Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, December 18, 2018

30 Minute Webinar Extreme Call Deflection with Intelligent Search

Struggling to get your self-service portal to effectively deflect calls to your support center? Look no further than your search box. Most out-of-the-box search capabilities in portals fall short and do little to deflect calls. Intelligent Search aims to improve all that. Join Attivio for 30-minutes tomorrow, Dec. 19 at 2 pm ET to see a demo and learn about the critical requirements for an Intelligent Search-powered self-service solution that enables you to dramatically reduce resolution times and increase call deflection in measurable and meaningful ways.

  Table of Contents
Breaking News KM In Practice ViewPoints
Quote of the Week
Reading furnishes the mind only with materials of knowledge; it is thinking that makes what we read ours. — John Locke
  Breaking News

Discovering Knowledge Insights with Cognitive Computing

This roundtable webinar discusses cognitive computing and what it can do for your organization

Cognitive computing, machine learning, and artificial intelligence have the ability to transform knowledge management in the enterprise.

Strategic KM platforms using AI to discover insights; AI-powered search that leads to enhanced analytics and...

Continue Here: http://www.kmworld.com/Articles/News/News/Discovering-Knowledge-Insights-with-Cognitive-Computing-128956.aspx

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Contentful Adds $33.5 Million in Series D Funding to Deliver Content Infrastructure for the Modern Technology Stack

Funding will be used to expand strategic partnerships, deepen third-party integrations, and empower digital content practitioners

Contentful, a provider of content infrastructure for digital teams, has announced $33.5 million in Series D equity funding. Led by Sapphire Ventures, with participation from OMERS Ventures, Salesforce Ventures, and existing backers including General...

Continue Here: http://www.kmworld.com/Articles/News/News/Contentful-Adds-%2433.5-Million-in-Series-D-Funding-to-Deliver-Content-Infrastructure-for-the-Modern-Technology-Stack-129015.aspx

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How Improper Document Management Inhibits Employee Productivity

Report reveals 96% of employees face difficulty finding most recent versions of documents

New research has revealed the persistent challenges global organizations face managing information assets, with 83% of office workers admitting that they have had to re-create documents which already exist because they...

Continue Here: http://www.kmworld.com/Articles/News/News/How-Improper-Document-Management-Inhibits-Employee-Productivity-129017.aspx

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  KM In Practice

Western Digital updates business processes with Oracle Cloud

Western Digital combines core business systems on Oracle ERP Cloud to deliver greater business intelligence, agility and value to customers

Western Digital Corp. is using Oracle Cloud to help modernize its business processes as part of its digital transformation journey. The company selected Oracle Enterprise Resource Planning (ERP) Cloud in May, 2016, to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Western-Digital-updates-business-processes-with-Oracle-Cloud-128839.aspx

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  ViewPoints

I’ll Be [Working From] Home for Christmas: Tackling Remote Workforce Challenges this Holiday Season

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business

The holidays are right around the corner, which means we can expect more than 75% of employees to work from home, based on a study last year....

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Ill-Be-%5bWorking-From%5d-Home-for-Christmas-Tackling-Remote-Workforce-Challenges-this-Holiday-Season-129047.aspx

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Who To See @ KMWorld 2019
KMWorld is an international gathering place targeted at experts and practitioners in knowledge and information management who seek to make their organizations more effective, collaborative, and innovative through knowledge sharing. Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world.

 Who To See @ KMWorld 2019
, Click Here.
KMWorld Web Events
Coming September 24, 2019
Operate with Agility: The Value of Content in the Modern Digital Organization
Today, people want to create engagement, consume information and add value to content-centric processes, independent of the content’s format or physical location – especially as the volume of content across today’s enterprises continues to explode. Join ASG and Zia Consulting as we share the top 3 best practices in developing cloud strategy.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 15, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Text Analytics and Natural Language Processing

Information Governance and Security

Intelligent Search

Document Management

Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington, DC
Nov 06, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 06, 2019 - Nov 07, 2019

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