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Thursday, May 28, 2009

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  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

ZyLAB deepens e-discovery

Introduces three new modules

ZyLAB has announced three new modules for its ZyIMAGE E-discovery and Production platform. These three new modules enable organizations to audit and keep detailed records of their in-house e-discovery...

Continue Here: http://www.kmworld.com/Articles/News/News/ZyLAB-deepens-e-discovery-53966.aspx

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Aquire gets cozy with PeopleSoft

OrgPublisher for PeopleSoft HCM

Aquire, which develops work force planning and management solutions, has released OrgPublisher for Oracle’s PeopleSoft Enterprise Human Capital Management (HCM) 9.0. This latest iteration of...

Continue Here: http://www.kmworld.com/Articles/News/News/Aquire-gets-cozy-with-PeopleSoft-53965.aspx

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  Industry Watch

The meaning of the matter

Autonomy Interwoven adds social analytics

Autonomy Interwoven has introduced Social Media Analysis, a new offering said to allow businesses to convert the dynamic conversations taking place on social networks into actionable business opportunities. Autonomy...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/The-meaning-of-the-matter-53967.aspx

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  KM In Practice

Enterprise search: a key business enabler

Haley & Aldrich has been using Coveo Enterprise Search (CES) for two years now to manage search and access to corporate information and knowledge. In December 2008,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enterprise-search-a-key-business-enabler-53964.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Aug 08, 2016 - Aug 09, 2016
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Sep 19, 2016 - Sep 21, 2016
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Sep 21, 2016 - Sep 22, 2016
 Research Report
 
Valuable New Technology Research, Analysis, and Market Intelligence for the KM Professional
   
Selecting a Documents & Records Management Vendor

Big-name vendors such as IBM, Microsoft, Open Text, Objective and Oracle are covered in this report, which provides an overview of the most important trends affecting the DRM market and influencing its competitive dynamics. You’ll find a summary of DRM vendors' capabilities based on a quantitative assessment of their market impact and end-user sentiment, as well as the technology features that these vendors offer.

Price: $3,395.00 | Publication Date: August 2008
Click here for more information.
 
Additional Reports:

The Web CMS Report 2009

The Web Analytics Report 2009

The Search & Information Access Report 2009

2009 Trends to Watch: Collaboration & Knowledge Management

The SharePoint Report 2009

Business Intelligence: Global Market Forecast to 2013

Click here to see our full listing of reports.