SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, December 18, 2018

30 Minute Webinar Extreme Call Deflection with Intelligent Search

Struggling to get your self-service portal to effectively deflect calls to your support center? Look no further than your search box. Most out-of-the-box search capabilities in portals fall short and do little to deflect calls. Intelligent Search aims to improve all that. Join Attivio for 30-minutes tomorrow, Dec. 19 at 2 pm ET to see a demo and learn about the critical requirements for an Intelligent Search-powered self-service solution that enables you to dramatically reduce resolution times and increase call deflection in measurable and meaningful ways.

  Table of Contents
Breaking News KM In Practice ViewPoints
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Discovering Knowledge Insights with Cognitive Computing

This roundtable webinar discusses cognitive computing and what it can do for your organization

Cognitive computing, machine learning, and artificial intelligence have the ability to transform knowledge management in the enterprise.

Strategic KM platforms using AI to discover insights; AI-powered search that leads to enhanced analytics and...

Continue Here: http://www.kmworld.com/Articles/News/News/Discovering-Knowledge-Insights-with-Cognitive-Computing-128956.aspx

Return to Contents


Contentful Adds $33.5 Million in Series D Funding to Deliver Content Infrastructure for the Modern Technology Stack

Funding will be used to expand strategic partnerships, deepen third-party integrations, and empower digital content practitioners

Contentful, a provider of content infrastructure for digital teams, has announced $33.5 million in Series D equity funding. Led by Sapphire Ventures, with participation from OMERS Ventures, Salesforce Ventures, and existing backers including General...

Continue Here: http://www.kmworld.com/Articles/News/News/Contentful-Adds-%2433.5-Million-in-Series-D-Funding-to-Deliver-Content-Infrastructure-for-the-Modern-Technology-Stack-129015.aspx

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How Improper Document Management Inhibits Employee Productivity

Report reveals 96% of employees face difficulty finding most recent versions of documents

New research has revealed the persistent challenges global organizations face managing information assets, with 83% of office workers admitting that they have had to re-create documents which already exist because they...

Continue Here: http://www.kmworld.com/Articles/News/News/How-Improper-Document-Management-Inhibits-Employee-Productivity-129017.aspx

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  KM In Practice

Western Digital updates business processes with Oracle Cloud

Western Digital combines core business systems on Oracle ERP Cloud to deliver greater business intelligence, agility and value to customers

Western Digital Corp. is using Oracle Cloud to help modernize its business processes as part of its digital transformation journey. The company selected Oracle Enterprise Resource Planning (ERP) Cloud in May, 2016, to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Western-Digital-updates-business-processes-with-Oracle-Cloud-128839.aspx

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  ViewPoints

I’ll Be [Working From] Home for Christmas: Tackling Remote Workforce Challenges this Holiday Season

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business

The holidays are right around the corner, which means we can expect more than 75% of employees to work from home, based on a study last year....

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Ill-Be-%5bWorking-From%5d-Home-for-Christmas-Tackling-Remote-Workforce-Challenges-this-Holiday-Season-129047.aspx

Return to Contents


Garbage In, Garbage Out: Priming Organizations for Success at the Dawn of Automation

The value you can extract from automation technologies is limited by the quality of upstream data captured as part of the document management process.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Marquis Washington, DC
Jun 17, 2019 - Jun 19, 2019
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 17, 2019 - Jun 20, 2019
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019

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