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Tuesday, December 08, 2009
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Web Event Coming December 15, 2009
Harvesting and Leveraging Social Knowledge in the Customer Contact Center

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I never could have done what I have done without the habits of punctuality, order and diligence, without the determination to concentrate myself on one subject at a time. — Charles Dickens
  Breaking News

From transaction to content

Open Text expands solutions for Oracle

Open Text has expanded its portfolio of ECM solutions for Oracle Applications with the introduction of new content access and accounts payable solutions. The offerings enable enterprises...

Continue Here: http://www.kmworld.com/Articles/News/News/From-transaction-to-content-60062.aspx

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Text analytics made simpler

TEMIS announces new content collection module

TEMIS has unveiled Luxid Content Pipeline, a new content collection module integrated within the latest version of its flagship content discovery solution, Luxid 5.1.

Luxid Content Pipeline is a component...

Continue Here: http://www.kmworld.com/Articles/News/News/Text-analytics-made-simpler-60061.aspx

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Web site ready social media

Platformic introduces complete, integrated platform

Platformic has developed a social media creation environment that enables companies to build highly customizable, complex communities to attract and retain Web site visitors and maximize brand interaction. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-site-ready-social-media-60060.aspx

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  KM In Practice

SavingStreet consolidates on iAPPS

SavingStreet, which helps connect homebuyers with moving services, has launched its platform on a software-as-a-service (SaaS) solution from Bridgeline Software. SavingStreet is using Bridgeline’s iAPPS Product Suite,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SavingStreet-consolidates-on-iAPPS-60059.aspx

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Five Trends in Enterprise Video

Video is becoming a preferred vehicle through which enterprises communicate to their employees, partners, prospects, customers and more. In fact, according to Cisco, the sum of all forms of video will exceed 86% of global consumer traffic by 2016. And according to Gartner, the amount of video in the enterprise is increasing at rates varying from 50% to 200%, annually . . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in January 2015***
 
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.” 

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.” And you can do that by contacting:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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