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Tuesday, July 11, 2017

2017 KMWorld Awards - Submit Your Nomination Today

KMWorld magazine is proud to sponsor the 2017 KMWorld Awards, which will be presented at the KMWorld Conference, November 6-9.

The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. 

The KM Reality Award recipient will have demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits.

Submit your nomination for these prestigious awards today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

Understanding Cloud to Become an Expert at Search

AI-powered search can help knowledge workers get instant access to relevant documents and personalized results.

It’s all about the cloud these days as more and more companies offload their data looking to streamline their businesses. With this technological evolution, the cloud has opened up exciting possibilities...

Continue Here: http://www.kmworld.com/Articles/News/News/Understanding-Cloud-to-Become-an-Expert-at-Search-119203.aspx

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Advanced Discovery Expands AI Innovation for E-Discovery

Patent-pending workflow integrates facial recognition

Advanced Discovery, a global e-discovery and risk management provider, has filed a patent covering facial recognition technology in e-discovery workflows. The patent is designed to automate the review of large volumes...

Continue Here: http://www.kmworld.com/Articles/News/News/Advanced-Discovery-Expands-AI-Innovation-for-E-Discovery-119183.aspx

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eGain Releases eGain Solve for Cisco, an Embedded AI Knowledge Solution

eGain Solve will accelerate contact center transformation on the Cisco platform

eGain, a provider of cloud customer engagement solutions, is integrating its platform on Cisco, releasing eGain Solve for Cisco. The platform is a cloud-based solution integrated with Cisco’s contact center platform and...

Continue Here: http://www.kmworld.com/Articles/News/News/eGain-Releases-eGain-Solve-for-Cisco-an-Embedded-AI-Knowledge-Solution-119136.aspx

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  Inside KMWorld

The smart thing to do: practical applications of monetizing big data in finance

In financial services, the dangers associated with monetizing big data are nearly as great as the rewards. The promises of machine learning, data science and Hadoop are tempered by the realities of regulatory penalties, operational efficiency and profit margins that must quickly justify any such expenditure.

In financial services, the dangers associated with monetizing big data are nearly as great as the rewards. The promises of machine learning, data science and Hadoop are tempered by...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/The-smart-thing-to-do-practical-applications-of-monetizing-big-data-in-finance-118991.aspx

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  KM In Practice

The AWWA enhances its internal search experience

The new search portal allows AWWA staff to locate items in their collection by publisher, author, subject (thesaurus) term, ISSN or any of several other search options.

The American Water Works Association (AWWA), a 50,000-member scientific and educational nonprofit group dedicated to managing and treating water, has added custom search to its in-house document repository.

The organization,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-AWWA-enhances-its-internal-search-experience-119249.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Hyatt Regency Boston, Boston, MA
May 22, 2018 - May 23, 2018
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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