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Harvesting and Leveraging Social Knowledge in the Customer Contact Center

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Any product that needs a manual to work is broken. — Elon Musk
  Breaking News

From transaction to content

Open Text expands solutions for Oracle

Open Text has expanded its portfolio of ECM solutions for Oracle Applications with the introduction of new content access and accounts payable solutions. The offerings enable enterprises...

Continue Here: http://www.kmworld.com/Articles/News/News/From-transaction-to-content-60062.aspx

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Text analytics made simpler

TEMIS announces new content collection module

TEMIS has unveiled Luxid Content Pipeline, a new content collection module integrated within the latest version of its flagship content discovery solution, Luxid 5.1.

Luxid Content Pipeline is a component...

Continue Here: http://www.kmworld.com/Articles/News/News/Text-analytics-made-simpler-60061.aspx

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Web site ready social media

Platformic introduces complete, integrated platform

Platformic has developed a social media creation environment that enables companies to build highly customizable, complex communities to attract and retain Web site visitors and maximize brand interaction. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-site-ready-social-media-60060.aspx

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  KM In Practice

SavingStreet consolidates on iAPPS

SavingStreet, which helps connect homebuyers with moving services, has launched its platform on a software-as-a-service (SaaS) solution from Bridgeline Software. SavingStreet is using Bridgeline’s iAPPS Product Suite,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SavingStreet-consolidates-on-iAPPS-60059.aspx

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Don’t Enhance SharePoint -- Transform It Through Metadata

—SharePoint has matured over the past 13 years. What has changed? Enterprises are still affected by a volatile economy, burgeoning regulatory requirements and the overall challenge to do more with less. This is also evident in organizations' use of SharePoint. Results from a Concept Searching survey found SharePoint is no longer relegated to just a departmental solution or a collaboration platform. Enterprises today face very serious challenges in compliance, potential data breaches and the spiraling costs and frequency of eDiscovery and litigation support. . . .

Read more of the Best Practices in Enhancing SharePoint White Paper. Click here .

KMWorld White Paper Series
***Coming in March 2015***
 
Best Practices in Analytics for Big Data

GETTING THE "BIG" OUT OF DATA

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video, even, to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace.

Be part of the next KMWorld White Paper, "Best Practices in Analytics for Big Data." Find out what the big deal is. For details on including your article, please contact:

 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

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