Thursday, November 3, 2011

Continental Breakfast
8:00 a.m. - 9:00 a.m.
Keynote: KM for the Future: Pioneers’ Perspectives
9:00 a.m. - 10:00 a.m.
Robert H. Buckman, Retired Chairman & CEO, Bulab Holdings
Patrick Lambe, Principal Consultant, Straits Knowledge Author, Principles of Knowledge Auditing
Dave Snowden, Founder & Chief Scientist, The Cynefin Company, UK
Verna Allee, Founder, ValueNet Works and author, Value Networks & the True Nature of Collaboration

Longtime KM practitioners and industry pioneers reflect on the key strategies that are necessary for successful knowledge-sharing and application in any organization. They are interviewed by Lambe to bring out their different perspectives and insights. They will definitely stimulate your thinking about the future of knowledge-sharing in your organization.

Coffee Break in the Enterprise Solutions Showcase
10:00 a.m. - 10:45 a.m.
Track A - KM in Action
Moderator: Neil Onoloff, KM Branch Mgr., Army Medicine OCIO & Industry Co-Chair, KM.GOV

There are lots ideas and theories around KM, but this track focuses on real-world practices and successes. From government agencies to technology firms to armed forces – learn from these organizations and take home working strategies to implement in your organization.

A301: Optimizing Operations With KM
10:45 a.m. - 11:30 a.m.
Emaad Burki, U.S. Nuclear Regulatory Commission
Tracy Conn, Learning Officer and Assistant Vice President, Federal Reserve Bank of Cleveland

This session summarizes how two very different government organizations used very different approaches to achieve the same goal — using KM collaborative tools to streamline agency operations. Speakers share their experiences in developing viable business cases, obtaining management support, their biggest challenges in launching their KM tools, and their return on investment in streamlining agency operations. They discuss their plans for improving their programs and moving forward to further optimize government operations. Take home tips and techniques to use in your organization.

A302: KM Challenges & Solutions
11:45 a.m. - 12:30 p.m.
Gary Borella, Sr. Manager Intellectual Capital Management, Cisco Services, Cisco Systems
Mary-Sara Camerino, Director of Technical Services, Greystones Group


This panel of practitioners shares the strategies, practices, and metrics that have worked in their organizations. Gary Borella discusses Cisco Quad, an enterprise collaboration platform that combines the power of social networking with communications, business information, and content management systems. Cisco Quad improves productivity in all aspects of the employees life cycle (train new employees, scale expertise, and encourage collaboration); shares knowledge by establishing environments to encourage employees to contribute, get new and better ideas, consolidate document management, share best practices, and drive a collaborative culture to meet customer needs; and generates growth by accelerating sales cycles through customized communities. The second presentation looks at how the Navy built a knowledge management system using open source technology.


Attendee Luncheon in the Enterprise Solutions Showcase
12:30 p.m. - 2:00 p.m.
A303: Dealing With Complexity & Transformation
2:00 p.m. - 2:45 p.m.
Shiang Long Lee, Head, Joint Communications and Information Systems Dept, Singapore Armed Forces
Kim Hai Neo, Head SAF KM Office, Singapore Armed Forces

Highlighting an Asian MAKE award-winning KM enterprise, this session shares how the SAF, in striving to remain ready, relevant and decisive to deal with evolving and complex security challenges, is constantly innovating and transforming its organization into 3rd Generation SAF, a knowledge-based organization. Speakers showcase how they developed their knowledgebased organization strategy to deal with operational complexity, systems complexity, and quick staff turnover.

A304: KM Tips & Tricks
3:00 p.m. - 3:45 p.m.
Tracy Conn, Learning Officer and Assistant Vice President, Federal Reserve Bank of Cleveland
Kathy Valderrama, Project Manager, Knowledge Management, Federal Reserve Bank of Cleveland
Lesley Ann Shneier, Alumni Knowledge and Social Media Coordinator, World Bank Group 1818 Society
Arno Boersma, Knowledge Strategist, Island Impact
Ramin Aliyev, Knowledge Management Officer, Finance and Private Sector Practice, World Bank Group

Learn how to advance your KM implementation to the next level and increase the business value of existing KM efforts. Tracy Conn & Kathy Valderrama discuss the critical success factors for success, utilizing existing business problems to showcase value of knowledge-sharing, recognizing the synergies between collaboration and learning, ideas for sustaining communities of practice, and tips for measuring the success of knowledge-sharing initiatives. Hear about the lessons learned from the World Bank Group speakers in its KM journey during the last 15 years as well as its new knowledge agenda and strategy for “Open Data, Open Knowledge, Open Bank.” The speakers also discuss their own social collaboration tools, using competitions to spur innovation internally and externally and how open data enables anyone to find and make visible facts relevant to development.

