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Thursday, August 07, 2014

 

KMWorld magazine is proud to sponsor the 2014 KMWorld Awards, which will be presented at the KMWorld Conference, November 4-7. The KMReality and KMPromise awards are designed to celebrate the success stories of knowledge management.

The deadline for nominations is August 29. Find out more right now!

  Table of Contents
Breaking News KM In Practice News Analysis
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Easing omnichannel implementation with eGain

To acquire Exony to add contact center management and voice analytics

In a move designed to extend eGain’s customer engagement platform with contact center management, reporting and analytics capabilities, the company has signed a definitive agreement to acquire

Continue Here: http://www.kmworld.com/Articles/News/News/Easing-omnichannel-implementation-with-eGain-98492.aspx

Return to Contents


Sitecore premieres Sitecore Commerce

Customer experience management with integrated commerce solution

Sitecore has launched what it calls an “early access” program for Sitecore Commerce, which it says is the first enterprise-class .NET customer experience management solution with fully integrated commerce...

Continue Here: http://www.kmworld.com/Articles/News/News/Sitecore-premieres-Sitecore-Commerce-98611.aspx

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Analytics-based customer insights from FirstRain

Delivered through mobile calendar

Personal business analytics provider FirstRain has introduced the beta version of its mobile calendar integration, which was developed for sales professionals to increase customer engagement and reduce sales cycle...

Continue Here: http://www.kmworld.com/Articles/News/News/Analytics-based-customer-insights-from-FirstRain-98596.aspx

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  KM In Practice

Analytics aimed at helping seniors stay in their homes

Sensor technology promotes wellness and safety for clients

The Evangelical Lutheran Good Samaritan Society is using big data and analytics technology to help improve health and wellness services for seniors, so they can live safely and more...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analytics-aimed-at-helping-seniors-stay-in-their-homes-98629.aspx

Return to Contents


  News Analysis

Achieving ECM program excellence

Successful enterprise content management (ECM) implementations require an ongoing partnership between technology management compliance and line-of-business managers. Strict top-down initiatives that leave little for the business unit or geographical variations result...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Achieving-ECM-program-excellence-96349.aspx

Return to Contents


Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

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  • Customer Relationship Management


Click here to view the current edition and to participate:
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