Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, February 28, 2017

DGI E-Discovery, Records & Information Management Conference & Expo

E-Discovery, Records & Information Management Conference & Expo, YEAR OF TRANSITION
Ronald Reagan Building, Washington, DC, March 22, 2017

As the volume of digital information grows, the scope of electronic records management expands and is a critical issue for government agencies, particularly relating to secure storage, access and retrieval of government records. Key government and industry experts will gather at the 14th annual event – FREE for government – to discuss current technology solutions/requirements, policy updates/changes and review examples of successful programs. Register today!

Visit www.digitalgovernment.com or call 703-752-6243 for more information.

  Table of Contents
Breaking News KM In Practice News Analysis
  • Cognitive applications in real life
    We see threat detection emerging as the first cognitive computing application to become prevalent. Major banks, credit risk companies, government customs organizations or security agencies are all investing in cognitive computing because they cannot keep up with the onslaught of data, particularly text.
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Lexmark Unveils New Imaging Solution to Help Hospitals Go Paperless

Solarity Connector provides scanning and indexing software for medical records in support of HIMSS Stage 7

Lexmark International has introduced a new imaging solution that connects Lexmark multifunction printers (MFPs) to EDCO Health Information Solutions' Solarity platform, a scanning and indexing software solution for medical...

Continue Here: http://www.kmworld.com/Articles/News/News/Lexmark-Unveils-New-Imaging-Solution-to-Help-Hospitals-Go-Paperless-116436.aspx

Return to Contents


Hyland Releases Cloud-Based Document Management Application

AirBase adds simple, secure document management to Hyland's product portfolio

Hyland, a provider of software solutions for managing content, processes and cases, has unveiled its newest product, AirBase by Hyland.

AirBase is the second cloud-based product launch in a...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-Releases-Cloud-Based-Document-Management-Application-116435.aspx

Return to Contents


SearchBlox Announces v8.6

Enterprise search, sentiment analysis, and text analytics solution allows users to leverage SQL to access data in various repositories

SearchBlox has announced general availability of version 8.6 of its solution, enabling users to connect, extract and analyze unstructured and structured data for enterprise search, data management, and text...

Continue Here: http://www.kmworld.com/Articles/News/News/SearchBlox-Announces-v8.6-116509.aspx

Return to Contents


  KM In Practice

Houston revamps permitting process website for easier navigation

Portal will streamline its permitting processes and enhance customer experience. Customers will no longer have to weed through dozens of paper permits, as is the case in many cities, to try to figure out what they need.

Houston is developing a website portal that will streamline its permitting processes and enhance customer experience.

The city has contracted with Woolpert—an architecture, engineering and geospatial firm—to deploy...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Houston-revamps-permitting-process-website-for-easier-navigation-116458.aspx

Return to Contents


  News Analysis

Cognitive applications in real life

We see threat detection emerging as the first cognitive computing application to become prevalent. Major banks, credit risk companies, government customs organizations or security agencies are all investing in cognitive computing because they cannot keep up with the onslaught of data, particularly text.

Over the past six months, we’ve been ferreting out the story on cognitive computing adoption at a number of industry conferences, both in Europe and in the United States. There’s no...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Cognitive-applications-in-real-life-115895.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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