Join your peers at KMWorld 2018 in Washington DC. Save $200 off your KMWorld Pass with Early Bird pricing.

 

Tuesday, October 18, 2016

We're Hacking KM in Washington, DC. This year's theme will have everyone looking at novel ways to support knowledge sharing and organizational culture. Join us and share your experience and techniques for hacking knowledge sharing and innovation in your organization.

Register Today !

  Table of Contents
Breaking News Inside KMWorld
  • E-commerce: managing complexity
    In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.
KM In Practice
  • Managing many calls in many countries
    Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Guidance Software Partners with kCura to Accelerate E-Discovery Processes

Combined EnCase and Relativity integration provides improved capabilities for e-discovery customers

Guidance Software, the maker of EnCase, a solution for forensic security, and kCura, the developer of the e-discovery software Relativity, are integrating their products to simplify and...

Continue Here: http://www.kmworld.com/Articles/News/News/Guidance-Software-Partners-with-kCura-to-Accelerate-E-Discovery-Processes-114045.aspx

Return to Contents


Hitachi and Measured Search Partner on Secure Solr Search in the Cloud

New offering provides Solr customers with solution to perform search against confidential data

Measured Search, Inc., a provider of a cloud orchestration, management and analytics platform for Apache Solr, is teaming up with Hitachi Solutions America on a solution that...

Continue Here: http://www.kmworld.com/Articles/News/News/Hitachi-and-Measured-Search-Partner-on-Secure-Solr-Search-in-the-Cloud-114089.aspx

Return to Contents


Konica Minolta to Offer Suite of Document Scanning Services

Services are targeted at helping clients to manage content by digitizing documents efficiently and securely

Konica Minolta Business Solutions (Canada) Ltd. is introducing a complete range of document scanning services to help customers to bridge the gap between paper and electronic documents by converting...

Continue Here: http://www.kmworld.com/Articles/News/News/Konica-Minolta-to-Offer-Suite-of-Document-Scanning-Services-114154.aspx

Return to Contents


  Inside KMWorld

E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.

Within two years, 50 percent of e-commerce sites will integrate technology from 15 or more vendors to deliver a customer experience, according to Gartner. That projection is one indicator...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/E-commerce-managing-complexity-113695.aspx

Return to Contents


  KM In Practice

Managing many calls in many countries

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.

Rentalcars.com has replaced its manual spreadsheet system with an automated solution to speed workforce scheduling. The large online rental car service is using Teleopti’s workforce management technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Managing-many-calls-in-many-countries-114202.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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