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Thursday, August 07, 2014

 

KMWorld magazine is proud to sponsor the 2014 KMWorld Awards, which will be presented at the KMWorld Conference, November 4-7. The KMReality and KMPromise awards are designed to celebrate the success stories of knowledge management.

The deadline for nominations is August 29. Find out more right now!

  Table of Contents
Breaking News KM In Practice News Analysis
Quote of the Week
No matter what side of the argument you are on, you always find people on your side that you wish were on the other. — Jacha Heifetz
  Breaking News

Easing omnichannel implementation with eGain

To acquire Exony to add contact center management and voice analytics

In a move designed to extend eGain’s customer engagement platform with contact center management, reporting and analytics capabilities, the company has signed a definitive agreement to acquire

Continue Here: http://www.kmworld.com/Articles/News/News/Easing-omnichannel-implementation-with-eGain-98492.aspx

Return to Contents


Sitecore premieres Sitecore Commerce

Customer experience management with integrated commerce solution

Sitecore has launched what it calls an “early access” program for Sitecore Commerce, which it says is the first enterprise-class .NET customer experience management solution with fully integrated commerce...

Continue Here: http://www.kmworld.com/Articles/News/News/Sitecore-premieres-Sitecore-Commerce-98611.aspx

Return to Contents


Analytics-based customer insights from FirstRain

Delivered through mobile calendar

Personal business analytics provider FirstRain has introduced the beta version of its mobile calendar integration, which was developed for sales professionals to increase customer engagement and reduce sales cycle...

Continue Here: http://www.kmworld.com/Articles/News/News/Analytics-based-customer-insights-from-FirstRain-98596.aspx

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  KM In Practice

Analytics aimed at helping seniors stay in their homes

Sensor technology promotes wellness and safety for clients

The Evangelical Lutheran Good Samaritan Society is using big data and analytics technology to help improve health and wellness services for seniors, so they can live safely and more...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Analytics-aimed-at-helping-seniors-stay-in-their-homes-98629.aspx

Return to Contents


  News Analysis

Achieving ECM program excellence

Successful enterprise content management (ECM) implementations require an ongoing partnership between technology management compliance and line-of-business managers. Strict top-down initiatives that leave little for the business unit or geographical variations result...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Achieving-ECM-program-excellence-96349.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming August 28, 2018
Use Business Processes for Data Governance Knowledge
IDERA's Kim Brushaber will discuss aspects for both business and technical considerations and show examples of business process models that can help you kick off your data governance program.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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