Register Now for our Webinar - ECM: To the Cloud and Beyond
Thursday, October 22, 2009
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What happens with customers, stays with customers. Every interaction with your customer becomes part of a total experience that either helps build or destroy your brand.

Learn how "smart CRM" - an intelligent integration of CRM and knowledge management can help deliver the right answers to your customers every time.

Click here to learn more.

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Intelligence is the ability to adapt to change. — Stephen Hawking
  Breaking News

Upping the ante with iAPPS

Bridgeline Software introduces V. 2.8

Bridgeline Software has released iAPPS V. 2.8, which includes a series of improvements principally focused on enhancing the search engine optimization (SEO) and social networking capabilities of iAPPS Content...

Continue Here: http://www.kmworld.com/Articles/News/News/Upping-the-ante-with-iAPPS-57560.aspx

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SharePoint in the cloud

SpringCM debuts 2010 connector

SpringCM has released the newest version of its Cloud Connector for SharePoint. With SpringCM’s Cloud-based ECM Platform, the SpringCM Cloud Connector for SharePoint enables organizations to extend and enhance...

Continue Here: http://www.kmworld.com/Articles/News/News/SharePoint-in-the-cloud-57559.aspx

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Nstein and Endeca partner

Brings text mining to Endeca's IAP

Nstein has joined the Endeca Extend partner program to help customers quickly and easily integrate its text mining capabilities directly into the Endeca Information Access Platform (IAP)....

Continue Here: http://www.kmworld.com/Articles/News/News/Nstein-and-Endeca-partner-57558.aspx

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  KM In Practice

Single portal to self-help

The University of Manchester will use a knowledge management solution to automate self-service and support initiatives for more than 36,000 students and 11,500 faculty members.

The Unified Knowledge Suite from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Single-portal-to-self-help-57557.aspx

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Augmented Intelligence in a New Era of Search

One of the few things that the tech industry agrees with is that humans create a lot of data. By extension today we can also agree that we are creating more of it—in more ways—and to more media than yesterday. This trend will continue inexorably. The value of information to the user at any point in time is something that should be reflected upon. In the age of big data, how do users sort through all the clutter to extract information that feels intuitive, personaland intelligent?. . . .

Read more of the Best Practices in Intelligent Search and Information Access White Paper. Click here .

KMWorld Web Events
Coming December 02, 2014
ECM: To the Cloud and Beyond
Whether driven by the requirement to respond with agility to business and end-user demands, a goal of igniting the enterprise with innovation, or simply by how the cloud is where business is increasingly conducted, we are on the path to an IT transformation. We'll explore the freshly awakening ECM movement in this week's KMWorld interactive webinar event.

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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