Tuesday, September 27, 2011

Uncovering SharePoint's Past and Future Challenges

Thursday, October 6, 2011 2:00 PM - 3:00 PM EDT


First launched in 2001, SharePoint celebrates its 10th anniversary this year and in IT terms, that's approaching middle age! We thought it was about time that we look at the SharePoint journey so far — and more importantly, that we consider the approaching years ahead.  Adopted in organizations around the world, Microsoft has had one of its greatest commercial successes thus far; but it has not been without challenges.  In this webinar, we will examine some of these challenges, and consider how they specifically impact Microsoft SharePoint technology buyers. Join us for an analysis of SharePoint’s real weaknesses and strengths, along with a gaze into the crystal ball, as we consider SharePoint’s future and prospective challenges.
 

Click here to register

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
People in their handlings of affairs often fail when they are about to succeed. If one remains as careful at the end as he was at the beginning, there will be no failure. — Lao Tzu
  Breaking News

Pegasystems’ customer service in the cloud

New Service Case Manager capabilities

Pegasystems reports it has enhanced its Customer Service Cloud with new Service Case Manager capabilities, which are designed to centrally manage customer inquiries across all channels, geographies and other...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-customer-service-in-the-cloud-77831.aspx

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Attensa introduces new information delivery platform

StreamServer designed as single source for internal, external information

Attensa has unveiled StreamServer, which it describes as an enterprise information management and content delivery solution to help businesses harness relevant information and capture knowledge from inside and outside...

Continue Here: http://www.kmworld.com/Articles/News/News/Attensa-introduces-new-information-delivery-platform-77881.aspx

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  Industry Watch

Customer experience management offerings keep growing

Vision Critical introduces new platform

Vision Critical has unveiled its Customer Experience Management (CEM) platform, which it claims is designed to automate the collection and integration of data from customer surveys, CRM, transactional...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/Customer-experience-management-offerings-keep-growing-77858.aspx

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  KM In Practice

Enhancing agility to grow business

The financial services firm Oakam has selected a business process management (BPM) solution to help ensure that its processes and systems are robust and able to grow with the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-agility-to-grow-business-77901.aspx

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A Positive Experience at Every Touch Point

So every CIO is supposed to have a social strategy because social is taking over the universe. It's the preferred way people communicate at work or at the office.

While we may still be waiting for flying cars and calorie-free ice cream, the future may be closer than you think when it comes to knowledge management. Here are five progressive ideas you can implement now to start building the knowledgebase of the future: 1. A search engine that knows what you are thinking. One of the most frustrating aspects of using a knowledge management tool is finding the answer you're looking for. Precious seconds are wasted trying different search queries and navigating complex hierarchies. But what if you didn't have to search at all? One of the most important advances in customer service knowledge management is the incorporation of customer context. . . .

Read more of the Best Practices in Knowledge Management White Paper. Click here .

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Enterprise Content Management [April 2014]

Analytics for Big Data [March 2014]

Increasing User Engagement in KM Initiatives [March 2014]

Meet the Leaders in Enterprise Content Management [January 2014]

E-Discovery [February 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


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