industry best practices.

Coming August 25, 2015
Content Analysis
Following on the big data issue, determining what content contains is a critical skill for 2015 information managers. Text analytics is the new frontier for just about everybody in this business. The ability to analyze, examine, cull out the crap and discover the gems is the new effort at work in the document management business. Let us know where you are in delivering that promise.

Coming September 22, 2015
Content Management
Content management still plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming October 20, 2015
Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer. But how are you doing at that? Most companies would say "OK." But "OK" is not good enough. Customers matter most. Make sure of that.

Coming November 10, 2015
Where Are We With Search?
Search was once the golden god of information management. But in many ways, it's been consumed and adopted into content management and BI-type applications so that it has little to add except as a sideline. Is that true? Does enterprise search have a role? Now is your time to tell the world what enterprise search still means, and why it matters.

Coming December 01, 2015
E-Discovery
One of the most expensive, and information-intensive, processes in business today. And in 2015, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in October 2015***

Best Practices in COLLABORATIVE SOLUTIONS for PROJECT MANAGEMENT
 
This White Paper will explore:
 
* Choosing the correct project development platform
* Email versus purpose-designed collaborative tools
* Tools for developing a team strategy and planning the project
* Planning for scope and scale—infrastructure and secure access
* Monitoring and measuring success (or non-success)
* Leveraging corporate knowledge for project management

To participate, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

KM for Customer Experience [July/August 2015]

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Sep 09, 2015 - Sep 11, 2015
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Sep 09, 2015 - Sep 11, 2015
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Sep 14, 2015 - Sep 16, 2015

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