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Tuesday, October 21, 2014


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  Table of Contents
Breaking News Inside KMWorld
  • Customer experience management-promoting loyalty
    Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."
KM In Practice
Quote of the Week
Follow the path of the unsafe, independent thinker. Expose your ideas to the dangers of controversy. Speak your mind and fear less the label of 'crackpot' than the stigma of conformity. And on issues that seem important to you, stand up and be counted. — Thomas J. Watson
  Breaking News

Unified enterprise information from Colligo

Launches Engage platform

SharePoint data synchronization provider Colligo has released a new collaboration platform that is said to securely unite corporate information across existing enterprise systems.

The Colligo Engage platform has been engineered...

Continue Here: http://www.kmworld.com/Articles/News/News/Unified-enterprise-information-from-Colligo-100017.aspx

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Private-cloud file sync and share from Code42

Support for compliance initiatives such as HIPAA and SOX

Code42 has released the fourth generation of its endpoint data protection platform and a new version of its SharePlan enterprise file sync and share (EFSS) software. The company claims...

Continue Here: http://www.kmworld.com/Articles/News/News/Private-cloud-file-sync-and-share-from-Code42-99991.aspx

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kCura unveils Relativity Version 9

Updated UI and cross-browser, cross-platform support

kCura has launched Relativity 9, which is said to maintain the software's existing usability while providing an updated interface and improved user experience.

kCura highlights the following features and capabilities...

Continue Here: http://www.kmworld.com/Articles/News/News/kCura-unveils-Relativity-Version-9-99973.aspx

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  Inside KMWorld

Customer experience management-promoting loyalty

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Customer-experience-management-promoting-loyalty-99383.aspx

Return to Contents


  KM In Practice

Facile, secure management of digital assets

Scalable, globally accessible and secure infrastructure

The Almond Board of California is leveraging technology from MediaValet to manage globally more than a terabyte of videos, photos, graphics and brand materials. The organization is...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Facile-secure-management-of-digital-assets-100013.aspx

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Key Considerations in Maximizing the Value of Cognitive Search

For users to succeed in a search, they need to find what they are looking for. That much is clear. The approaches reviewed in the above goals all speak to how this overarching goal can be met. But how can this goal be measured? Tracking and reporting on metrics associated with any search system is key to understanding the success of the system. You must be able to report on at least the major goals outlined above, and hopefully on a large range of other attributes to help manage the search system over time.

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints, in our omnichannel world, increase. That's why the customer experience is the highest priority. Smarter content helps maximize the customer experience. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 01, 2018
Top 5 Tips for Data Discovery & Classification
Data discovery and classification are experiencing a renaissance -- and for good reason. Without knowing what data you have, where it is, and its significance to your organization, you can't effectively protect your data or facilitate compliance with global privacy mandates. Join our webinar to learn our top 5 tips for data discovery and classification, where we'll share best practices as well as key examples from IBM Security technologies.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 04, 2018
End-to-End Building Blocks for Business Intelligence
There are many players involved with business intelligence, from database administrators and developers to data and business analysts. These roles are tasked with making sense of large amounts of data and putting it in useful formats that can help business stakeholders make smart decisions for the organization. For best results, they need to collaborate and communicate across the teams, moving toward a DevOps culture.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2018***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cognitive Computing [2018]

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

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