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Thursday, August 07, 2014

 

KMWorld magazine is proud to sponsor the 2014 KMWorld Awards, which will be presented at the KMWorld Conference, November 4-7. The KMReality and KMPromise awards are designed to celebrate the success stories of knowledge management.

The deadline for nominations is August 29. Find out more right now!

  Table of Contents
Breaking News KM In Practice News Analysis
Quote of the Week
A moment's insight is sometimes worth a life's experience.  — Oliver Wendell Holmes
  Breaking News

Easing omnichannel implementation with eGain

To acquire Exony to add contact center management and voice analytics

In a move designed to extend eGain’s customer engagement platform with contact center management, reporting and analytics capabilities, the company has signed a definitive agreement to acquire

Continue Here: http://www.kmworld.com/Articles/News/News/Easing-omnichannel-implementation-with-eGain-98492.aspx

Return to Contents


Sitecore premieres Sitecore Commerce

Customer experience management with integrated commerce solution

Sitecore has launched what it calls an “early access” program for Sitecore Commerce, which it says is the first enterprise-class .NET customer experience management solution with fully integrated commerce...

Continue Here: http://www.kmworld.com/Articles/News/News/Sitecore-premieres-Sitecore-Commerce-98611.aspx

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Analytics-based customer insights from FirstRain

Delivered through mobile calendar

Personal business analytics provider FirstRain has introduced the beta version of its mobile calendar integration, which was developed for sales professionals to increase customer engagement and reduce sales cycle...

Continue Here: http://www.kmworld.com/Articles/News/News/Analytics-based-customer-insights-from-FirstRain-98596.aspx

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  KM In Practice

Analytics aimed at helping seniors stay in their homes

Sensor technology promotes wellness and safety for clients

The Evangelical Lutheran Good Samaritan Society is using big data and analytics technology to help improve health and wellness services for seniors, so they can live safely and more...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analytics-aimed-at-helping-seniors-stay-in-their-homes-98629.aspx

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  News Analysis

Achieving ECM program excellence

Successful enterprise content management (ECM) implementations require an ongoing partnership between technology management compliance and line-of-business managers. Strict top-down initiatives that leave little for the business unit or geographical variations result...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Achieving-ECM-program-excellence-96349.aspx

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ABCs for Optimizing Your Knowledge Base

A knowledge management system can have tremendous benefits for your employees—providing them consistent, accurate answers to a variety of complex issues and questions, and helping them work more efficiently and effectively. But knowledge bases can be effective only if they contain the right information. For many organizations, determining what knowledge to add to the knowledge base is a big challenge…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming November 29, 2017
6 months to go - General Data Protection Regulation Essentials
With the GDPR compliance deadline of May 2018, we investigate the opportunity to not just meet the regulation but transform and deepen trust and relationships with your customers around their Personal Data. IBM presents a framework for your GDPR journey, describing the common steps and actions.

Coming December 07, 2017
Fostering Sustainable Communities with Office 365
Let's look at the tools you have available in Office 365 today, including SharePoint and Yammer to engage your employees in communities of practice and interest. In this practical webinar, you'll get tips on how to use some of the latest features in Office 365 in addition to how to think about governance and balance in your knowledge management activities.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January/February 2018***

Best Practices in BPM and Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way.

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper "Best Practices in BPM and Case Management."

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Best Practices in E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict.

To participate in these White Paper opportunities, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Knowledge Management [November/December 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Mobile Workforce [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Dec 04, 2017 - Dec 07, 2017

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