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Tuesday, December 08, 2009
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Web Event Coming December 15, 2009
Harvesting and Leveraging Social Knowledge in the Customer Contact Center

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown.  — Saadi
  Breaking News

From transaction to content

Open Text expands solutions for Oracle

Open Text has expanded its portfolio of ECM solutions for Oracle Applications with the introduction of new content access and accounts payable solutions. The offerings enable enterprises...

Continue Here: http://www.kmworld.com/Articles/News/News/From-transaction-to-content-60062.aspx

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Text analytics made simpler

TEMIS announces new content collection module

TEMIS has unveiled Luxid Content Pipeline, a new content collection module integrated within the latest version of its flagship content discovery solution, Luxid 5.1.

Luxid Content Pipeline is a component...

Continue Here: http://www.kmworld.com/Articles/News/News/Text-analytics-made-simpler-60061.aspx

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Web site ready social media

Platformic introduces complete, integrated platform

Platformic has developed a social media creation environment that enables companies to build highly customizable, complex communities to attract and retain Web site visitors and maximize brand interaction. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-site-ready-social-media-60060.aspx

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  KM In Practice

SavingStreet consolidates on iAPPS

SavingStreet, which helps connect homebuyers with moving services, has launched its platform on a software-as-a-service (SaaS) solution from Bridgeline Software. SavingStreet is using Bridgeline’s iAPPS Product Suite,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SavingStreet-consolidates-on-iAPPS-60059.aspx

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Cognitive Search Brings the Power of AI to Enterprise Search

Forrester, one of the leading analyst firms, defines Cognitive Search in a recent report as: The new generation of enterprise search that employs AI technologies such as natural language processing and machine learning to ingest, understand, organize, and query digital content from multiple data sources…

To read more of this Best Practices in Cognitive Search White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Aug 09, 2017 - Aug 10, 2017
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Aug 21, 2017 - Aug 24, 2017
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Sep 06, 2017 - Sep 06, 2017
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Sep 12, 2017 - Sep 14, 2017
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