Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, October 18, 2016

We're Hacking KM in Washington, DC. This year's theme will have everyone looking at novel ways to support knowledge sharing and organizational culture. Join us and share your experience and techniques for hacking knowledge sharing and innovation in your organization.

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  Table of Contents
Breaking News Inside KMWorld
  • E-commerce: managing complexity
    In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.
KM In Practice
  • Managing many calls in many countries
    Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.
Quote of the Week
The more original a discovery, the more obvious it seems afterwards.  — Arthur Koestler
  Breaking News

Guidance Software Partners with kCura to Accelerate E-Discovery Processes

Combined EnCase and Relativity integration provides improved capabilities for e-discovery customers

Guidance Software, the maker of EnCase, a solution for forensic security, and kCura, the developer of the e-discovery software Relativity, are integrating their products to simplify and...

Continue Here: http://www.kmworld.com/Articles/News/News/Guidance-Software-Partners-with-kCura-to-Accelerate-E-Discovery-Processes-114045.aspx

Return to Contents


Hitachi and Measured Search Partner on Secure Solr Search in the Cloud

New offering provides Solr customers with solution to perform search against confidential data

Measured Search, Inc., a provider of a cloud orchestration, management and analytics platform for Apache Solr, is teaming up with Hitachi Solutions America on a solution that...

Continue Here: http://www.kmworld.com/Articles/News/News/Hitachi-and-Measured-Search-Partner-on-Secure-Solr-Search-in-the-Cloud-114089.aspx

Return to Contents


Konica Minolta to Offer Suite of Document Scanning Services

Services are targeted at helping clients to manage content by digitizing documents efficiently and securely

Konica Minolta Business Solutions (Canada) Ltd. is introducing a complete range of document scanning services to help customers to bridge the gap between paper and electronic documents by converting...

Continue Here: http://www.kmworld.com/Articles/News/News/Konica-Minolta-to-Offer-Suite-of-Document-Scanning-Services-114154.aspx

Return to Contents


  Inside KMWorld

E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.

Within two years, 50 percent of e-commerce sites will integrate technology from 15 or more vendors to deliver a customer experience, according to Gartner. That projection is one indicator...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/E-commerce-managing-complexity-113695.aspx

Return to Contents


  KM In Practice

Managing many calls in many countries

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.

Rentalcars.com has replaced its manual spreadsheet system with an automated solution to speed workforce scheduling. The large online rental car service is using Teleopti’s workforce management technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Managing-many-calls-in-many-countries-114202.aspx

Return to Contents


What to Expect When You’re Expecting Text Analytics: A Checklist

These days, most organizations realize there is plenty of hidden value in the unstructured data they handle every day. But there is still a fair amount of unfamiliarity around what text analytics is all about, and integrating this technology as part of an existing workflow is often approached without looking at the entire picture…

To read more of this Best Practices in Text Analytics White Paper article, Click Here.

KMWorld Web Events
Coming June 27, 2017
How to Succeed with Cloud-Based Knowledge Management
The success of any organization depends on the knowledge necessary to create new opportunities and improve performance. The cloud has opened up new possibilities for knowledge management, from increased speed and accessibility, to lower storage costs and on-demand scalability.

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices in Cognitive Computing

Cognitive computing is not science fiction. From chatbots to self-driving cars, the market is evolving, and it’s on track to disrupt our everyday lives.

At the most basic level, a cognitive information system needs to be capable of extracting relevant information from big and diverse data sets to make intelligence decisions. Of course, that is easier said than done.

Share how your company is providing the resources that are paving the way forward in this exciting movement by participating in this White Paper opportunity.


Contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in September/October 2016***

Best Practices for the Mobile Workforce

It's hard to imagine a larger effect than the social and mobile workforce has had on the everyday activity on knowledge workers.

The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape.

But it has also changed businesses, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Aug 09, 2017 - Aug 10, 2017
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 21, 2017 - Aug 24, 2017
Portland Art Museum, Mark Building, Portland, OR
Sep 12, 2017 - Sep 14, 2017
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017

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