Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, January 13, 2011
Sponsored by: Enterprise Search Summit

Enterprise Search Summit

"Work smarter, not harder."


We've all heard the old adage and the good news is that search tools can help make that lofty goal a reality. Enterprise Search Summit 2011, held May 10-11 at the Hilton New York, will focus on Intelligent Search. We'll bring together the best and brightest minds in the industry to help attendees learn how to make the most of their content and knowledge assets and empower employees through the effective use of search tools and techniques.

Learn more about the premiere event in enterprise search!
  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Toward semantic WCM

Drupal releases Version 7

Open source Web content management developer Drupal has announced the general availability of Version 7 of its namesake platform. A significant element of Drupal 7 is deployment of

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-semantic-WCM-73217.aspx

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Real-time BI

Symtrax releases StarQuery 3.3

Symtrax has unveiled StarQuery 3.3, which adds multidimensional navigation for users to launch a thorough analysis of real-time data in Excel or Open Office Calc. Symtrax describes StarQuery as a...

Continue Here: http://www.kmworld.com/Articles/News/News/Real-time-BI-73216.aspx

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Pegasystems CRM in the cloud

No infrastructure lock-in

Pegasystems has released Pega Cloud for CRM, which has been designed to allow customer service organizations to use Pegasystems’ intent-driven, multichannel contact center solution in a hosted environment. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-CRM-in-the-cloud-73215.aspx

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  Inside KMWorld

Cloud computing: It can work for you

Few technology areas are showing the kind of dynamic growth evidenced in cloud computing. Gartner predicts that worldwide revenue for cloud services will increase more than 16 percent this...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cloud-computing-It-can-work-for-you-72954.aspx

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  KM In Practice

Business analytics software helps zoo increase revenue and visits

The Cincinnati Zoo expects a $350,000 jump in revenue the first year and an additional 50,000 new visits through its use of business analytics from IBM.

The zoo...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Business-analytics-software-helps-zoo-increase-revenue-and-visits-73214.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Aug 08, 2016 - Aug 09, 2016
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Aug 15, 2016 - Aug 17, 2016
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Aug 24, 2016 - Aug 24, 2016
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Sep 19, 2016 - Sep 21, 2016
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Sep 21, 2016 - Sep 22, 2016