Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, September 27, 2011

Uncovering SharePoint's Past and Future Challenges

Thursday, October 6, 2011 2:00 PM - 3:00 PM EDT


First launched in 2001, SharePoint celebrates its 10th anniversary this year and in IT terms, that's approaching middle age! We thought it was about time that we look at the SharePoint journey so far — and more importantly, that we consider the approaching years ahead.  Adopted in organizations around the world, Microsoft has had one of its greatest commercial successes thus far; but it has not been without challenges.  In this webinar, we will examine some of these challenges, and consider how they specifically impact Microsoft SharePoint technology buyers. Join us for an analysis of SharePoint’s real weaknesses and strengths, along with a gaze into the crystal ball, as we consider SharePoint’s future and prospective challenges.
 

Click here to register

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
Wonder rather than doubt is the root of all knowledge.  — Abraham Joshua Heschel
  Breaking News

Pegasystems’ customer service in the cloud

New Service Case Manager capabilities

Pegasystems reports it has enhanced its Customer Service Cloud with new Service Case Manager capabilities, which are designed to centrally manage customer inquiries across all channels, geographies and other...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-customer-service-in-the-cloud-77831.aspx

Return to Contents


Attensa introduces new information delivery platform

StreamServer designed as single source for internal, external information

Attensa has unveiled StreamServer, which it describes as an enterprise information management and content delivery solution to help businesses harness relevant information and capture knowledge from inside and outside...

Continue Here: http://www.kmworld.com/Articles/News/News/Attensa-introduces-new-information-delivery-platform-77881.aspx

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  Industry Watch

Customer experience management offerings keep growing

Vision Critical introduces new platform

Vision Critical has unveiled its Customer Experience Management (CEM) platform, which it claims is designed to automate the collection and integration of data from customer surveys, CRM, transactional...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/Customer-experience-management-offerings-keep-growing-77858.aspx

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  KM In Practice

Enhancing agility to grow business

The financial services firm Oakam has selected a business process management (BPM) solution to help ensure that its processes and systems are robust and able to grow with the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-agility-to-grow-business-77901.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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