Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, May 31, 2012

Sponsored by: Consona

Coming June 05, 2012

KM Unplugged: Classifying the Five Types of KM Software for Service and Support

Knowledge management, done right, can deliver tremendous value to customer service and support. It can help agents deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, at scale, 24/7, through self-service. And it can provide the voice of the customer insights needed to improve products, services, and loyalty. Join KMWorld's Andy Moore and Consona's Dave Morfas as they clarify the many different software categories identified as "knowledge management," and help business buyers identify which might be right for them.

This is a FREE E-Broadcast event!    Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown. — Sadi
  Breaking News

Strongly social Web content management

DotNetNuke releases DNN 6.2

DotNetNuke (DNN) has unveiled Version 6.2 of its Web content management system, which features new social collaboration and community tools for customers, partners and employees.

The company highlights the following new...

Continue Here: http://www.kmworld.com/Articles/News/News/Strongly-social-Web-content-management-82906.aspx

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Lavastorm upgrades its analytics platform

New Workgroup Server version and analytics packs

Lavastorm Analytics has added to its platform new analytics library packs and a Workgroup Server edition of the Lavastorm Analytics Engine, which is designed to power continuous process improvement...

Continue Here: http://www.kmworld.com/Articles/News/News/Lavastorm-upgrades-its-analytics-platform-82851.aspx

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BA Insight connects with MuseGlobal for content sources

Enhancing TotalView applications for SharePoint

BA Insight has formed an alliance with MuseGlobal whereby it will add MuseGlobal’s library of connectors to its own library of connectors to more than 40 enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-connects-with-MuseGlobal-for-content-sources-82833.aspx

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  Inside KMWorld

Adaptive case management—A new approach for achieving goals

Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker's management...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-A-new-approach-for-achieving-goals-82059.aspx

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  KM In Practice

Analyzing social customer conversations in real time

EMC chose technology from Attensity to provide real-time social media analytics during its recent conference, EMC World 2012, in Las Vegas. Attensity Command Center screens were stationed...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analyzing-social-customer-conversations-in-real-time-82910.aspx

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Why Enterprise Digital Asset Management Must Be Cloud-Native

A survey by Real Story Group found 60% of participants who reported their current digital asset management (DAM) system is on-premises said they plan to migrate their DAM to the cloud in the near future. Success depends on accurately evaluating cloud-related claims from DAM vendors…

To read more of this Best Practices in Cloud Solutions for the Enterprise White Paper article, Click Here.

KMWorld Web Events
Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

Coming November 15, 2016
What Cloud Solutions Can Most Affect Your Enterprise
The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

Coming December 06, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2016***
Best Practices for the Mobile Workforce

WORKERS ON THE MOVE

A mobile workforce changes the game in many ways. For one, having workers absent from their desks diminishes the interaction with colleagues—the water cooler/coffee machine un-meetings—that can lead to helpful solutions and emerging insights. That kind of camaraderie should not be taken lightly.

Mobile workers also need a very different infrastructure. There needs to be a means of supporting those who work from their cars, or their homes or from the beach for that matter, that is very different from the in-place systems that have been put in place and are monitored and tested on a usual basis. There is very little in place (in most companies) to ensure that workers “in the field” have effective and secure access via their mobile devices to the same information assets they are accustomed to from their desktops.

The world will get more mobile, not less. Now is the time to address those challenges. What does your company bring to the mobile workforce arena? To participate, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in November/December 2016***
Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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