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Tuesday, June 04, 2019
Best Practices of Call Centers
With knowledge everywhere you look nowadays, organizations face the daily challenge of interacting with highly knowledgeable and well-equipped customers and leads.
Organizations need to be able to present themselves as the ultimate in professional, consistent knowledge just to retain customers and increase sales.

KMS lighthouse, allows organizations to provide quick, highly accurate answers, to serve customers and leads instantly and perfectly.

Learn from the industry pros, KMS lighthouse, on how we manage knowledge.

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
It is unwise to be too sure of one's own wisdom. It is healthy to be reminded that the strongest might weaken and the wisest might err. — Mahatma Gandhi
  Breaking News

ABBYY and M-Files strengthen collaborative partnership to accelerate digital business transformations

New ABBYY integrations enhance AI-powered document management solutions 

ABBYY has announced a strengthened technology alliance with M-Files that will boost AI-driven document management offerings for shared customers.

ABBYY offers a complete range of AI-based technologies and solutions transforming business documents and...

Continue Here: http://www.kmworld.com/Articles/News/News/ABBYY-and-M-Files-strengthen-collaborative-partnership-to-accelerate-digital-business-transformations-132036.aspx

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Upland Software acquires Kapost

The acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing

Upland Software, Inc., a provider of cloud-based enterprise work management software, has acquired Kapost, a leading content operations platform provider for sales and marketing.

Kapost is an important addition to Upland’s Enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/Upland-Software-acquires-Kapost-132019.aspx

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CognitiveScale and Blue Prism join forces

Intelligent process automation combines the power of AI and RPA to drive efficient business processes and enhance customer experiences

CognitiveScale has joined the Blue Prism Technology Alliance Program (TAP), enabling a partnership between CognitiveScale and Blue Prism that will bring the power of AI into RPA, driving Intelligent Process Automation (IPA) forward.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/CognitiveScale-and-Blue-Prism-join-forces-132032.aspx

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Submit a nomination for the KMWorld Readers' Choice Awards today

Time is running out. Submit your nominations for the first annual KMWorld Readers' Choice Awards Program

It's time to submit your nominations for the first annual KMWorld Readers' Choice Awards Program in which the winning knowledge and information management solutions, products, and services are chosen by you—the people who...

Continue Here: http://www.kmworld.com/Articles/News/News/Submit-a-nomination-for-the-KMWorld-Readers-Choice-Awards-today-131752.aspx

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  Inside KMWorld

How Do Function Words Function in Text Analytics? (Video)

Kiki Adams, head of science at Receptiviti, explains stopwords, or function words, and why they matter in text analytics in this clip from her presentation at Text Analytics Forum 2018.

In a presentation at Text Analytics Forum 2018, co-located with KMWorld, Kiki Adams, head of science at Receptiviti, focused on the importance of function words in text analytics.

Most text analysis methods...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/How-Do-Function-Words-Function-in-Text-Analytics-(Video)-131862.aspx

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  KM In Practice

VyStar Credit Union improves security and customer experience

Verint helps financial services company enhance data security, protect member identity, and drive operational efficiencies

VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center.

VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/VyStar-Credit-Union-improves-security-and-customer-experience-132072.aspx

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  ViewPoints

The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey

With increasingly fragmented silos of information across organizations, it can be difficult to achieve access to accurate and uniform information for all operations and interactions.

KMS lighthouse is the company behind...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/The-new-world-of-knowledge-management-QandA-with-Sagi-Eliyahu-CEO-of-KMS-lighthouse-132025.aspx

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Using Systems of Process as a Pathway to IT Modernization
To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.
KMWorld Web Events
Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in August 2019***
Best Practices in Information Governance and Security

Protecting and managing information is one of the toughest challenges facing data-driven organizations today. The sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications and smart devices. Security threats continue to evolve, from “insider” attacks, to sophisticated viruses and ransomware. All the while, new regulatory requirements continue to emerge, from GDPR last year, to the California Consumer Privacy Act on its way in 2020.

The goals are straightforward, but the targets are constantly moving. Right now, the need for effective technologies and processes to optimize the value, access and use of information, improve compliance and e-discovery, and minimize risk is greater than ever.

Key focus areas will include:

• New Data Privacy Regulations • Information Lifecycle Management
• Digital Asset Management • E-Discovery and Compliance Archiving
• Data Analytics • Data Catalogs

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019

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