Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, May 15, 2018

Sponsored By: Attivio and Panviva

Webinar - How to Succeed with Information and Knowledge Mgmt in the Cloud 

How to Succeed with Information and Knowledge Management in the Cloud
TODAY | 11AM PT / 2:00 PM ET 

Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Register now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
  • A move to the public cloud
    A key benefit to using Google Cloud is that OpenAthens can manage its systems without having to rely on outside support for new projects or updates. Additionally, autoscaling capabilities enable the platform to proactively respond to demand peaks, providing a consistent experience for users.
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Talend and Knowledgent Collaborate on Data Management Solution

Kartridge MDM 360 allows healthcare and life science users to easily locate, combine, cleanse, analyze data and more

Talend, a provider of cloud and big data integration solutions, and Knowledgent, a  data intelligence consulting firm, are introducing Kartridge MDM 360 – a new self-service, cloud data lake management solution.

Based...

Continue Here: http://www.kmworld.com/Articles/News/News/Talend-and-Knowledgent-Collaborate-on-Data-Management-Solution-124988.aspx

Return to Contents


Bright Pattern Integrates with Google to Provide Text-to-Speech

Provider of omnichannel contact center software now integrates with Google in order to provide new features to customers

Bright Pattern has announced integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies advanced deep learning neural network algorithms to produce text-to-speech in a variety of...

Continue Here: http://www.kmworld.com/Articles/News/News/Bright-Pattern-Integrates-with-Google-to-Provide-Text-to-Speech-124991.aspx

Return to Contents


EPAM Launches InfoNgen 7.0 to Improve Actionable Insights

InfoNgen uses machine learning to enable companies to gain actionable insights through access to an expanded universe of structured and unstructured data

EPAM Systems, Inc., a provider of digital platform engineering and software development services, has launched InfoNgen 7.0, an actionable insight engine that delivers customized content from more than 200,000 web sources...

Continue Here: http://www.kmworld.com/Articles/News/News/EPAM-Launches-InfoNgen-7.0-to-Improve-Actionable-Insights-124933.aspx

Return to Contents


  Inside KMWorld

ECM— more options for efficient processes and better digital experiences

Content management is becoming more user friendly and presentation options more flexible as the requirement for omnichannel delivery becomes the norm.

Although an established and mature technology, enterprise content management (ECM) shows no lack of innovation. Not only are products being developed that are more responsive to consumer demands, but also the...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/ECM--more-options-for-efficient-processes-and-better-digital-experiences-124585.aspx

Return to Contents


  KM In Practice

A move to the public cloud

A key benefit to using Google Cloud is that OpenAthens can manage its systems without having to rely on outside support for new projects or updates. Additionally, autoscaling capabilities enable the platform to proactively respond to demand peaks, providing a consistent experience for users.

OpenAthens has selected Google Cloud Platform as part of its goal to remove barriers to knowledge and connect people around the world to information.

After reviewing various cloud providers, OpenAthens,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/A-move-to-the-public-cloud-125008.aspx

Return to Contents


AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

Search KMWorld

Connect