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Thursday, October 22, 2009
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What happens with customers, stays with customers. Every interaction with your customer becomes part of a total experience that either helps build or destroy your brand.

Learn how "smart CRM" - an intelligent integration of CRM and knowledge management can help deliver the right answers to your customers every time.

Click here to learn more.

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
There is much pleasure to be gained from useless knowledge. — Bertrand Russell
  Breaking News

Upping the ante with iAPPS

Bridgeline Software introduces V. 2.8

Bridgeline Software has released iAPPS V. 2.8, which includes a series of improvements principally focused on enhancing the search engine optimization (SEO) and social networking capabilities of iAPPS Content...

Continue Here: http://www.kmworld.com/Articles/News/News/Upping-the-ante-with-iAPPS-57560.aspx

Return to Contents


SharePoint in the cloud

SpringCM debuts 2010 connector

SpringCM has released the newest version of its Cloud Connector for SharePoint. With SpringCM’s Cloud-based ECM Platform, the SpringCM Cloud Connector for SharePoint enables organizations to extend and enhance...

Continue Here: http://www.kmworld.com/Articles/News/News/SharePoint-in-the-cloud-57559.aspx

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Nstein and Endeca partner

Brings text mining to Endeca's IAP

Nstein has joined the Endeca Extend partner program to help customers quickly and easily integrate its text mining capabilities directly into the Endeca Information Access Platform (IAP)....

Continue Here: http://www.kmworld.com/Articles/News/News/Nstein-and-Endeca-partner-57558.aspx

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  KM In Practice

Single portal to self-help

The University of Manchester will use a knowledge management solution to automate self-service and support initiatives for more than 36,000 students and 11,500 faculty members.

The Unified Knowledge Suite from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Single-portal-to-self-help-57557.aspx

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A Case for Sherlock: Artificial Intelligence?

Sir Arthur Conan Doyle's 1886 fictional "consulting detective," Sherlock Holmes, was a great mind renowned for his highly advanced powers of observation and reasoning. He was often assisted by Dr. Watson, who was unfailingly loyal, if noticeably less bright. At the end of each thrilling tale starring the duo, the anxious reader would hear Sherlock announce that he had solved the latest mind-bending riddle…

To read more of this Best Practices in Cognitive Search White Paper article, Click Here.

KMWorld Web Events
Coming August 29, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

Cloud Computing for the Enterprise [July/August 2017]

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Sep 06, 2017 - Sep 06, 2017
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Sep 12, 2017 - Sep 14, 2017
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Oct 15, 2017 - Oct 17, 2017
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Nov 06, 2017 - Nov 09, 2017

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