Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, August 30, 2016

Enterprise Search and Discovery November 15-17, 2016

Enterprise Search & Discovery 2016 Within the enterprise, data is driving many decisions. But to navigate the data-intensive organization, it's necessary to effectively and efficiently find the relevant data. Those involved with implementing and maintaining enterprise search and discovery operations can feel buffeted by winds of new technologies and be looking for ways not to be blown off course. That's where enterprise search and discovery come on board.

Join us to learn how to maximize your search investment, protect your digital assets, optimize search experiences, discuss discovery improvements, investigate semantic search, strategize on open source implementations, and much more. 

Register Today for Early Bird Savings!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

ASG Technologies Launches ASG-Mobius 6.0

New release simplifies content access and integration from any device

ASG Technologies, a provider of enterprise information access, management, and control, has launched ASG-Mobius 6.0, a purpose-built content management system to help companies make better use of business information...

Continue Here: http://www.kmworld.com/Articles/News/News/ASG-Technologies-Launches-ASG-Mobius-6.0-113078.aspx

Return to Contents


Verint Optimizes Real-Time Speech Analytics

Verint Real-Time Speech Analytics rules engine can identify the presence or absence of words and phrases, as well as the sentiment expressed

Verint has introduced its new purpose-built Real-Time Speech Analytics solution. The solution, which uses Verint’s new purpose-built speech engine, combines phonetic recognition and full transcription of calls with advanced...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Optimizes-Real-Time-Speech-Analytics-113105.aspx

Return to Contents


AvePoint Announces New Release of its Microsoft Azure-based SaaS platform for Office 365 and Salesforce CRM

Enhancements to AvePoint Online Services offer a more seamless management experience for customers and AvePoint partners

AvePoint, has announced the general availability of the latest release of AvePoint Online Services, AvePoint’s Microsoft Azure-based SaaS platform for Office 365 and Salesforce CRM.

The AvePoint Online Services platform helps make the transition...

Continue Here: http://www.kmworld.com/Articles/News/News/AvePoint-Announces-New-Release-of-its-Microsoft-Azure-based-SaaS-platform-for-Office-365-and-Salesforce-CRM-113143.aspx

Return to Contents


  Inside KMWorld

BPM clears a path through workflow hurdles

By using business process management (BPM) solutions, companies are servicing customers more quickly and enjoying enhanced collaboration capabilities.

More than 50 percent of senior IT professionals believe BPM optimization can increase revenue...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/BPM-clears-a-path-through-workflow-hurdles-109351.aspx

Return to Contents


  KM In Practice

Furniture manufacturer eliminates paper overload

When a customer calls with questions about an invoice, the entire order history and all related documents are electronic and readily available.

High Point Furniture Industries (HPFI) was experiencing paper overload. Misfiled documents, lost invoices and delays in answering customer requests were cumbersome.

Elaine Handley, accounting manager, explains, “We were looking to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Furniture-manufacturer-eliminates-paper-overload-113213.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect