Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, June 04, 2019
Best Practices of Call Centers
With knowledge everywhere you look nowadays, organizations face the daily challenge of interacting with highly knowledgeable and well-equipped customers and leads.
Organizations need to be able to present themselves as the ultimate in professional, consistent knowledge just to retain customers and increase sales.

KMS lighthouse, allows organizations to provide quick, highly accurate answers, to serve customers and leads instantly and perfectly.

Learn from the industry pros, KMS lighthouse, on how we manage knowledge.

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
The greater our knowledge increases, the greater our ignorance unfolds. — John F. Kennedy
  Breaking News

ABBYY and M-Files strengthen collaborative partnership to accelerate digital business transformations

New ABBYY integrations enhance AI-powered document management solutions 

ABBYY has announced a strengthened technology alliance with M-Files that will boost AI-driven document management offerings for shared customers.

ABBYY offers a complete range of AI-based technologies and solutions transforming business documents and...

Continue Here: http://www.kmworld.com/Articles/News/News/ABBYY-and-M-Files-strengthen-collaborative-partnership-to-accelerate-digital-business-transformations-132036.aspx

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Upland Software acquires Kapost

The acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing

Upland Software, Inc., a provider of cloud-based enterprise work management software, has acquired Kapost, a leading content operations platform provider for sales and marketing.

Kapost is an important addition to Upland’s Enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/Upland-Software-acquires-Kapost-132019.aspx

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CognitiveScale and Blue Prism join forces

Intelligent process automation combines the power of AI and RPA to drive efficient business processes and enhance customer experiences

CognitiveScale has joined the Blue Prism Technology Alliance Program (TAP), enabling a partnership between CognitiveScale and Blue Prism that will bring the power of AI into RPA, driving Intelligent Process Automation (IPA) forward.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/CognitiveScale-and-Blue-Prism-join-forces-132032.aspx

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Submit a nomination for the KMWorld Readers' Choice Awards today

Time is running out. Submit your nominations for the first annual KMWorld Readers' Choice Awards Program

It's time to submit your nominations for the first annual KMWorld Readers' Choice Awards Program in which the winning knowledge and information management solutions, products, and services are chosen by you—the people who...

Continue Here: http://www.kmworld.com/Articles/News/News/Submit-a-nomination-for-the-KMWorld-Readers-Choice-Awards-today-131752.aspx

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  Inside KMWorld

How Do Function Words Function in Text Analytics? (Video)

Kiki Adams, head of science at Receptiviti, explains stopwords, or function words, and why they matter in text analytics in this clip from her presentation at Text Analytics Forum 2018.

In a presentation at Text Analytics Forum 2018, co-located with KMWorld, Kiki Adams, head of science at Receptiviti, focused on the importance of function words in text analytics.

Most text analysis methods...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/How-Do-Function-Words-Function-in-Text-Analytics-(Video)-131862.aspx

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  KM In Practice

VyStar Credit Union improves security and customer experience

Verint helps financial services company enhance data security, protect member identity, and drive operational efficiencies

VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center.

VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/VyStar-Credit-Union-improves-security-and-customer-experience-132072.aspx

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  ViewPoints

The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey

With increasingly fragmented silos of information across organizations, it can be difficult to achieve access to accurate and uniform information for all operations and interactions.

KMS lighthouse is the company behind...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/The-new-world-of-knowledge-management-QandA-with-Sagi-Eliyahu-CEO-of-KMS-lighthouse-132025.aspx

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Who To See @ KMWorld 2019
KMWorld is an international gathering place targeted at experts and practitioners in knowledge and information management who seek to make their organizations more effective, collaborative, and innovative through knowledge sharing. Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world.

 Who To See @ KMWorld 2019
, Click Here.
KMWorld Web Events
Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 03, 2019
7 Reasons to Upgrade to SharePoint 2019 or SharePoint Online and Move to Modern UI
If you are asking yourself the question, what I could possibly gain by upgrading my SharePoint environment, or asking classic vs. modern, this is the webinar for you. Those using classic lists and pages may think the environment is familiar or provides more flexibility for customization. Please register to join our discussion and have your questions ready.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November***
Best Practices Report: Knowledge Management

From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, comes new challenges and opportunities. The volume and variety of information continues to grow. And, at organizations of all sizes and types, the need to improve productivity, efficiency and innovation through knowledge is growing.

Key focus areas will include:

♦ Content Management ♦ Document Management ♦ Business Process Management
♦ Intelligent Search ♦ Classification/Taxonomy ♦ Project Management ♦ Cloud Computing

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

AI and Cognitive Computing

Text Analytics and Natural Language Processing

Information Governance and Security

Intelligent Search

Document Management

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 06, 2019 - Nov 07, 2019
JW Marriott Washington, DC
Nov 06, 2019 - Nov 07, 2019

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