Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, October 04, 2011

The Enterprise 2.0 Conference & Expo  spans over 4 days offering 50+ sessions focused on best practices for business and technology leaders setting their strategy on social and collaborative applications.  Meet with over 40+ top vendors of collaboration technologies in the Expo Pavilion to find the right products and services for your organization.  See it all in one place and get full access to the conference, workshops, expo, networking events and keynotes covering the spectrum of Enterprise 2.0.

To learn more, click here

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

SharePoint diagnostics

Idera software upgrade

Idera has rolled out SharePoint diagnostic manager 2.6, which the company claims turns SharePoint performance data into actionable knowledge by providing real-time monitoring, performance analysis and automated alerting about...

Continue Here: http://www.kmworld.com/Articles/News/News/SharePoint-diagnostics-78014.aspx

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Data center open source search

Lucid Imagination unleashes LucidWorks 2.0

Lucid Imagination has introduced a new version of LucidWorks.

LucidWorks Platform 2.0 is built on Lucene/Solr 4 and provides an extensible platform architected for developers. Lucid Imagination says it’s the...

Continue Here: http://www.kmworld.com/Articles/News/News/Data-center-open-source-search-77982.aspx

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Free SaaS business intelligence

MicroStrategy unveils Cloud Personal

MicroStrategy reports it has introduced a public beta release of MicroStrategy Cloud Personal, a SaaS-based business intelligence offering designed to allow anyone to upload data to the MicroStrategy Cloud,...

Continue Here: http://www.kmworld.com/Articles/News/News/Free-SaaS-business-intelligence-78001.aspx

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  Inside KMWorld

Digital asset management supports a world of rich media

The DAM market has been thriving despite the economy.

Digital asset management (DAM) systems are serving a large and rapidly growing market, but also a complex and fragmented one. The market encompasses media-focused organizations such as stock photo companies, creative...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Digital-asset-management-supports-a-world-of-rich-media-77846.aspx

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  KM In Practice

Mercedes-Benz gains market insights from community Web site

TNS, a large market research and consulting company headquartered in London, has built a community website for Mercedes-Benz using Acquia Commons social business software.

Called

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Mercedes-Benz-gains-market-insights-from-community-Web-site-78013.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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