Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, June 21, 2016

2016 KMWorld Awards Submit your Nominations Today

Designed to celebrate success stories of knowledge management, the 2016 KMWorld Awards will be presented at the KMWorld Conference, November 14-17.

The KM Promise Award recipient will have provided innovative technology that breaks through the hype to help customers gain insights, collaborate and compete in a mobile and global business environment.

The KM Reality Award: To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

Learn more here to submit your nomination for these prestigious awards !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Xerox Names Spinoff for Business Process Outsourcing “Conduent”

Document technology company will continue to be called Xerox

Xerox has disclosed the names of the new companies that are being created following the completion of its separation into two publicly traded companies.

On January 29, 2016, Xerox announced plans...

Continue Here: http://www.kmworld.com/Articles/News/News/Xerox-Names-Spinoff-for-Business-Process-Outsourcing-Conduent-111780.aspx

Return to Contents


Google Announces New Enterprise Search Tool

Springboard is aimed at helping enterprise customers sort through their corporate information

Google has announced a new enterprise search tool called Google Springboard to address the rapid growth of information that makes it difficult and time-consuming for knowledge workers...

Continue Here: http://www.kmworld.com/Articles/News/News/Google-Announces-New-Enterprise-Search-Tool-111749.aspx

Return to Contents


Coveo Search Solutions Now Available Through Avanade Managed Services

Partnership aims to make customers' digital experiences more relevant

Coveo, a provider of search technology, and Avanade, a provider of business solutions and digital and cloud services on the Microsoft platform, have formed a global partnership, bringing together...

Continue Here: http://www.kmworld.com/Articles/News/News/Coveo-Search-Solutions-Now-Available-Through-Avanade-Managed-Services-111736.aspx

Return to Contents


  Inside KMWorld

KM EARNS “STAR RATING” in travel, transportation markets

By the time the information was analyzed, the data itself was stale.

Knowledge management is critical to success for smaller specialty firms in the travel and transportation industries.

Andrew Harper, a full-service travel agency specializing in luxury excursions with various travel partners,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-EARNS-STAR-RATING-in-travel-transportation-markets-111297.aspx

Return to Contents


  KM In Practice

Accessing complex information to prosecute fraud

Software solution helped DA's office prosecute seven people in a scheme allegedly involving the fraudulent billing of $98 million.

A software solution combining artificial intelligence, machine learning and pattern recognition software helped the Riverside County District Attorney’s Office in California prosecute seven people in a scheme allegedly involving...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Accessing-complex-information-to-prosecute-fraud-111819.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect