SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, October 16, 2018

Taxonomy Boot Camp 2018

Through text analytics, enterprises can unlock a wealth of information that would not otherwise be available. Join us as we explore the power of text analytics to provide relevant, valuable, and actionable data for enterprises of all kinds.

Text Analytics Forum is designed for Text Analysts, Content Managers, Data Analysts and Scientists, Knowledge Managers, CIOs and CKOs, Information and Knowledge Architects, Taxonomists and Ontologists, Business and Competitive Intelligence Pros, and anyone involved in organizing information or extracting valuable data from text.

Learn more now !

  Table of Contents
Breaking News Cognitive Computing
  • Cognitive Computing: Another look at cognitive tasks
    To build a practical framework for understanding what kinds of capabilities will be the key success factors for the intelligence economy, we need first to look hard at what kinds of cognitive tasks or capabilities are going to come into play to enable the innovations we will need as we partner more closely with machines. Can we delegate cognitive processes to silicon colleagues? How will we make judgments about what we need to retain as human responsibilities versus what we can partially or fully automate?
Inside KMWorld KM In Practice
Quote of the Week
The real voyage of discovery consists not in seeking new landscapes but in having new eyes. — Marcel Proust
  Breaking News

Iron Mountain Announces Cloud-Based Content Services Platform Powered by Google Cloud's AI and Machine Learning

The InSight SaaS content services platform unlocks value from data to drive revenue and better decision making

Iron Mountain, a provider of storage and information management services, has announced the commercial availability of Iron Mountain InSight, a new SaaS content services platform developed in partnership with Google Cloud to...

Continue Here: http://www.kmworld.com/Articles/News/News/Iron-Mountain-Announces-Cloud-Based-Content-Services-Platform-Powered-by-Google-Clouds-AI-and-Machine-Learning-127934.aspx

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CallMiner and Medallia Partner to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data

CallMiner, provider of a platform for speech and customer engagement analytics, is partnering with Medallia, a provider of customer experience management cloud technology. The new partnership combines CallMiner’s contact center engagement...

Continue Here: http://www.kmworld.com/Articles/News/News/CallMiner-and-Medallia-Partner-to-Empower-Voice-of-the-Customer-Insights-with-Direct-and-Indirect-Feedback-127900.aspx

Return to Contents


  Cognitive Computing

Cognitive Computing: Another look at cognitive tasks

To build a practical framework for understanding what kinds of capabilities will be the key success factors for the intelligence economy, we need first to look hard at what kinds of cognitive tasks or capabilities are going to come into play to enable the innovations we will need as we partner more closely with machines. Can we delegate cognitive processes to silicon colleagues? How will we make judgments about what we need to retain as human responsibilities versus what we can partially or fully automate?

Businesses today face a transition to a new competitive playing field that has the potential to seriously alter both their operations and their opportunities. I’ve talked about this new phase of...

Continue Here: http://www.kmworld.com/Articles/Column/Cognitive-Computing/Cognitive-Computing-Another-look-at-cognitive-tasks-127239.aspx

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  Inside KMWorld

Content automation emerges to extract value from fast-growing data stores

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc.

Content in a variety of forms, including PDFs, Word documents, graphics, videos, and audio files contain business-critical information. But for many organizations, this content is spread across various systems, making it...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Content-automation-emerges-to-extract-value-from-fast-growing-data-stores-127948.aspx

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  KM In Practice

SecOps firm transforms CX and contact center operations

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience

NewVoiceMedia, a global provider of cloud contact center and inside sales solutions, has announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, experience to its globally...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SecOps-firm-transforms-CX-and-contact-center-operations-127453.aspx

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Using Systems of Process as a Pathway to IT Modernization

To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.

KMWorld Web Events
Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July 2019***
Best Practices in Intelligent Search

Today, search is no longer just about keyword matching. The emergence of intelligent search is revolutionizing our ability to make smart decisions by mining massive amounts of unstructured content and delivering new insights previously unattainable. The next era of the information age is upon us now.

Key focus areas will include:

• Artificial Intelligence • Cognitive Computing • Machine Learning • Natural Language Processing

• Deep Content Analytics • Predictive Insights • Cloud Services

To educate our audience about the latest developments and emerging success factors, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Jun 17, 2019 - Jun 19, 2019
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Aug 12, 2019 - Aug 15, 2019
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Aug 20, 2019 - Aug 20, 2019

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