Just Published - Designing a Successful KM Strategy: A Guide for the Knowledge Management Professional
Thursday, October 22, 2009
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What happens with customers, stays with customers. Every interaction with your customer becomes part of a total experience that either helps build or destroy your brand.

Learn how "smart CRM" - an intelligent integration of CRM and knowledge management can help deliver the right answers to your customers every time.

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  Table of Contents
Breaking News KM In Practice
Quote of the Week
If you don't speak out now when it matters, when would it matter for you to speak out? — Jim Hightower
  Breaking News

Upping the ante with iAPPS

Bridgeline Software introduces V. 2.8

Bridgeline Software has released iAPPS V. 2.8, which includes a series of improvements principally focused on enhancing the search engine optimization (SEO) and social networking capabilities of iAPPS Content...

Continue Here: http://www.kmworld.com/Articles/News/News/Upping-the-ante-with-iAPPS-57560.aspx

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SharePoint in the cloud

SpringCM debuts 2010 connector

SpringCM has released the newest version of its Cloud Connector for SharePoint. With SpringCM’s Cloud-based ECM Platform, the SpringCM Cloud Connector for SharePoint enables organizations to extend and enhance...

Continue Here: http://www.kmworld.com/Articles/News/News/SharePoint-in-the-cloud-57559.aspx

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Nstein and Endeca partner

Brings text mining to Endeca's IAP

Nstein has joined the Endeca Extend partner program to help customers quickly and easily integrate its text mining capabilities directly into the Endeca Information Access Platform (IAP)....

Continue Here: http://www.kmworld.com/Articles/News/News/Nstein-and-Endeca-partner-57558.aspx

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  KM In Practice

Single portal to self-help

The University of Manchester will use a knowledge management solution to automate self-service and support initiatives for more than 36,000 students and 11,500 faculty members.

The Unified Knowledge Suite from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Single-portal-to-self-help-57557.aspx

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Information Governance for Cloud Storage Systems and Platforms

The adoption of cloud technology has rapidly increased throughout the enterprise in the last two years. Forrester predicts that the market for cloud computing will grow from $41 billion to $241 billion by 2020. The range of benefits offered by using cloud services and the maturity of cloud vendors is driving adoption at the global level. More and more companies are using cloud technologies and managed services to accelerate business initiatives. . . . .

Read more of the Best Practices in Cloud Computing White Paper. Click here .

KMWorld Web Events
Coming March 24, 2015
Big Data, Bad Data, Good Data: the Link Between Information Governance and Big Data Outcomes
Good information governance practices and solutions help ensure the success of big data initiatives by enabling enterprises to discover, classify, and manage information according to its business value and triage "good data" - relevant, current, and trustworthy business information, from "bad data" - out-of-date, obsolete, or low-value information. Learn How to Strike the Big Data vs. Good Data Balance! Join IBM with special guest Melissa Webster, Analyst and Program Vice President for Content and Digital Media Strategies with IDC for this web event.

KMWorld White Paper Series
***Coming in May 2015***
 
Best Practices in ENTERPRISE SEARCH AND INFORMATION ACCESS

FINDING FINDABILITY
 
For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on.
 
Now, the smartest minds are focused on "finding." That's the ultimate goal--finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants.
 
That's why the next KMWorld White Paper is focused on "finding" the right answer at the right time. It's called "Best Practices in Intelligent Search and Information Access." If you think you play a role in this great task, then get involved with your story and position in this market
, please contact:

 
Kathy Rogals
561-483-5190

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

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