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Tuesday, December 08, 2015

The KMWorld Buyers' Guide offers you access to leading vendors offering real solutions to knowledge management dilemmas that will help users gain and maintain control of their enterprise environment.

This year's Buyers' Guide download includes the highly anticipated results of the 2015-16 survey on the State of KM. Find out where budgets are coming from, where the leadership is, and more.

Download it now !

  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
  • 16 Knowledge Management Myths Debunked: Misconceptions of KM
    Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

New KMWorld Study Looks at Knowledge Management Maturity

New survey finds that fully-functioning KM systems remain a rarity today

Knowledge management is becoming more important than ever as the digital economy expands, but few organizations have actually advanced their KM efforts sufficiently to fully embrace the unfolding opportunities. For companies...

Continue Here: http://www.kmworld.com/Articles/News/News/New-KMWorld-Study-Looks-at--Knowledge-Management-Maturity-107966.aspx

Return to Contents


SAP Aims to Simplify Information Management for the Digital Economy

Updated EIM products simplify how data is used in business processes and shared across business networks

The digital economy holds the potential to help companies derive instant insights to improve business models, processes, and work. New enterprise information management (EIM) product innovations from SAP SE are targeted...

Continue Here: http://www.kmworld.com/Articles/News/News/SAP-Aims-to-Simplify-Information-Management-for-the-Digital-Economy-107977.aspx

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Qlik and Veeva Systems Partner to Provide Pharmaceutical Industry with Customer Insight

New mobile application provides visual analytics, reporting, and dashboarding

Qlik, a provider of visual analytics software, is integrating its mobile visual analytical applications with Veeva CRM Mobile for self-service data discovery and user-driven guided analytics. The collaboration represents the...

Continue Here: http://www.kmworld.com/Articles/News/News/Qlik-and-Veeva-Systems-Partner-to-Provide-Pharmaceutical-Industry-with-Customer-Insight-107979.aspx

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  Inside KMWorld

Cognitive computing, machine learning and personalization:
New marketing constructs or new capabilities?

An emerging and related field of interest is that of cognitive computing—a catchall term to describe computers that interpret and "understand" human communications and respond with appropriate information. Apple's Siri is an example of that class of software. IBM's Watson computer famously beat a human at "Jeopardy."

Personalization is one incarnation of a longstanding objective that embodies the essential elements of knowledge management—the right information in the right context at the right time. From the customer or user’s...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cognitive-computing-machine-learning-and-personalization--New-marketing-constructs-or-new-capabilities-107050.aspx

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  KM In Practice

Giant Eagle moves to the hybrid cloud for greater flexibility

A new solution is designed to provide flexible, consumption-based pricing...

Giant Eagle, a large food, fuel and pharmacy retailer, is overhauling its IT infrastructure with a hybrid cloud solution from IBM Cloud.

The new solution is designed to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Giant-Eagle-moves-to-the-hybrid-cloud-for-greater-flexibility-107987.aspx

Return to Contents


  ViewPoints

16 Knowledge Management Myths Debunked: Misconceptions of KM

Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.

[The following article is a transcript of a video of Stan Garfields's keynote session at KMWorld 2015 in Washington, DC. View the full session video at the bottom of this page.]

In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Jun 04, 2018 - Jun 07, 2018
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Jun 12, 2018 - Jun 14, 2018
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Aug 28, 2018 - Aug 28, 2018

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