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Thursday, December 22, 2011

OpenText How to Cut your Legal Costs in Half

Watch how one cellular company cut legal costs in half and took control of 12 million documents .

  Table of Contents
Breaking News David Weinberger KM In Practice
Quote of the Week
Abstract knowledge is always useful, sooner or later. — Robert A. Heinlein
  Breaking News

IDOL meets TRIM for records management

Autonomy technology powers HP's V.7.2

HP has released a new version of its enterprise records management offering, which is powered by recently acquired Autonomy’s Intelligent Data Operating Layer (IDOL). HP says TRIM...

Continue Here: http://www.kmworld.com/Articles/News/News/IDOL-meets-TRIM-for-records-management-79518.aspx

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eGain unveils contact center solution for Cisco Unified CCX

eGain 10 designed for medium-sized businesses

eGain has released Cisco's Unified Contact Center Express (Unified CCX) 8.5. eGain explains its application suite fully integrates with Unified CCX and includes applications to manage customer interactions...

Continue Here: http://www.kmworld.com/Articles/News/News/eGain-unveils-contact-center-solution-for-Cisco-Unified-CCX-79570.aspx

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Structured technical documentation for aerospace and defense

SDL launches Contenta S1000D 5.0

SDL has released Version 5.0 of its structured content suite for S1000D, the XML standard for technical documentation. SDL Contenta S1000D 5.0 is engineered specifically for the aerospace and...

Continue Here: http://www.kmworld.com/Articles/News/News/Structured-technical-documentation-for-aerospace-and-defense-79488.aspx

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  David Weinberger

Letting data out of its box

I'm writing this from the audience of a conference of publishers of paper directories-yellow pages and the like. Most of them have, of course, already moved online, but they are hoping...

Continue Here: http://www.kmworld.com/Articles/Column/David-Weinberger/Letting-data-out-of-its-box-78415.aspx

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  KM In Practice

The magic of analytics

The Orlando Magic is deploying additional software from SAS in its basketball operations. Last season, the team used SAS to customize the fan experience, and now it...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-magic-of-analytics-79567.aspx

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Cloud Solution for Information Management

Organizations are increasingly keeping their information in the cloud. The use of cloud-based drives, boxes and repositories in the average organization is multiplying. For most organizations the last few years have been a balancing act between the greater perceived security of keeping information on premise managed by servers in the organization's own server room, versus the utility of hiring a commercial service hosted using multi-tenanted software…

To read more of this Best Practices in Cloud Solutions for the Enterprise White Paper article, Click Here.

KMWorld Web Events
Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

Coming November 15, 2016
What Cloud Solutions Can Most Affect Your Enterprise
The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

Coming December 06, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2016***
Best Practices for the Mobile Workforce

WORKERS ON THE MOVE

A mobile workforce changes the game in many ways. For one, having workers absent from their desks diminishes the interaction with colleagues—the water cooler/coffee machine un-meetings—that can lead to helpful solutions and emerging insights. That kind of camaraderie should not be taken lightly.

Mobile workers also need a very different infrastructure. There needs to be a means of supporting those who work from their cars, or their homes or from the beach for that matter, that is very different from the in-place systems that have been put in place and are monitored and tested on a usual basis. There is very little in place (in most companies) to ensure that workers “in the field” have effective and secure access via their mobile devices to the same information assets they are accustomed to from their desktops.

The world will get more mobile, not less. Now is the time to address those challenges. What does your company bring to the mobile workforce arena? To participate, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in November/December 2016***
Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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