Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, October 18, 2016

We're Hacking KM in Washington, DC. This year's theme will have everyone looking at novel ways to support knowledge sharing and organizational culture. Join us and share your experience and techniques for hacking knowledge sharing and innovation in your organization.

Register Today !

  Table of Contents
Breaking News Inside KMWorld
  • E-commerce: managing complexity
    In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.
KM In Practice
  • Managing many calls in many countries
    Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Guidance Software Partners with kCura to Accelerate E-Discovery Processes

Combined EnCase and Relativity integration provides improved capabilities for e-discovery customers

Guidance Software, the maker of EnCase, a solution for forensic security, and kCura, the developer of the e-discovery software Relativity, are integrating their products to simplify and...

Continue Here: http://www.kmworld.com/Articles/News/News/Guidance-Software-Partners-with-kCura-to-Accelerate-E-Discovery-Processes-114045.aspx

Return to Contents


Hitachi and Measured Search Partner on Secure Solr Search in the Cloud

New offering provides Solr customers with solution to perform search against confidential data

Measured Search, Inc., a provider of a cloud orchestration, management and analytics platform for Apache Solr, is teaming up with Hitachi Solutions America on a solution that...

Continue Here: http://www.kmworld.com/Articles/News/News/Hitachi-and-Measured-Search-Partner-on-Secure-Solr-Search-in-the-Cloud-114089.aspx

Return to Contents


Konica Minolta to Offer Suite of Document Scanning Services

Services are targeted at helping clients to manage content by digitizing documents efficiently and securely

Konica Minolta Business Solutions (Canada) Ltd. is introducing a complete range of document scanning services to help customers to bridge the gap between paper and electronic documents by converting...

Continue Here: http://www.kmworld.com/Articles/News/News/Konica-Minolta-to-Offer-Suite-of-Document-Scanning-Services-114154.aspx

Return to Contents


  Inside KMWorld

E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.

Within two years, 50 percent of e-commerce sites will integrate technology from 15 or more vendors to deliver a customer experience, according to Gartner. That projection is one indicator...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/E-commerce-managing-complexity-113695.aspx

Return to Contents


  KM In Practice

Managing many calls in many countries

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.

Rentalcars.com has replaced its manual spreadsheet system with an automated solution to speed workforce scheduling. The large online rental car service is using Teleopti’s workforce management technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Managing-many-calls-in-many-countries-114202.aspx

Return to Contents


How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect