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Tuesday, November 28, 2017

Sponsored By: Microsoft 

Webinar Fostering Sustainable Communities with Office 365

Coming December 07, 2017 10AM PT | 1PM ET
Fostering Sustainable Communities with Office 365

Let's look at the tools you have available in Office 365 today, including SharePoint and Yammer to engage your employees in communities of practice and interest. In this practical webinar, you'll get tips on how to use some of the latest features in Office 365 in addition to how to think about governance and balance in your knowledge management activities.

Register Now

  Table of Contents
Breaking News KM In Practice The Future of the Future
  • The high cost of not sharing
    Assembling and exchanging the necessary situational knowledge in a way that protects civil rights and privacy remains an enormous challenge.
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

Xillio Unveils Cloud-Based Developer API for Content Integration

The API allows for fast development of integrations between applications and content repositories

Xillio has launched a cloud-based API for content integration services that developers can use to quickly access content repositories and applications, or build functionality that provides users efficient access to the...

Continue Here: http://www.kmworld.com/Articles/News/News/Xillio-Unveils-Cloud-Based-Developer-API-for-Content-Integration-121864.aspx

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Axway Adds More Than 40 New Enhancements to AMPLIFY Data Integration and Engagement Platform

Improvements span API management, file transfer, application development, and data analytics capabilities

Axway has announced enhancements across AMPLIFY, its data integration and engagement platform, that enable business managers, IT professionals, and developers to increase efficiency and reduce business risk.

The latest release of AMPLIFY...

Continue Here: http://www.kmworld.com/Articles/News/News/Axway-Adds-More-Than-40-New-Enhancements-to-AMPLIFY-Data-Integration-and-Engagement-Platform-121771.aspx

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Caspio Low-Code Platform Releases Visual Development Tools

Enables non-developers to define custom application logic using a visual drag-and-drop editor

Caspio, provider of a low-code platform for online database applications, has announced the release of Caspio 9.9, which includes Triggered Actions, a low-code approach to automating application logic through a visual...

Continue Here: http://www.kmworld.com/Articles/News/News/Caspio-Low-Code-Platform-Releases-Visual-Development-Tools-121832.aspx

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  KM In Practice

Loeb & Loeb selects records management solution to support compliance

The web-based solution integrates with multiple document management solutions.

The law firm Loeb & Loeb will deploy FileTrail records management to help meet compliance requirements. Legal consulting firm InOutsource will lead the implementation process...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Loeb-and-Loeb-selects-records-management-solution-to-support-compliance-121885.aspx

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  The Future of the Future

The high cost of not sharing

Assembling and exchanging the necessary situational knowledge in a way that protects civil rights and privacy remains an enormous challenge.

The annual budget season is here. Whether you’re in the public, for-profit or non-profit sector, the scene is pretty much the same: fighting over where to make those dreaded “cuts.”

Budget planners...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/The-high-cost-of-not-sharing-121218.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Jun 04, 2018 - Jun 07, 2018
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Aug 28, 2018 - Aug 28, 2018

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