Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, February 17, 2011

Get the Real Story on SharePoint

The SharePoint Strategy Summit won't feature technical how-to or glowing white papers. Instead, you'll get practical advice on how to steer your enterprise in some of the most important information-management decisions it will face over the next several years.

Register now.

  Table of Contents
Breaking News Inside KMWorld
  • Know your role!
    In a content-dominated world, content and collaboration have morphed into a critical strategic function in your organization.
KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Personalized business analytics from Coveo

Enterprise Search Platform 6.5

Coveo has released Version 6.5 of its enterprise search platform, which includes real-time, personalized and interactive business analytics and dashboards. New, configurable dashboard widgets provide users with immediate access...

Continue Here: http://www.kmworld.com/Articles/News/News/Personalized-business-analytics-from-Coveo-73847.aspx

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Social content management from Alfresco

Releases Enterprise 3.4

Alfresco has released Version 3.4 of its enterprise content management system. The latest iteration has been designed for developers and companies to build applications where enterprise content is "social-ready"...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-content-management-from-Alfresco-73846.aspx

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Autonomy gets legal in the cloud

Comprehensive information management platform

Autonomy has launched a full information management platform for the legal industry. Leveraging its private cloud, the new offering combines WorkSite, Records Manager, Universal Search, Process Automation and ConflictsManager...

Continue Here: http://www.kmworld.com/Articles/News/News/Autonomy-gets-legal-in-the-cloud-73845.aspx

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  Inside KMWorld

Know your role!

In a content-dominated world, content and collaboration have morphed into a critical strategic function in your organization.

Given the rapid growth of digital information, emerging tools for communication and collaboration, and the increased strategic importance of the Web and mobile as a channel for engaging with customers, you...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Know--your-role!-70848.aspx

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  KM In Practice

BI helps Helzberg Diamonds cut a competitive edge

A fine jewelry retailer has implemented a business intelligence (BI) solution to analyze point-of-sale and other operational information. Helzberg Diamonds has chosen the WebFOCUS BI platform from

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BI-helps-Helzberg-Diamonds-cut-a-competitive-edge-73844.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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