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Businesses Don't Know...What they Don't Know

Businesses Don't Know... What they Don't Know
Create Exceptional Customer Experiences By Leveraging Knowledge Management

Wednesday, March 30, 2016 - 7:30am PT / 10:30am ET

Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience.

It’s imperative for a company’s communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.

Thankfully, new virtual agent solutions can help.

Join IntelliResponse, a [24]7 Company in this LIVE Webinar and learn how to:
  • Utilize knowledge management to learn about your customers and provide them with a seamless customer experience, regardless of channel preference.
  • Capitalize on virtual agent and chat software, using predictive models to anticipate intent and determine, in real-time, who to engage and how.
  • Reduce customer effort, improved CSAT, and lower operational costs using virtual agent and chat.
REGISTER NOW to join us for this LIVE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
Jeff Wood
Director, Virtual Agent Solution
Graham Knowles
Enterprise Solution Architect
Marydee Ojala
Conference Program Director
Information Today, Inc.

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