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Tuesday, October 21, 2014


 Something For Everyone

Taxonomy Boot Camp is the perfect opportunity to immerse yourself in interactive sessions with leading practitioners and thought leaders. Whether you are new to the world of taxonomies, or have extensive experience, there is no doubt that what you learn at Taxonomy Boot Camp can help with your organization’s needs.

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  Table of Contents
Breaking News Inside KMWorld
  • Customer experience management-promoting loyalty
    Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."
KM In Practice
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Unified enterprise information from Colligo

Launches Engage platform

SharePoint data synchronization provider Colligo has released a new collaboration platform that is said to securely unite corporate information across existing enterprise systems.

The Colligo Engage platform has been engineered...

Continue Here: http://www.kmworld.com/Articles/News/News/Unified-enterprise-information-from-Colligo-100017.aspx

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Private-cloud file sync and share from Code42

Support for compliance initiatives such as HIPAA and SOX

Code42 has released the fourth generation of its endpoint data protection platform and a new version of its SharePlan enterprise file sync and share (EFSS) software. The company claims...

Continue Here: http://www.kmworld.com/Articles/News/News/Private-cloud-file-sync-and-share-from-Code42-99991.aspx

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kCura unveils Relativity Version 9

Updated UI and cross-browser, cross-platform support

kCura has launched Relativity 9, which is said to maintain the software's existing usability while providing an updated interface and improved user experience.

kCura highlights the following features and capabilities...

Continue Here: http://www.kmworld.com/Articles/News/News/kCura-unveils-Relativity-Version-9-99973.aspx

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  Inside KMWorld

Customer experience management-promoting loyalty

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Customer-experience-management-promoting-loyalty-99383.aspx

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  KM In Practice

Facile, secure management of digital assets

Scalable, globally accessible and secure infrastructure

The Almond Board of California is leveraging technology from MediaValet to manage globally more than a terabyte of videos, photos, graphics and brand materials. The organization is...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Facile-secure-management-of-digital-assets-100013.aspx

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Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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