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Enabling Success with Customer Experience Management

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Roundtable: Enabling Success with Customer Experience Management
Enabling Success with
Customer Experience Management
TUESDAY, NOVEMBER 8, 2016 - 11:00AM PT / 2:00PM ET
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making. Should you do a complete re-org or simply change the hold music?

Key focus areas for this webinar will include:
  • The role knowledge management plays in the future of customer engagement
  • How knowledge management can be used to underpin your digital transformation efforts
  • The importance of taking action on customer feedback you collect
  • How to implement the appropriate processes for closing the loop at a tactical level
  • Leveraging the knowledge gained from both feedback and tactical actions to guide strategic decision making
Don’t miss this valuable webinar on enabling success with customer experience management.

Peter Whibley
Manager, Solutions Marketing
Holly DeMuro
Product Marketing Manager
Marydee Ojala
Conference Program Director
Information Today, Inc.

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