Track B - Enterprise Memories, Records & Documents
Moderator: Donna Scheeder, Consultant, Library Strategies International Past President, International Federation of Library Associations and Institutions (IFLA)

The morning focuses on strategies and practices to ensure that enterprise knowledge assets are not lost with the coming waves of boomer retirements and that those assets are transferred to new generations of workers. The afternoon looks at trends and practices in document and records management.

B301: Knowledge-Sharing & Enterprise Memory
10:45 a.m. - 11:30 a.m.
Darcy Lemons, Senior Advisor, Advisory Services, APQC
Claude Malaison, President, EmergenceWeb

Organizations that invest the most in their KM programs to promote participation and measure that participation most rigorously are achieving a financial ROI of two dollars for every dollar spent per participating employee, a healthy ROI. Lemons discusses how KM practitioners can drive successful engagement, adoption and participation, including tricks to speed up the rate at which employees use and contribute to collaboration and social networking.  Many enterprises will lose, in the course of the next few years, a large part of their working force (an estimated 76 million Baby Boomers) while a new generation of employees will arrive. Steps can be taken to avoid losing the organizational expertise of retired employees and to ensure knowledge transfer to new employees. Malaison explains the 10 essential stages involved in creating the memory of an enterprise using 2.0 tools in order to transmit critical expertise.

B302: Knowledge-Sharing Solutions
11:45 a.m. - 12:30 p.m.
Cecilia Rodrigues Nahas, Information Management, Planning Information, Emplasa S/A
Bo Yang, Sr. Manager, Process KM Program, Global Manufacturing Business Technology, Pfizer Inc

This session discusses solutions, techniques and lessons learned for retaining organizational knowledge and enhancing knowledge transfer. Implementing enterprise search is a key component of every KM program and is a technical challenge. Yang talks about how he incubated an enterprise search implementation from scratch in Pfizer, how it's grown into a company wide shared service and provides value to thousands of business customers every day not only for text but also non-text content sources such as image, chemistry structures and Audio/Video files.  Alves discusses how a Geoinformation system can put together 435 years of history, lower the costs of searching, democratizing the information and offering huge benefits to Brazilian citizens living in the second largest city in the world. The Emplasa GEO System can be a benchmark for all the governments around the world.

Attendee Luncheon in the Enterprise Solutions Showcase
12:30 p.m. - 2:00 p.m.
B303: Document Management Market Overview
2:00 p.m. - 2:45 p.m.
Alan Pelz-Sharpe, Principal Industry Analyst, Deep Analysis

This session arms you with information to make better decisions in your choice of a document management (ECM) vendor partnership. The document management marketplace is changing rapidly with no slowdown in sight. As major infrastructure vendors (IBM, Microsoft, and Oracle) threaten to take over the sector, what will happen to incumbents like EMC, OpenText and Interwoven? How will open source options play out — and what about software as a service (SaaS)? One thing is for sure: The document management market is growing substantially, yet making sense of it becomes harder by the day. Our experienced analyst subdivides the sector both by technology orientation and geographic dominance and provides an honest and independent opinion on the vendors in this space. He looks at current trends in the vendor marketplace and discusses how they will play out in 2011 and beyond.

B304: Documents & Records in Practice
3:00 p.m. - 3:45 p.m.
Kirk Graham, IT Director, American Outcomes Management, L.P.
James True, VP Business Development, Cabinet NG
Brad Teed, CTO, GimmalSoft

American Outcomes Management (AOM), a leader in home infusion/IV therapy services, needed a solution that allowed its field nurses, independent of their location, to access patient charts and wanted to reduce the cost of a paper environment. Today, AOM utilizes the Apple iPad, document management software and an e-forms program to streamline its day-to-day business operations. Hear how AOM improved organization, streamlined patient chart maintenance and billing efficiency, and gave nurses time to concentrate on patient care. Brad Teed shares tips for records managers using SharePoint 2010 as well as best practices.

Track C - Beyond Enterprise 2.0
Moderator: Daniel Lee, Director, Enterprise Information Solutions, ARC Business Solutions Inc.

