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Tuesday, December 08, 2015

The KMWorld Buyers' Guide offers you access to leading vendors offering real solutions to knowledge management dilemmas that will help users gain and maintain control of their enterprise environment.

This year's Buyers' Guide download includes the highly anticipated results of the 2015-16 survey on the State of KM. Find out where budgets are coming from, where the leadership is, and more.

Download it now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
  • 16 Knowledge Management Myths Debunked: Misconceptions of KM
    Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.
Quote of the Week
It is the mark of an educated mind to be able to entertain a thought without accepting it.  — Aristotle
  Breaking News

New KMWorld Study Looks at Knowledge Management Maturity

New survey finds that fully-functioning KM systems remain a rarity today

Knowledge management is becoming more important than ever as the digital economy expands, but few organizations have actually advanced their KM efforts sufficiently to fully embrace the unfolding opportunities. For companies...

Continue Here: http://www.kmworld.com/Articles/News/News/New-KMWorld-Study-Looks-at--Knowledge-Management-Maturity-107966.aspx

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SAP Aims to Simplify Information Management for the Digital Economy

Updated EIM products simplify how data is used in business processes and shared across business networks

The digital economy holds the potential to help companies derive instant insights to improve business models, processes, and work. New enterprise information management (EIM) product innovations from SAP SE are targeted...

Continue Here: http://www.kmworld.com/Articles/News/News/SAP-Aims-to-Simplify-Information-Management-for-the-Digital-Economy-107977.aspx

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Qlik and Veeva Systems Partner to Provide Pharmaceutical Industry with Customer Insight

New mobile application provides visual analytics, reporting, and dashboarding

Qlik, a provider of visual analytics software, is integrating its mobile visual analytical applications with Veeva CRM Mobile for self-service data discovery and user-driven guided analytics. The collaboration represents the...

Continue Here: http://www.kmworld.com/Articles/News/News/Qlik-and-Veeva-Systems-Partner-to-Provide-Pharmaceutical-Industry-with-Customer-Insight-107979.aspx

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  Inside KMWorld

Cognitive computing, machine learning and personalization:
New marketing constructs or new capabilities?

An emerging and related field of interest is that of cognitive computing—a catchall term to describe computers that interpret and "understand" human communications and respond with appropriate information. Apple's Siri is an example of that class of software. IBM's Watson computer famously beat a human at "Jeopardy."

Personalization is one incarnation of a longstanding objective that embodies the essential elements of knowledge management—the right information in the right context at the right time. From the customer or user’s...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cognitive-computing-machine-learning-and-personalization--New-marketing-constructs-or-new-capabilities-107050.aspx

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  KM In Practice

Giant Eagle moves to the hybrid cloud for greater flexibility

A new solution is designed to provide flexible, consumption-based pricing...

Giant Eagle, a large food, fuel and pharmacy retailer, is overhauling its IT infrastructure with a hybrid cloud solution from IBM Cloud.

The new solution is designed to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Giant-Eagle-moves-to-the-hybrid-cloud-for-greater-flexibility-107987.aspx

Return to Contents


  ViewPoints

16 Knowledge Management Myths Debunked: Misconceptions of KM

Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.

[The following article is a transcript of a video of Stan Garfields's keynote session at KMWorld 2015 in Washington, DC. View the full session video at the bottom of this page.]

The Value of KM Across an Enterprise

The world of knowledge management (KM) is changing. Successful organizations no longer use intranets or shared folders to communicate between departments and with clients. The new age of knowledge management integrates silos of information and provides employees with the tools necessary to provide customers with relevant, timely information, thereby improving customer satisfaction and increasing the productivity of each employee…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming March 14, 2017
Increasing Productivity with Collaboration
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Coming April 18, 2017
Mastering BPM and Case Management
BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in April 2017***
Best Practices in Customer Experience

Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

You can participate in this White Paper opportunity by contacting:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

------------------

***Coming in April 2017***
Best Practices in Knowledge Management for Financial Services

In Financial Services Information is Imperative. There are special challenges facing the financial and banking community:

* Changing terms and regulations
* Providing support for customers and staff
* Implementing the highest level of security to keep customers safe

Solutions for customer relationship management, business process management, reporting and knowledge management must communicate with each other.

The next KMWorld White Paper: "Best Practices in Knowledge Management for Financial Services " will address this complex landscape. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

 

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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