Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Thursday, December 22, 2011

OpenText How to Cut your Legal Costs in Half

Watch how one cellular company cut legal costs in half and took control of 12 million documents .

  Table of Contents
Breaking News David Weinberger KM In Practice
Quote of the Week
Business has only two functions - marketing and innovation.  — Peter Drucker
  Breaking News

IDOL meets TRIM for records management

Autonomy technology powers HP's V.7.2

HP has released a new version of its enterprise records management offering, which is powered by recently acquired Autonomy’s Intelligent Data Operating Layer (IDOL). HP says TRIM...

Continue Here: http://www.kmworld.com/Articles/News/News/IDOL-meets-TRIM-for-records-management-79518.aspx

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eGain unveils contact center solution for Cisco Unified CCX

eGain 10 designed for medium-sized businesses

eGain has released Cisco's Unified Contact Center Express (Unified CCX) 8.5. eGain explains its application suite fully integrates with Unified CCX and includes applications to manage customer interactions...

Continue Here: http://www.kmworld.com/Articles/News/News/eGain-unveils-contact-center-solution-for-Cisco-Unified-CCX-79570.aspx

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Structured technical documentation for aerospace and defense

SDL launches Contenta S1000D 5.0

SDL has released Version 5.0 of its structured content suite for S1000D, the XML standard for technical documentation. SDL Contenta S1000D 5.0 is engineered specifically for the aerospace and...

Continue Here: http://www.kmworld.com/Articles/News/News/Structured-technical-documentation-for-aerospace-and-defense-79488.aspx

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  David Weinberger

Letting data out of its box

I'm writing this from the audience of a conference of publishers of paper directories-yellow pages and the like. Most of them have, of course, already moved online, but they are hoping...

Continue Here: http://www.kmworld.com/Articles/Column/David-Weinberger/Letting-data-out-of-its-box-78415.aspx

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  KM In Practice

The magic of analytics

The Orlando Magic is deploying additional software from SAS in its basketball operations. Last season, the team used SAS to customize the fan experience, and now it...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-magic-of-analytics-79567.aspx

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Five Essentials for Overcoming Document Management Challenges

Data is every organization's most important asset. And yet, managing ever-increasing volumes of documents and their metadata remains a surprisingly complicated and thorny issue. It requires identifying and applying document descriptors, ensuring proper documentation is collected and shared, and incorporating access to boxes of forms and paper often kept in-house or off-site that organizations are required to keep for audit and compliance purposes…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming May 24, 2016
Managing Knowledge with an Increasingly Mobile and Social Workforce
The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape. But it has also changed businesses, too, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Share your solutions in the fast-changing Cloud environment.  To participate in "Best Practices in Cloud Solutions for the Enterprise", please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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