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Tuesday, April 12, 2016

KMWorld 2015 Conference video presentations 

Keynotes and session videos are available at the KMWorld video portal. View interviews with experts on knowledge management, content management, SharePoint, search, collaboration, and other enterprise solutions and applications.

You can also get access to all of our knowledge management videos including full presentations from thought leaders in the industry.

Among the topics: Complexity Informed Agility in Knowledge Management - a KMWorld 2015 keynote presentation. Our experts in agile and KM provide a lively discussion of the types of knowledge, key methods of transferring and sharing knowledge, and how these can lead to innovation. 

Click here for more information.

  Table of Contents
Breaking News Inside KMWorld
  • Searching for relevance
    "We now have much better insight about what our users are searching for, and we are able to use that data to surface relevant content that was otherwise hard to find."
KM In Practice
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

Lexmark’s Upgraded Platform Introduces New Customer Engagement Capabilities

Kofax TotalAgility 7.3 offers improved customer engagement, increases competitiveness, and streamlines operations

Lexmark International is releasing an updated version of its Kofax TotalAgility platform, delivering omnichannel customer engagement and rapid digital transformation. The platform’s integrated capabilities will include mobile, omnichannel capture, process...

Continue Here: http://www.kmworld.com/Articles/News/News/Lexmarks-Upgraded-Platform-Introduces-New-Customer-Engagement-Capabilities-110258.aspx

Return to Contents


Magnitude Software Releases Magnitude ONE

Magnitude ONE offers a more accurate and consistent way to gain insights from customer data

Magnitude Software, a provider of enterprise information management (EIM) software, unveiled a new a master data management offering designed to fuel business processes with accurate customer data for informed...

Continue Here: http://www.kmworld.com/Articles/News/News/Magnitude-Software-Releases-Magnitude-ONE-110322.aspx

Return to Contents


BA Insight Introduces Expertise Locator

Software improves how internal experts are identified and engaged using multiple internal systems

BA Insight has introduced Expertise Locator, software that can be used to identify and engage with experts in an organization to enable employees to take...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-Introduces-Expertise-Locator-110338.aspx

Return to Contents


  Inside KMWorld

Searching for relevance

"We now have much better insight about what our users are searching for, and we are able to use that data to surface relevant content that was otherwise hard to find."

Analyzing keyword searches can determine which searches were most successful in achieving the desired outcome, whether success is defined as finding specific information or improving conversion rates on e-commerce sites. Relevancy...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Searching-for-relevance-110013.aspx

Return to Contents


  KM In Practice

Honda R&D applies real-time data and analytics to help improve F1 performance and fuel efficiency

As a race is taking place, data is streamed to the cloud and shared with the pit crew teams equipped with tablets and mobile technology

Honda R&D has chosen a solution from IBM to monitor and analyze data from more than 160 sensors in Formula One (F1) cars. The IBM...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Honda-RandD-applies-real-time-data-and-analytics-to-help-improve-F1-performance-and-fuel-efficiency-110343.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Jun 04, 2018 - Jun 07, 2018
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Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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