Register Now for our Webinar - ECM: To the Cloud and Beyond

Knowledge-Powered Customer Service

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TUESDAY JANUARY 29, 2013 | 11:00am PT / 2:00pm ET
 
   
 
MODERATOR
Andy Moore
Publisher
KMWorld
PRESENTER
Mike Hennessy
VP Marketing
IntelliResponse
Audio is streamed over the Internet, so turn up your computer speakers!
 
One of the biggest challenges organizations face in providing exemplary customer service is assuring a consistent and reliable single message across the many possible touchpoints.

Chances are high that the same customer service question posed to your website, social media channels and contact center agents will bring three different variations of an answer. Inconsistency like this frustrates and confuses your customer. Technology now exists to avoid that.

Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels.

Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together. In this session you'll...

>>Learn to deliver knowledge to the right person at the
right time
>>Identify the barriers to providing a consistent ???single
version of the truth??? to customers and employees alike
>>Learn about the latest tools and techniques to
personalize the support experience
>>Learn how automated customer service tools provide
great service, 24/7

Register NOW for this FREE live webinar.
 

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