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Tuesday, July 05, 2016

2016 KMWorld Awards Submit your Nominations Today

KMWorld magazine is proud to sponsor the 2016 KMWorld Awards, which will be presented at the KMWorld Conference, November 14-17.

The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. 

The KM Reality Award recipient will have demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits.

Submit your nomination for these prestigious awards today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Thomson Reuters Strengthens Document Automation Capabilities for Legal Sector

Contract Express 6.0 provides law firms with greater visibility into information held in documents

Thomson Reuters has introduced a new release of Contract Express, its document and contract automation software that is used by law firms and corporations to generate standard...

Continue Here: http://www.kmworld.com/Articles/News/News/Thomson-Reuters-Strengthens-Document-Automation-Capabilities-for-Legal-Sector-112034.aspx

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Ramp’s AltitudeCDN Product Family Now Supports SNMP

New support extends network infrastructure monitoring and diagnostics to enterprise video

Ramp, a provider of video management and delivery solutions, has announced that its AltitudeCDN product line now supports SNMP, a standard protocol for network performance monitoring and diagnostics. Ramp’s...

Continue Here: http://www.kmworld.com/Articles/News/News/Ramps-AltitudeCDN-Product-Family-Now-Supports-SNMP-112031.aspx

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A2iA Introduces Mobile Bill Pay Capabilities

Client-side data capture feature for consumers and corporate users speeds up payment and onboarding processes

A2iA, a developer of software for the data capture, document processing, and payment systems markets, has introduced a new mobile bill payment capability that enables mobile consumers and corporate users...

Continue Here: http://www.kmworld.com/Articles/News/News/A2iA-Introduces-Mobile-Bill-Pay-Capabilities-112002.aspx

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  Inside KMWorld

Multiple trends in e-discovery intensify use of technology

The market for e-discovery technology and services will grow at a rate of approximately 12 percent per year from 2013 to 2018, according to Gartner.

The market for e-discovery technology and services will grow at a rate of approximately 12 percent per year from 2013 to 2018, according to Gartner. Among the drivers for...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Multiple-trends-in-e-discovery-intensify-use-of-technology-111936.aspx

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  KM In Practice

Cloud solution helps CPS unify work processes and ensure compliance

Company minimizes compliance risk with federal labor laws and regulations including the Affordable Care Act (ACA) and Family and Medical Leave Act (FMLA), as well as complex state-specific labor regulations including Massachusetts and California sick-leave laws.

Comprehensive Pharmacy Services (CPS), a provider of pharmacy solutions to 600 hospitals and healthcare facilities, has implemented workforce management technology to standardize processes and improve compliance and efficiency enterprisewide.

CPS...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cloud-solution-helps-CPS-unify-work-processes-and-ensure-compliance-112111.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 08, 2017 - Nov 09, 2017
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