Thursday, January 13, 2011
Sponsored by: Enterprise Search Summit

Enterprise Search Summit

"Work smarter, not harder."


We've all heard the old adage and the good news is that search tools can help make that lofty goal a reality. Enterprise Search Summit 2011, held May 10-11 at the Hilton New York, will focus on Intelligent Search. We'll bring together the best and brightest minds in the industry to help attendees learn how to make the most of their content and knowledge assets and empower employees through the effective use of search tools and techniques.

Learn more about the premiere event in enterprise search!
  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Good judgment comes from experience, and a lot of that comes from bad judgment. — Will Rogers
  Breaking News

Toward semantic WCM

Drupal releases Version 7

Open source Web content management developer Drupal has announced the general availability of Version 7 of its namesake platform. A significant element of Drupal 7 is deployment of

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-semantic-WCM-73217.aspx

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Real-time BI

Symtrax releases StarQuery 3.3

Symtrax has unveiled StarQuery 3.3, which adds multidimensional navigation for users to launch a thorough analysis of real-time data in Excel or Open Office Calc. Symtrax describes StarQuery as a...

Continue Here: http://www.kmworld.com/Articles/News/News/Real-time-BI-73216.aspx

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Pegasystems CRM in the cloud

No infrastructure lock-in

Pegasystems has released Pega Cloud for CRM, which has been designed to allow customer service organizations to use Pegasystems’ intent-driven, multichannel contact center solution in a hosted environment. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-CRM-in-the-cloud-73215.aspx

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  Inside KMWorld

Cloud computing: It can work for you

Few technology areas are showing the kind of dynamic growth evidenced in cloud computing. Gartner predicts that worldwide revenue for cloud services will increase more than 16 percent this...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cloud-computing-It-can-work-for-you-72954.aspx

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  KM In Practice

Business analytics software helps zoo increase revenue and visits

The Cincinnati Zoo expects a $350,000 jump in revenue the first year and an additional 50,000 new visits through its use of business analytics from IBM.

The zoo...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Business-analytics-software-helps-zoo-increase-revenue-and-visits-73214.aspx

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KM for Omnichannel Customer Engagement

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones....

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming June 16, 2015
Pay-As-You-Go Cloud Services
The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

Coming June 30, 2015
Big Data
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

Coming July 28, 2015
The Impact of Mobile
It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

KMWorld White Paper Series

***Coming in September 2015***

Best Practices in Information Governance

Information is by nature non-governable.

But people are, and whether you use automation or polices or both, the way people USE information can be controlled. And there are plenty of solutions available to help you do it. If you have compliance, or regulatory or legal-risk issues—and that describes everyone—there is some answer for your information governance quandary.

This KMWorld White Paper will look for the best solutions in managing and leveraging business and organizational assets to improve performance and protect against risk. Is your company providing these solutions ?

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord Texan, Grapevine, TX (Dallas area)
Jun 01, 2015 - Jun 03, 2015
Gaylord National, National Harbor, MD
Jun 08, 2015 - Jun 11, 2015
Arlington, VA
Jun 22, 2015 - Jun 24, 2015
Hyatt Regency, San Francisco, CA
Jul 13, 2015 - Jul 14, 2015
Sonesta Hotel, Philadelphia, PA
Aug 12, 2015 - Aug 13, 2015

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