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  Table of Contents
Breaking News Inside KMWorld
  • E-commerce: managing complexity
    In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.
KM In Practice
  • Managing many calls in many countries
    Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.
Quote of the Week
Nothing is more terrible than activity without insight. Thomas Carlyle — Thomas Carlyle
  Breaking News

Guidance Software Partners with kCura to Accelerate E-Discovery Processes

Combined EnCase and Relativity integration provides improved capabilities for e-discovery customers

Guidance Software, the maker of EnCase, a solution for forensic security, and kCura, the developer of the e-discovery software Relativity, are integrating their products to simplify and...

Continue Here: http://www.kmworld.com/Articles/News/News/Guidance-Software-Partners-with-kCura-to-Accelerate-E-Discovery-Processes-114045.aspx

Return to Contents


Hitachi and Measured Search Partner on Secure Solr Search in the Cloud

New offering provides Solr customers with solution to perform search against confidential data

Measured Search, Inc., a provider of a cloud orchestration, management and analytics platform for Apache Solr, is teaming up with Hitachi Solutions America on a solution that...

Continue Here: http://www.kmworld.com/Articles/News/News/Hitachi-and-Measured-Search-Partner-on-Secure-Solr-Search-in-the-Cloud-114089.aspx

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Konica Minolta to Offer Suite of Document Scanning Services

Services are targeted at helping clients to manage content by digitizing documents efficiently and securely

Konica Minolta Business Solutions (Canada) Ltd. is introducing a complete range of document scanning services to help customers to bridge the gap between paper and electronic documents by converting...

Continue Here: http://www.kmworld.com/Articles/News/News/Konica-Minolta-to-Offer-Suite-of-Document-Scanning-Services-114154.aspx

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  Inside KMWorld

E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.

Within two years, 50 percent of e-commerce sites will integrate technology from 15 or more vendors to deliver a customer experience, according to Gartner. That projection is one indicator...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/E-commerce-managing-complexity-113695.aspx

Return to Contents


  KM In Practice

Managing many calls in many countries

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.

Rentalcars.com has replaced its manual spreadsheet system with an automated solution to speed workforce scheduling. The large online rental car service is using Teleopti’s workforce management technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Managing-many-calls-in-many-countries-114202.aspx

Return to Contents


Is Your Content Within Policy? Policy Wrappers Deliver Compliance with Less Cost

Many information professionals tell me that keeping up with regulatory and corporate policy is an increasingly critical demand for their business. Managing large volumes of content in multiple formats com­plicates these regulations further. However, compliance and governance don't have to be your greatest pain points…

To read more of this Best Practices in KM for Financial Services White Paper article, Click Here.

KMWorld Web Events
Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 27, 2017
How to Succeed with Cloud-Based Knowledge Management
The success of any organization depends on the knowledge necessary to create new opportunities and improve performance. The cloud has opened up new possibilities for knowledge management, from increased speed and accessibility, to lower storage costs and on-demand scalability.

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July/August 2017***

Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD

As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise”, please contact:  

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

-------------------------

 ***Coming in July/August 2017***

Best Practices in Intelligent Search

For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on. Now, the smartest minds are focused on "finding." That's the ultimate goal -- finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants. That's why the next KMWorld White Paper, "Best Practices in Intelligent Search",  is focused on "finding" the right answer at the right time. 

if you think you play a role in this great task, then get involved with your story and position in this market. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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