Join Us December 1-3 in Boston at the Gilbane Conference on Content, Collaboration, and Customer Experience
Tuesday, September 27, 2011

Uncovering SharePoint's Past and Future Challenges

Thursday, October 6, 2011 2:00 PM - 3:00 PM EDT

First launched in 2001, SharePoint celebrates its 10th anniversary this year and in IT terms, that's approaching middle age! We thought it was about time that we look at the SharePoint journey so far — and more importantly, that we consider the approaching years ahead.  Adopted in organizations around the world, Microsoft has had one of its greatest commercial successes thus far; but it has not been without challenges.  In this webinar, we will examine some of these challenges, and consider how they specifically impact Microsoft SharePoint technology buyers. Join us for an analysis of SharePoint’s real weaknesses and strengths, along with a gaze into the crystal ball, as we consider SharePoint’s future and prospective challenges.

Click here to register

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
No sooner does man discover intelligence than he tries to involve it in his own stupidity. — Jacques Yves Cousteau
  Breaking News

Pegasystems’ customer service in the cloud

New Service Case Manager capabilities

Pegasystems reports it has enhanced its Customer Service Cloud with new Service Case Manager capabilities, which are designed to centrally manage customer inquiries across all channels, geographies and other...

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Attensa introduces new information delivery platform

StreamServer designed as single source for internal, external information

Attensa has unveiled StreamServer, which it describes as an enterprise information management and content delivery solution to help businesses harness relevant information and capture knowledge from inside and outside...

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  Industry Watch

Customer experience management offerings keep growing

Vision Critical introduces new platform

Vision Critical has unveiled its Customer Experience Management (CEM) platform, which it claims is designed to automate the collection and integration of data from customer surveys, CRM, transactional...

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  KM In Practice

Enhancing agility to grow business

The financial services firm Oakam has selected a business process management (BPM) solution to help ensure that its processes and systems are robust and able to grow with the...

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Using a Search-First Migration Strategy to SharePoint 2013

SharePoint 2013 includes many major improvements over previous versions, and upgrading to it can provide significant business value. There are end user-oriented improvements that lead to increased productivity and adoption, architectural and platform enhancements that improve operations and governance, and significant new workload capabilities across BI, Web content management, publishing and more. Better search has consistently been a top request of SharePoint 2010 users and has been a major focus for Microsoft . . . .

To read more of this  Best Practices in Enhancing SharePoint White Paper article, Click Here.

KMWorld Web Events
Coming December 01, 2015
3 ways to optimize search to create the best online self-serve customer support experience
Join David Kay, Principal of David Kay & Associates, and Ben Lack, Senior Director of Marketing and Business Development for Swiftype, to learn more about the business case for a self-service customer experience and get tips for how to implement a search experience that helps the customer find the content they're looking for, fast, and the first time.

Coming December 08, 2015
Challenges, Rules, and Tips for E-Discovery
One of the most expensive, and information-intensive, processes in business today. And in 2016, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in February 2016***
Best Practices for E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:

Kathy Rogals


***Coming in February 2016***
Best Practices in Digital Asset & Video Management

The emergence of “rich media” and its inevitable impact on business is just beginning. But it’s real--early adopter companies are already taking cues from the media and entertainment industries and are finding the great potential for value locked within their marketing videos, PowerPoint presentations, and training courses.

Will the entire world come to rely on digital assets? Probably not. But where it matters, it matters a lot. And those are the people clamoring right now for the best solution to their digital asset management (DAM) challenges. They want to solve matters surrounding cloud storage, how assets are retrieved, how assets are shared and features for brand management.

This is the time to seek them out and tell your story.

Be part of the next KMWorld White Paper, "Best Practices in Digital & Video Management," and tell the marketplace how YOU can help. For details on including your article, please contact: 

Kathy Rogals

Knowledge Management [November/December 2015]

Mobile Workforce [November/December 2015]

Collaboration Solutions [October 2015]

Information Governance [September 2015]

KM for Customer Experience [July/August 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
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Dec 01, 2015 - Dec 03, 2015

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