Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, August 06, 2009

Sponsored by the KMWorld 2009 Conference & Expo

KMWorld Conference - register now!


KMWorld 2009 is a must-attend event for those concerned with improving their organization’s bottom line, business processes, and productivity, as well as streamlining operations and accelerating development and innovation in their evolving enterprises.

Co-located with Enterprise Search Summit West and Taxonomy Boot Camp, KMWorld 2009 provides attendees with all the essential pieces of the information engine that powers today’s effective enterprise— including knowledge creation, publishing, sharing, finding, mining, reuse, and more. Well implemented and managed, these work together to enable business problem-solving, innovation, and achievement.

Register now for your conference sessions badge or free expo pass!

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Governance in the cloud

CA and Acxiom partner

CA and Acxiom have formed an alliance to deliver enterprise-class, on-demand information governance solutions. The new service is immediately available.

The new cloud-based, hosted solution from CA and...

Continue Here: http://www.kmworld.com/Articles/News/News/Governance-in-the-cloud-55509.aspx

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Persona-based BPM

Process360 10.0 from Global 360

Global 360 has launched Process360 10.0, a significant upgrade to its business process management (BPM) suite designed to help organizations improve people- and paper-intensive business processes. Process360 10.0 is...

Continue Here: http://www.kmworld.com/Articles/News/News/Persona-based-BPM-55508.aspx

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Entity resolution

IRE 2.2 saves time, adds value

Infoglide has released Version 2.2 of its Identity Resolution Engine (IRE). IRE 2.2 makes its powerful entity resolution capabilities easier to use by adding new IRE Desktop...

Continue Here: http://www.kmworld.com/Articles/News/News/Entity-resolution-55506.aspx

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  KM In Practice

Gaining better insight into student performance

The Mobile County Public Schools System (MCPSS) in Alabama, the largest district in the state with more than 63,000 students in 95 schools, has chosen analytics software from

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Gaining-better-insight-into-student-performance-55502.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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