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Thursday, May 31, 2012

Sponsored by: Consona

Coming June 05, 2012

KM Unplugged: Classifying the Five Types of KM Software for Service and Support

Knowledge management, done right, can deliver tremendous value to customer service and support. It can help agents deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, at scale, 24/7, through self-service. And it can provide the voice of the customer insights needed to improve products, services, and loyalty. Join KMWorld's Andy Moore and Consona's Dave Morfas as they clarify the many different software categories identified as "knowledge management," and help business buyers identify which might be right for them.

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The secret of genius is to carry the spirit of the child into old age, which means never losing your enthusiasm. — Aldous Huxley
  Breaking News

Strongly social Web content management

DotNetNuke releases DNN 6.2

DotNetNuke (DNN) has unveiled Version 6.2 of its Web content management system, which features new social collaboration and community tools for customers, partners and employees.

The company highlights the following new...

Continue Here: http://www.kmworld.com/Articles/News/News/Strongly-social-Web-content-management-82906.aspx

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Lavastorm upgrades its analytics platform

New Workgroup Server version and analytics packs

Lavastorm Analytics has added to its platform new analytics library packs and a Workgroup Server edition of the Lavastorm Analytics Engine, which is designed to power continuous process improvement...

Continue Here: http://www.kmworld.com/Articles/News/News/Lavastorm-upgrades-its-analytics-platform-82851.aspx

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BA Insight connects with MuseGlobal for content sources

Enhancing TotalView applications for SharePoint

BA Insight has formed an alliance with MuseGlobal whereby it will add MuseGlobal’s library of connectors to its own library of connectors to more than 40 enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-connects-with-MuseGlobal-for-content-sources-82833.aspx

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  Inside KMWorld

Adaptive case management—A new approach for achieving goals

Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker's management...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-A-new-approach-for-achieving-goals-82059.aspx

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  KM In Practice

Analyzing social customer conversations in real time

EMC chose technology from Attensity to provide real-time social media analytics during its recent conference, EMC World 2012, in Las Vegas. Attensity Command Center screens were stationed...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analyzing-social-customer-conversations-in-real-time-82910.aspx

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The Content, the Mobility and the Security

A paradigm shift is taking place in computing and the workplace. This paradigm shift is the new "wild west" of bring your own device (BYOD) to work. At times it is reminiscent of classic scenes from a western movie showdown, like those from "The Good, the Bad and the Ugly" featuring content, mobility and security. The pace of business mandates that users have the ability to work wherever and whenever the assignment necessitates. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld Web Events
Coming November 18, 2014
Maximize Enterprise Productivity with
SharePoint and E-Signatures

E-Signatures combined with enterprise business process management and collaboration tools make it possible to create end-to-end digital workflows. e-SignLive, the 20-year pioneer in e-signatures processing more than 600 million documents each year, will share how electronic signatures combined with Microsoft SharePoint can transform your organization.

KMWorld White Paper Series
***Coming in January 2015***
 
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.” 

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.” And you can do that by contacting:

 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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