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Tuesday, December 08, 2015

The KMWorld Buyers' Guide offers you access to leading vendors offering real solutions to knowledge management dilemmas that will help users gain and maintain control of their enterprise environment.

This year's Buyers' Guide download includes the highly anticipated results of the 2015-16 survey on the State of KM. Find out where budgets are coming from, where the leadership is, and more.

Download it now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
  • 16 Knowledge Management Myths Debunked: Misconceptions of KM
    Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

New KMWorld Study Looks at Knowledge Management Maturity

New survey finds that fully-functioning KM systems remain a rarity today

Knowledge management is becoming more important than ever as the digital economy expands, but few organizations have actually advanced their KM efforts sufficiently to fully embrace the unfolding opportunities. For companies...

Continue Here: http://www.kmworld.com/Articles/News/News/New-KMWorld-Study-Looks-at--Knowledge-Management-Maturity-107966.aspx

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SAP Aims to Simplify Information Management for the Digital Economy

Updated EIM products simplify how data is used in business processes and shared across business networks

The digital economy holds the potential to help companies derive instant insights to improve business models, processes, and work. New enterprise information management (EIM) product innovations from SAP SE are targeted...

Continue Here: http://www.kmworld.com/Articles/News/News/SAP-Aims-to-Simplify-Information-Management-for-the-Digital-Economy-107977.aspx

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Qlik and Veeva Systems Partner to Provide Pharmaceutical Industry with Customer Insight

New mobile application provides visual analytics, reporting, and dashboarding

Qlik, a provider of visual analytics software, is integrating its mobile visual analytical applications with Veeva CRM Mobile for self-service data discovery and user-driven guided analytics. The collaboration represents the...

Continue Here: http://www.kmworld.com/Articles/News/News/Qlik-and-Veeva-Systems-Partner-to-Provide-Pharmaceutical-Industry-with-Customer-Insight-107979.aspx

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  Inside KMWorld

Cognitive computing, machine learning and personalization:
New marketing constructs or new capabilities?

An emerging and related field of interest is that of cognitive computing—a catchall term to describe computers that interpret and "understand" human communications and respond with appropriate information. Apple's Siri is an example of that class of software. IBM's Watson computer famously beat a human at "Jeopardy."

Personalization is one incarnation of a longstanding objective that embodies the essential elements of knowledge management—the right information in the right context at the right time. From the customer or user’s...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cognitive-computing-machine-learning-and-personalization--New-marketing-constructs-or-new-capabilities-107050.aspx

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  KM In Practice

Giant Eagle moves to the hybrid cloud for greater flexibility

A new solution is designed to provide flexible, consumption-based pricing...

Giant Eagle, a large food, fuel and pharmacy retailer, is overhauling its IT infrastructure with a hybrid cloud solution from IBM Cloud.

The new solution is designed to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Giant-Eagle-moves-to-the-hybrid-cloud-for-greater-flexibility-107987.aspx

Return to Contents


  ViewPoints

16 Knowledge Management Myths Debunked: Misconceptions of KM

Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.

[The following article is a transcript of a video of Stan Garfields's keynote session at KMWorld 2015 in Washington, DC. View the full session video at the bottom of this page.]

Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

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Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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