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Tuesday, June 21, 2016

2016 KMWorld Awards Submit your Nominations Today

Designed to celebrate success stories of knowledge management, the 2016 KMWorld Awards will be presented at the KMWorld Conference, November 14-17.

The KM Promise Award recipient will have provided innovative technology that breaks through the hype to help customers gain insights, collaborate and compete in a mobile and global business environment.

The KM Reality Award: To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

Learn more here to submit your nomination for these prestigious awards !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Xerox Names Spinoff for Business Process Outsourcing “Conduent”

Document technology company will continue to be called Xerox

Xerox has disclosed the names of the new companies that are being created following the completion of its separation into two publicly traded companies.

On January 29, 2016, Xerox announced plans...

Continue Here: http://www.kmworld.com/Articles/News/News/Xerox-Names-Spinoff-for-Business-Process-Outsourcing-Conduent-111780.aspx

Return to Contents


Google Announces New Enterprise Search Tool

Springboard is aimed at helping enterprise customers sort through their corporate information

Google has announced a new enterprise search tool called Google Springboard to address the rapid growth of information that makes it difficult and time-consuming for knowledge workers...

Continue Here: http://www.kmworld.com/Articles/News/News/Google-Announces-New-Enterprise-Search-Tool-111749.aspx

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Coveo Search Solutions Now Available Through Avanade Managed Services

Partnership aims to make customers' digital experiences more relevant

Coveo, a provider of search technology, and Avanade, a provider of business solutions and digital and cloud services on the Microsoft platform, have formed a global partnership, bringing together...

Continue Here: http://www.kmworld.com/Articles/News/News/Coveo-Search-Solutions-Now-Available-Through-Avanade-Managed-Services-111736.aspx

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  Inside KMWorld

KM EARNS “STAR RATING” in travel, transportation markets

By the time the information was analyzed, the data itself was stale.

Knowledge management is critical to success for smaller specialty firms in the travel and transportation industries.

Andrew Harper, a full-service travel agency specializing in luxury excursions with various travel partners,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-EARNS-STAR-RATING-in-travel-transportation-markets-111297.aspx

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  KM In Practice

Accessing complex information to prosecute fraud

Software solution helped DA's office prosecute seven people in a scheme allegedly involving the fraudulent billing of $98 million.

A software solution combining artificial intelligence, machine learning and pattern recognition software helped the Riverside County District Attorney’s Office in California prosecute seven people in a scheme allegedly involving...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Accessing-complex-information-to-prosecute-fraud-111819.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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