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Tuesday, October 21, 2014


 Something For Everyone

Taxonomy Boot Camp is the perfect opportunity to immerse yourself in interactive sessions with leading practitioners and thought leaders. Whether you are new to the world of taxonomies, or have extensive experience, there is no doubt that what you learn at Taxonomy Boot Camp can help with your organization’s needs.

Register today!

  Table of Contents
Breaking News Inside KMWorld
  • Customer experience management-promoting loyalty
    Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."
KM In Practice
Quote of the Week
No matter what side of the argument you are on, you always find people on your side that you wish were on the other. — Jacha Heifetz
  Breaking News

Unified enterprise information from Colligo

Launches Engage platform

SharePoint data synchronization provider Colligo has released a new collaboration platform that is said to securely unite corporate information across existing enterprise systems.

The Colligo Engage platform has been engineered...

Continue Here: http://www.kmworld.com/Articles/News/News/Unified-enterprise-information-from-Colligo-100017.aspx

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Private-cloud file sync and share from Code42

Support for compliance initiatives such as HIPAA and SOX

Code42 has released the fourth generation of its endpoint data protection platform and a new version of its SharePlan enterprise file sync and share (EFSS) software. The company claims...

Continue Here: http://www.kmworld.com/Articles/News/News/Private-cloud-file-sync-and-share-from-Code42-99991.aspx

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kCura unveils Relativity Version 9

Updated UI and cross-browser, cross-platform support

kCura has launched Relativity 9, which is said to maintain the software's existing usability while providing an updated interface and improved user experience.

kCura highlights the following features and capabilities...

Continue Here: http://www.kmworld.com/Articles/News/News/kCura-unveils-Relativity-Version-9-99973.aspx

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  Inside KMWorld

Customer experience management-promoting loyalty

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Customer-experience-management-promoting-loyalty-99383.aspx

Return to Contents


  KM In Practice

Facile, secure management of digital assets

Scalable, globally accessible and secure infrastructure

The Almond Board of California is leveraging technology from MediaValet to manage globally more than a terabyte of videos, photos, graphics and brand materials. The organization is...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Facile-secure-management-of-digital-assets-100013.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming August 28, 2018
Use Business Processes for Data Governance Knowledge
IDERA's Kim Brushaber will discuss aspects for both business and technical considerations and show examples of business process models that can help you kick off your data governance program.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 05, 2018 - Nov 06, 2018
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Nov 06, 2018 - Nov 08, 2018
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Nov 06, 2018 - Nov 08, 2018

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