Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, October 15, 2009
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Sponsored by: EMC

15-Minute Guide to SharePoint with Intelligent Capture

Got content? SharePoint and an intelligent document capture solution work together to seamlessly deliver content into SharePoint. This paper explains why a combined approach is important, explores a conceptual framework, touches on vertical applications, and discusses benefits and deployment options

Click here to learn more.

  Table of Contents
Breaking News
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Simplifying App Development

LiveCycle Enterprise Suite 2

Adobe Systems has debuted Enterprise Suite 2 (ES2), which the company describes as a major software release enabling businesses and governments to build applications that interact with customers and...

Continue Here: http://www.kmworld.com/Articles/News/News/Simplifying-App-Development-56656.aspx

Return to Contents


Bridgeline’s iAPPS Rapid Site Quick

Low-cost deployment of Web sites, intranets and portals

Bridgeline Software, a developer of SaaS-based Web application management software, has unveiled a new offering to its suite of Web solutions. iAPPS Rapid Site is said to enable organizations...

Continue Here: http://www.kmworld.com/Articles/News/News/Bridgelines-iAPPS-Rapid-Site-Quick-56655.aspx

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Quicker, better answers

Inquira's iConnect for Siebel Contact Center

Inquira has released iConnect for Siebel Contact Center, an enterprise knowledge solution that integrates with Oracle Siebel Contact Center desktop. iConnect for Siebel Contact Center offers service...

Continue Here: http://www.kmworld.com/Articles/News/News/Quicker-better-answers-56654.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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