Thursday, December 22, 2011

OpenText How to Cut your Legal Costs in Half

Watch how one cellular company cut legal costs in half and took control of 12 million documents .

  Table of Contents
Breaking News David Weinberger KM In Practice
Quote of the Week
Good judgment comes from experience, and a lot of that comes from bad judgment. — Will Rogers
  Breaking News

IDOL meets TRIM for records management

Autonomy technology powers HP's V.7.2

HP has released a new version of its enterprise records management offering, which is powered by recently acquired Autonomy’s Intelligent Data Operating Layer (IDOL). HP says TRIM...

Continue Here: http://www.kmworld.com/Articles/News/News/IDOL-meets-TRIM-for-records-management-79518.aspx

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eGain unveils contact center solution for Cisco Unified CCX

eGain 10 designed for medium-sized businesses

eGain has released Cisco's Unified Contact Center Express (Unified CCX) 8.5. eGain explains its application suite fully integrates with Unified CCX and includes applications to manage customer interactions...

Continue Here: http://www.kmworld.com/Articles/News/News/eGain-unveils-contact-center-solution-for-Cisco-Unified-CCX-79570.aspx

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Structured technical documentation for aerospace and defense

SDL launches Contenta S1000D 5.0

SDL has released Version 5.0 of its structured content suite for S1000D, the XML standard for technical documentation. SDL Contenta S1000D 5.0 is engineered specifically for the aerospace and...

Continue Here: http://www.kmworld.com/Articles/News/News/Structured-technical-documentation-for-aerospace-and-defense-79488.aspx

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  David Weinberger

Letting data out of its box

I'm writing this from the audience of a conference of publishers of paper directories-yellow pages and the like. Most of them have, of course, already moved online, but they are hoping...

Continue Here: http://www.kmworld.com/Articles/Column/David-Weinberger/Letting-data-out-of-its-box-78415.aspx

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  KM In Practice

The magic of analytics

The Orlando Magic is deploying additional software from SAS in its basketball operations. Last season, the team used SAS to customize the fan experience, and now it...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-magic-of-analytics-79567.aspx

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KM for Omnichannel Customer Engagement

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones....

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming June 16, 2015
Pay-As-You-Go Cloud Services
The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

Coming June 30, 2015
Big Data
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

Coming July 28, 2015
The Impact of Mobile
It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

KMWorld White Paper Series

***Coming in September 2015***

Best Practices in Information Governance

Information is by nature non-governable.

But people are, and whether you use automation or polices or both, the way people USE information can be controlled. And there are plenty of solutions available to help you do it. If you have compliance, or regulatory or legal-risk issues—and that describes everyone—there is some answer for your information governance quandary.

This KMWorld White Paper will look for the best solutions in managing and leveraging business and organizational assets to improve performance and protect against risk. Is your company providing these solutions ?

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Jun 01, 2015 - Jun 03, 2015
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Jun 08, 2015 - Jun 11, 2015
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Jun 22, 2015 - Jun 24, 2015
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Jul 13, 2015 - Jul 14, 2015
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