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Thursday, May 31, 2012

Sponsored by: Consona

Coming June 05, 2012

KM Unplugged: Classifying the Five Types of KM Software for Service and Support

Knowledge management, done right, can deliver tremendous value to customer service and support. It can help agents deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, at scale, 24/7, through self-service. And it can provide the voice of the customer insights needed to improve products, services, and loyalty. Join KMWorld's Andy Moore and Consona's Dave Morfas as they clarify the many different software categories identified as "knowledge management," and help business buyers identify which might be right for them.

This is a FREE E-Broadcast event!    Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
A moment's insight is sometimes worth a life's experience. — Oliver Wendell Holmes
  Breaking News

Strongly social Web content management

DotNetNuke releases DNN 6.2

DotNetNuke (DNN) has unveiled Version 6.2 of its Web content management system, which features new social collaboration and community tools for customers, partners and employees.

The company highlights the following new...

Continue Here: http://www.kmworld.com/Articles/News/News/Strongly-social-Web-content-management-82906.aspx

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Lavastorm upgrades its analytics platform

New Workgroup Server version and analytics packs

Lavastorm Analytics has added to its platform new analytics library packs and a Workgroup Server edition of the Lavastorm Analytics Engine, which is designed to power continuous process improvement...

Continue Here: http://www.kmworld.com/Articles/News/News/Lavastorm-upgrades-its-analytics-platform-82851.aspx

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BA Insight connects with MuseGlobal for content sources

Enhancing TotalView applications for SharePoint

BA Insight has formed an alliance with MuseGlobal whereby it will add MuseGlobal’s library of connectors to its own library of connectors to more than 40 enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-connects-with-MuseGlobal-for-content-sources-82833.aspx

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  Inside KMWorld

Adaptive case management—A new approach for achieving goals

Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker's management...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-A-new-approach-for-achieving-goals-82059.aspx

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  KM In Practice

Analyzing social customer conversations in real time

EMC chose technology from Attensity to provide real-time social media analytics during its recent conference, EMC World 2012, in Las Vegas. Attensity Command Center screens were stationed...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analyzing-social-customer-conversations-in-real-time-82910.aspx

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Commitment and Cooperation: Essential Ingredients for KM Success

Many services organizations aspire to excel in knowledge management (KM). However, only a percentage of these organizations put enough focus and effort toward developing the specific capabilities and relationships KM needs to evolve over time, as a core business program…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming February 07, 2017
How to Optimize Your SharePoint Strategy
The ubiquitous content and information management platform will only grow. Take advantage NOW of the growing trend toward SharePoint—especially in this time of adoption of new versions—and make a stand in the emerging marketplace for SharePoint-enhancing content and knowledge management products.

Coming February 28, 2017
How to Use Knowledge Management to Drive Customer Experience
Knowledge Management can provide your team with the information it needs to drive successful customer experiences. Join us for a webinar focusing on enabling your business to succeed in today's customer-centric environment.

Coming March 14, 2017
Increasing Productivity with Collaboration
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Coming April 18, 2017
Mastering BPM and Case Management
BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in March 2017***
 Best Practices in Enterprise Content Management

ENTERPRISE CONTENT MANAGEMENT: IN TRANSITION.

ECM is facing a turning point. Or a tipping point. A shift toward the cloud; a response to social media; a meaningful way to handle the variety of formats… ECM has a difficult way to go.

But not an impossible one. Many vendors are now looking at the new ECM landscape as an opportunity, not an uphill battleground. There are many trusted advisors and worthy partners who are poised to change the way content is treated as value in the world’s organizations. It’s complex, sure, but it’s going to happen.

Let’s learn about your approach to the New World of ECM. Be part of this next KMWorld White Paper: “Best Practices in Enterprise Content Management.” Show the world what the world will soon look like. For details on including your article, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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