Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, March 14, 2017

Operational Excellence in Financial Services March 27-29

The 11th Annual Operational Excellence in Financial Services will be returning to New Jersey in just under TWO WEEKS with over OpEx leaders to provide you with the strategies and solutions to complex operational excellence challenges. Topics include delivering customer excellence through operational initiatives, aligning processes with your corporate objectives in financial services to meet the needs of the wider business, embedding digital transformation into process and operations.

To discover more, download the agenda.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

KMWorld Announces the 100 Companies that Matter in Knowledge Management for 2017

KMWorld's list of the 100 Companies that Matter in Knowledge Management for 2017 provides unique insight into the changing knowledge management market

The 2017 edition of the 100 Companies that Matter in Knowledge Management produced by KMWorld Magazine is now available for download.

This annual compendium of noteworthy vendors in the knowledge management space has been...

Continue Here: http://www.kmworld.com/Articles/News/News/KMWorld-Announces-the-100-Companies-that-Matter-in-Knowledge-Management-for-2017-116868.aspx

Return to Contents


Box Partners with Sinequa

Sinequa has developed a dedicated smart data connector for Box content

Sinequa, a provider of cognitive search and analytics software, is partnering with Box, which provides an enterprise content platform.

Combining human-driven interactions with machine-assisted analysis, the companies say,...

Continue Here: http://www.kmworld.com/Articles/News/News/Box-Partners-with-Sinequa-116766.aspx

Return to Contents


Progress Releases Suite of Data Connectors for SaaS CRM Platforms

The suite extends data connectivity to Salesforce, SugarCRM, Veeva CRM, Microsoft Dynamics, and Oracle Sales Cloud

Progress has announced the availability of a new set of SaaS CRM connectors as part of the Progress DataDirect Hybrid Data Pipeline. The new enterprise-ready connectors leverage industry-standard SQL...

Continue Here: http://www.kmworld.com/Articles/News/News/Progress-Releases-Suite-of-Data-Connectors-for-SaaS-CRM-Platforms-116765.aspx

Return to Contents


  Inside KMWorld

Internet of Things:
IoT platforms create value in connectivity

Although the Internet of Things (IoT) is early stages of the maturity curve, more than 70 percent of enterprises are already collecting information for IoT initiatives, according to a recent study.

Although the Internet of Things (IoT) is early stages of the maturity curve, more than 70 percent of enterprises are already collecting information for IoT initiatives, according to a study conducted...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Internet-of-Things--IoT-platforms-create-value-in-connectivity-116489.aspx

Return to Contents


  KM In Practice

Supporting a more mobile, flexible working environment

A nationwide workplace rehabilitation provider, has deployed technology to deliver health management and psychological services better across Australia.

Rehab Management, a nationwide workplace rehabilitation provider, has deployed technology to deliver health management and psychological services better across Australia. The company, which has 210 employees working in 56...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Supporting-a-more-mobile-flexible-working-environment-116896.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect