Tuesday, September 27, 2011

Uncovering SharePoint's Past and Future Challenges

Thursday, October 6, 2011 2:00 PM - 3:00 PM EDT


First launched in 2001, SharePoint celebrates its 10th anniversary this year and in IT terms, that's approaching middle age! We thought it was about time that we look at the SharePoint journey so far — and more importantly, that we consider the approaching years ahead.  Adopted in organizations around the world, Microsoft has had one of its greatest commercial successes thus far; but it has not been without challenges.  In this webinar, we will examine some of these challenges, and consider how they specifically impact Microsoft SharePoint technology buyers. Join us for an analysis of SharePoint’s real weaknesses and strengths, along with a gaze into the crystal ball, as we consider SharePoint’s future and prospective challenges.
 

Click here to register

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
Real knowledge is to know the extent of one's ignorance. — Confucius
  Breaking News

Pegasystems’ customer service in the cloud

New Service Case Manager capabilities

Pegasystems reports it has enhanced its Customer Service Cloud with new Service Case Manager capabilities, which are designed to centrally manage customer inquiries across all channels, geographies and other...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-customer-service-in-the-cloud-77831.aspx

Return to Contents


Attensa introduces new information delivery platform

StreamServer designed as single source for internal, external information

Attensa has unveiled StreamServer, which it describes as an enterprise information management and content delivery solution to help businesses harness relevant information and capture knowledge from inside and outside...

Continue Here: http://www.kmworld.com/Articles/News/News/Attensa-introduces-new-information-delivery-platform-77881.aspx

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  Industry Watch

Customer experience management offerings keep growing

Vision Critical introduces new platform

Vision Critical has unveiled its Customer Experience Management (CEM) platform, which it claims is designed to automate the collection and integration of data from customer surveys, CRM, transactional...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/Customer-experience-management-offerings-keep-growing-77858.aspx

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  KM In Practice

Enhancing agility to grow business

The financial services firm Oakam has selected a business process management (BPM) solution to help ensure that its processes and systems are robust and able to grow with the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-agility-to-grow-business-77901.aspx

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Three Prerequisites to Addressing Change

Why is change often so tough? We become tied to what we know. We turn our actions into habit. We become comfortable with how things get accomplished. And, it is when this "how" broadly becomes comfortable, that we—as people, as leaders, as technologists, as workers—are at risk of becoming stagnant; our organizations at risk of becoming irrelevant. Especially now in the era that Gartner has aptly coined "Big Change," we have to be open to new ideas, new technologies, new ways of conducting business . . . .

To read more of this Best Practices in BPM and Case Management White Paper article, Click Here.

KMWorld Web Events
Coming July 28, 2015
From Big Data to Total Data Let the Migration Begin
The challenge for today's enterprise is not only just big data, it's adopting a "total data" landscape. We'll be explaining this in our next KMWorld Webcast on Tuesday July 28, 2015. We'll look at integrating various database platforms into consistent models, including Hadoop and MongoDB, and include industry best practices.

Coming August 25, 2015
Content Analysis
Following on the big data issue, determining what content contains is a critical skill for 2015 information managers. Text analytics is the new frontier for just about everybody in this business. The ability to analyze, examine, cull out the crap and discover the gems is the new effort at work in the document management business. Let us know where you are in delivering that promise.

Coming September 22, 2015
Content Management
Content management still plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming October 20, 2015
Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer. But how are you doing at that? Most companies would say "OK." But "OK" is not good enough. Customers matter most. Make sure of that.

KMWorld White Paper Series

***Coming in October 2015***

Best Practices in WEB CONTENT MANAGEMENT

MASTER YOUR WEBSITE
Take Control of Content

Web content management has two major components: 1. What you put on your website; and 2. How you put it there. Web content needs to be succinct, descriptive and accurate. None of those things is easy.

That’s where Web content management tools come into play. By guiding the user through the practice of writing (also called authoring), collaborating, administering (also called following the rules), web content management tools can help every employee, however skilled, to do it right and according to accepted policies.

To what degree are you prepared to manage the fine details involved with Web publishing. Everyone in your company, from marketing to sales to administration has a stake in it. Are you doing right by your site? Find out how in the next KMWorld White Paper, “Best Practices in Web Content Management.”

To participate, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

KM for Customer Experience [July/August 2015]

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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