Tuesday, April 05, 2011

Sponsored by: KMWorld Roundtable

Coming April 12, 2011
Perfecting the Multi-Channel Web Experience

In this special one-hour "roundtable" Web event, you will learn the five challenges of a multi-channel world; how WCM can optimize multi-channel engagements; how to reuse and repurpose content for effective multi-channel publishing, about creating value from a truly integrated multi-channel engagement, key ways to reach today's blended-channel customer, and how to integrate social media with a content management platform for a rich end-user experience.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Experience without theory is blind, but theory without experience is mere intellectual play. — Immanuel Kant
  Breaking News

Marketing power meets the cloud

IBM unveils Coremetrics Social

 IBM reports it has expanded its business analytics capabilities by enabling organizations to develop faster, more precise social media marketing programs that support their brand's total online presence through...

Continue Here: http://www.kmworld.com/Articles/News/News/Marketing-power-meets-the-cloud-74727.aspx

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Salesforce.com to buy Radian6

Adds social media monitoring

Salesforce.com has entered into a definitive agreement to acquire Radian6 for approximately $276 million in cash and $50 million in stock, net of cash acquired.

Radian6’s products include...

Continue Here: http://www.kmworld.com/Articles/News/News/Salesforce.com-to-buy-Radian6-74726.aspx

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SaaS legal spend management

Bottomline Technologies acquires Allegient

Bottomline Technologies, a provider of collaborative payment, invoice and document automation software, has agreed to acquire Allegient Systems, which offers solutions for legal e-billing, bill review and...

Continue Here: http://www.kmworld.com/Articles/News/News/SaaS-legal-spend-management-74725.aspx

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  Inside KMWorld

How do you know if it’s time for a new CMS?

The decision whether to replace your Web content management system should involve both business and technical considerations...

Let’s say you’re fed up with your current Web content management platform. Many customers are. So you’re thinking, “There must be 50 ways to leave my vendor.” And you’re right—there are.

But...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/How-do-you-know-if-its-time-for-a-new-CMS-68162.aspx

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  KM In Practice

A more economical ECM solution for MDOT

The Mississippi Department of Transportation has replaced its legacy enterprise content management (ECM) system with a Microsoft SharePoint 2010 solution. The department made the decision to cut the cost...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/A-more-economical-ECM-solution-for-MDOT-74724.aspx

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Three Tips for Measuring Voice in the Sea of Big Data

Big data is a hot topic in business IT today. But while the term is ubiquitous in today's business and IT publications, it has proved difficult for many companies to understand what big data actually means for them. Individual companies are working to understand what big data sources will be valuable to them, and what the nature of that value is. They are struggling to fully understand what big data sources they already have, what additional sources they need, and how to realize the value of the data in each source.

At the heart of these efforts is the realization that their businesses cannot remain competitive without soliciting and incorporating feedback from all customer sources.

Read more of the Best Practices in Analytics for Big Data White Paper. Click here .

KMWorld Web Events
Coming September 16, 2014
Create a Process-Driven Digital Enterprise
Please join us for an exclusive and free webinar designed specifically for professionals tasked with transforming the business into a digital enterprise. During this one hour webinar, learn about major process pain points in organisations and what you can do about it; benefits from structured processes with agility for ad-hoc collaboration; how you can model, automate, manage, and monitor processes on one platform; and ways to identify the right resources, tools, and areas to maximize return.

KMWorld White Paper Series
***Coming in November/December 2014***
 
Best Practices in Knowledge Management

KNOW THIS:  KNOWLEDGE IS ELUSIVE
 
Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.
 
Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.
 
But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.
 
The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord Convention Center, National Harbor, Maryland
Sep 03, 2014 - Sep 05, 2014
Gaylord Palms Resort and Convention Center, Kissimmee, FL
Sep 08, 2014 - Sep 10, 2014
Walt Disney World Dolphin, Walt Disney World Swan, and Disney's Yacht and Beach Club Resorts and Disney's Boardwalk, Orlando, FL
Oct 05, 2014 - Oct 09, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014

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