SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, October 21, 2014


 Something For Everyone

Taxonomy Boot Camp is the perfect opportunity to immerse yourself in interactive sessions with leading practitioners and thought leaders. Whether you are new to the world of taxonomies, or have extensive experience, there is no doubt that what you learn at Taxonomy Boot Camp can help with your organization’s needs.

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  Table of Contents
Breaking News Inside KMWorld
  • Customer experience management-promoting loyalty
    Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."
KM In Practice
Quote of the Week
Knowledge must come through action; you can have no test which is not fanciful, save by trial.  — Sophocles
  Breaking News

Unified enterprise information from Colligo

Launches Engage platform

SharePoint data synchronization provider Colligo has released a new collaboration platform that is said to securely unite corporate information across existing enterprise systems.

The Colligo Engage platform has been engineered...

Continue Here: http://www.kmworld.com/Articles/News/News/Unified-enterprise-information-from-Colligo-100017.aspx

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Private-cloud file sync and share from Code42

Support for compliance initiatives such as HIPAA and SOX

Code42 has released the fourth generation of its endpoint data protection platform and a new version of its SharePlan enterprise file sync and share (EFSS) software. The company claims...

Continue Here: http://www.kmworld.com/Articles/News/News/Private-cloud-file-sync-and-share-from-Code42-99991.aspx

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kCura unveils Relativity Version 9

Updated UI and cross-browser, cross-platform support

kCura has launched Relativity 9, which is said to maintain the software's existing usability while providing an updated interface and improved user experience.

kCura highlights the following features and capabilities...

Continue Here: http://www.kmworld.com/Articles/News/News/kCura-unveils-Relativity-Version-9-99973.aspx

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  Inside KMWorld

Customer experience management-promoting loyalty

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty."

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Customer-experience-management-promoting-loyalty-99383.aspx

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  KM In Practice

Facile, secure management of digital assets

Scalable, globally accessible and secure infrastructure

The Almond Board of California is leveraging technology from MediaValet to manage globally more than a terabyte of videos, photos, graphics and brand materials. The organization is...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Facile-secure-management-of-digital-assets-100013.aspx

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Using Shared Intelligence to Enhance the Value of Knowledge Management

Successful knowledge management (KM) programs focus on measuring, tracking, and optimizing the delivery of value. But how do you link your KM capabilities and activities to specific business outcomes? KM-savvy organizations define a framework for understanding KM value, review KM system and business analytics, and use a shared intelligence model to provide actionable insights for driving KM effectiveness. Let's take a closer look.

To read more of this Best Practices in Business Intelligence and Analytics White Paper article, Click Here.

KMWorld Web Events
Coming February 26, 2019
Optimizing Your Office 365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in March 2019***
Best Practices in Enterprise Content Management

A recent survey found that 25% of KMWorld subscribers already have enterprise content management (ECM) projects planned for 2019 with a lot more considering new strategies and technologies. To educate technology decision-makers and stakeholders about emerging best practices and success factors, KMWorld is publishing a special white paper in the March/April issue for 2019.

Key focus areas will include:

• Content Services
• Content Integration
• Cloud Computing
• Artificial Intelligence
• Information Governance
• Knowledge Discovery

To educate our audience about the latest developments and emerging success factors, contact:
LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Business Intelligence and Analytics

Digital Transformation

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
The Orlando World Center Marriott,Orlando, FL
Mar 18, 2019 - Mar 21, 2019
Manchester Grand Hyatt Hotel, San Diego, CA
Mar 25, 2019 - Mar 28, 2019
Renaissance, Washington, DC
Apr 29, 2019 - Apr 30, 2019
The Chicago Marriott Downtown Magnificent Mile, Chicago, IL
May 19, 2019 - May 22, 2019

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