What strategies, technologies and practices are going to jettison enterprises to the top of the heap in 2012? These talks provide some solid thinking and insights but also more questions to be pursued over the next year to ensure your organization hits peak performance.

C301: Business Goes Virtual
10:45 a.m. - 11:30 a.m.
Dr. Cindy Gordon, CEO, Helix Commerce
Alex Blom, CTO & Social Practice Partner, Helix Commerce Author, Business Goes Virtual

Cindy Gordon shares research on the latest collaboration, social, mobile and immersive virtual business trends and supports it with examples of leading practices and lessons learned from enterprise companies such as RIM, IBM, Microsoft, Vale Inco, WellsFargo, and more. Take away practical insights on both strategy and implementation to support your global knowledge management and collaboration/social needs.

C302: Enterprise Information Mobility
11:45 a.m. - 12:30 p.m.
Martin White, Managing Director, Intranet Focus Ltd, UK

How smart is your smartphone? This session discusses the benefits and challenges of providing employees with access to enterprise information and external business information using smartphone technology. It covers the technology of smartphone delivery, providing an effective user interface experience, mobile search, and information security. Of value to intranet and knowledge managers, this talk is based on a major research project carried out in 2011 for the Intranet Benchmark Forum.

Attendee Luncheon in the Enterprise Solutions Showcase
12:30 p.m. - 2:00 p.m.
C303: Are Enterprise 2.0 & Web 2.0 Different?
2:00 p.m. - 2:45 p.m.
Jordan Frank, VP, Sales & Business Development, Traction Software
Sid Probstein, CTO & VP Solution Delivery, AI Foundry, a business unit of Kodak Alaris
Paul Fisher, Senior Policy Advisor, FDA
Marcelus DeCoulode, Consultant, Strategy & Operations, Deloitte Consulting

2011 “We want Facebook for the enterprise!” That’s a call to action, but what does it mean, and why will it fail? There is a gulf of difference in the use case for 2.0 in the Enterprise vs. the Web. Deloitte research indicates the best starting point for E2.0 is exception management, not making friends. Permissions issues, incentives, and infrastructure differ enormously when you consider the enterprise vs. the web. Enterprise architects and decision makers need to look at the web to gather ideas but not to look in the mirror. This session provides insight into the differences and what they mean for deployments in the enterprise.

C304: Channeling Insight Into Action
3:00 p.m. - 3:45 p.m.
Katrina B Pugh, Lecturer & President, Columbia University & AlignConsulting

To manage business operations — let alone innovate — amid frequent restructurings, outsourcings, and retirements, leaders must quickly capitalize on hidden know-how that lives inside our teams, processes, and experts. Katrina Pugh discusses a facilitated process, Knowledge Jam, where conversation is at the center of knowledge transfer.  Together, knowledge-seekers and knowledge-originators draw out the context and reasoning behind their know-how, so that they can apply knowledge quickly. A conversationculture begins to shift us from transaction to discovery.  As a result, organizations improve operations, accelerate new product development, and produce productive action out of their social media initiatives.

Closing Keynote
KM From the Bottom Up
4:00 p.m. - 4:45 p.m.
Patrick Conway, Chief Knowledge Officer (CKO), U.S. Army Combined Arms Support Command
Dan Kirsch, COO, KMPro
Perry Puccetti, President/CEO, The Triple-I Corporation SITAKS, FiberKC
Joe Oebbecke, Chief Knowledge Officer, U.S. Army Training and Doctrine Command

You don't want to miss this closing session!  In this "Panel Challenge" the moderator presents some tough questions for panel members, based on the experiences and practical issues encountered by one Government Agency (U.S Army CASCOM) during its ongoing  implementation of Knowledge Management (KM), specifically from the  vantage point of different stakeholders. The session approaches KM from  individual users' perspectives, whether it be a young Soldier, employee,  middle manager, or senior leader, each having different expectations and  requirements from a KM program. Uniqueness aside, all organizations share fundamentally common challenges in successfully launching KM  programs, but when viewed from the individual user and stakeholder perspective it's clear KM is not one tool, but a tool box of different  techniques and technologies. While the challenges pointed out in this  session are examples from a single DOD organization, they are shared by  all, and this discussion provides an opportunity for planting seeds of innovation and creativity in overcoming obstacles and challenges with KM  implementations.

Program Table of Contents

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